Customer Solutions Officer Job at Citi (City of Taguig)

Customer Service Officer

At Sopra Steria, Customer Service Officers play a central role in providing high...

Location

Belgium , Brussels

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Bachelor’s degree or a relevant equivalent
entry level to 3 years relevant experience
experience with Microsoft Office tools
Dutch & French (required), English desirable

Job Responsibility

Support clients efficiently and professionally using Microsoft Office
manage customer files accurately
maintain clear communication
streamline processes
ensure smooth internal collaboration and efficient information exchange
handle inquiries in a professional and solution-oriented manner

What we offer

Mobility options (including a company car)
insurance coverage
meal vouchers
eco-cheques
continuous learning opportunities through the Sopra Steria Academy
team events

Fulltime

Customer Service Officer

Temporary Customer Service Officer in the Education Sector providing exceptional...

Location

United Kingdom , Bradford

Salary:

13.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a customer-facing role
Strong communication and interpersonal skills
Confident in using Microsoft Office and CRM systems
Highly organised with excellent attention to detail
Capable of following processes and working both independently and as part of a team
Proactive, solution-oriented, and adaptable to changing priorities
Committed to confidentiality, equality, and safeguarding practises
DBS required

Job Responsibility

Be the first point of contact for students, staff, and visitors
Handle enquiries via face-to-face interactions, phone calls, emails, web chat, and social media
Support student applications and enrolment processes with accurate data entry
Issue ID cards and manage visitor logs
Provide information on fees and signpost available financial support services
Keep GDPR-compliant records and contribute to team KPIs
Collaborate with internal departments to ensure seamless student experience

Customer Relations Officer

To provide a positive and joyful shopping experience for all IKEA visitors and c...

Location

Malaysia , Johor Bahru

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Possesses work experience in customer handling
A good team player with good communication and interpersonal skills
Emotional resilience and possesses the ability to handle conflict. Assertive and able to remain calm and controlled when faced with emotional customers under stressful times
Independent, able to use and take personal initiatives to make considered decisions
Able to multitask and enjoy working in a fast-paced and future-oriented retail environment
Be passionate about customers and act to ensure a positive shopping experience
Willing to work on weekends, shift hours and Public holidays.

Job Responsibility

Follow and adhere to cash handling procedures to ensure the security of money handling
Contribute to the check-out action plan and take ownership for my part in its delivery
Manage the fulfillment of customers’ online orders and ensure all orders are complete, accurate, neatly packed, and delivered to the correct address within IKEA’s SLA
Tally articles and orders from the Merchandise Pick-Up (“MPU”) section
Create an Add-On sales order for customers who want to purchase delivery/ assembly/other services after checking out
Print and stick sticker labels onto all articles to be delivered correctly
Shrink wrap articles into individual groups and sort it by Transport Service Provider (“TSP”)
Ensure timely daily handover to respective TSP and Home Delivery “HD” clears orders to be delivered, to prepare space for new delivery
Support the fulfillment of customers’ offline orders and other tasks as and when required
Contributing to the exchanges and returns action plan and taking ownership of my part in its delivery

Parttime

Customer Relations Officer

Reporting to the Easy Buying Manager & Team Leader, you will help to build and r...

Location

Singapore , Singapore

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Minimum 3 to 5 years of working experience in a fast-paced customer service / retail/ hospitality industry
Has the ability to take initiative and possess a strong sense of responsibility
Solution-oriented and make well-considered decisions
Demonstrates strong resilience and is a good team player
Passionate about customer service and embodies a warm and engaging personality
Analytical with strong interpersonal and communication skills
Able to commit to working on retail shifts, including weekends and public holidays

Job Responsibility

To provide resolutions towards customer enquiries and complaints by processing exchange and returns claims, refunds, IKEA Family Member Card issues, home delivery and other related customers enquiries
Manage enquiries from both walk in and phone in IKEA customers and provide service recovery
Provide customer recovery support, such as working with sales and logistics team to resolve out of stocks cases and manage cash on delivery cases, etc
Ensure the correct orders are handed over to customers at the merchandise pick-up point
Support in back-office duties such as oversold cases, issues with transport provider billings and open customer cases logged in Customer relations management system
Understanding and implementing the department policies and procedures to ensure safety and security compliance and to provide customers a positive shopping experience
Support the team through knowledge sharing, as well as become multi-skilled to support other functions within the Customer Relations Department

Fulltime

Customer Relations Officer, Easy Buying

You help to build and retain a long-lasting relationship with new and existing c...

Location

Singapore , Tampines

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Minimum 1 to 2 years of working experience in a fast-paced customer service environment
Has the ability to take initiative and possess a strong sense of responsibility
Solution-oriented and make well-considered decisions
Demonstrates strong resilience and is a good team player
Passionate about customer service and embodies a warm and engaging personality
Analytical with strong interpersonal and communication skills
Able to commit to working on retail shifts, including weekends and public holidays

Job Responsibility

Provide resolutions towards customer enquiries and complaints by processing exchange and returns claims, refunds, IKEA Family Member Card issues, home delivery and other related customers enquiries
Manage enquiries from both walk in and phone in IKEA customers and provide service recovery
Provide customer recovery support, such as working with sales and logistics team to resolve out of stocks cases and manage cash on delivery cases, etc
Understanding and implementing the department policies and procedures to ensure safety and security compliance and to provide customers a positive shopping experience
Support the team through knowledge sharing, as well as become multi-skilled to support other functions within the Customer Relations Department

Parttime

Customer Service and Solutions Manager

The Customer Service and Solutions Manager is responsible for leading and furthe...

Location

United States , Gaithersburg

Salary:

100.00 - 115.00 USD / Year

EdTech Jobs

Expiration Date

Until further notice

Requirements

B.A. or B.S.in Business, Communications, or related fields or equivalent work experience
5+ years of relevant experience in Customer Care, Contact Center Management, or Customer Experience roles
Proven experience managing or supervising customer service teams and supporting their growth and performance
Experience scaling customer care operations and implementing process improvements to enhance service quality and efficiency
Strong ability to manage multiple priorities, adapt quickly to changing customer needs, and respond effectively under pressure
Highly collaborative and organized, with strong communication and presentation skills
Excellent project management abilities with attention to detail, timelines, and service quality
Demonstrated problem-solving and analytical skills, with a focus on identifying customer pain points and implementing actionable solutions
Proven ability to lead, coach, and develop employees to enhance skills, engagement, and overall performance
Ability to track and interpret key customer service KPIs (such as response time, resolution rate, and customer satisfaction) to inform strategy and improve outcomes

Job Responsibility

Build and maintain a strong sustainable team by attracting, developing, rewarding, and retaining talent
Cultivate a cohesive partnership between in-house and outsourced customer care teams to optimize performance, consistency, and customer satisfaction
Foster a culture of continuous learning, collaboration, and accountability
Refine and optimize workflows and processes to ensure a seamless, high-quality customer experience
Oversee customer interactions across phone, email, and chat to ensure consistency in timely, accurate, and effective responses
Set and uphold service standards (SOPs and KPIs) that emphasize quality, efficiency, and customer satisfaction
Analyze customer feedback through various channels and trends to identify opportunities to improve the overall customer experience
Partner with other departments – such as Sales, Account Management, Product, and other groups within Operations – to understand the full customer journey and align support efforts with company goals
Leverage quality systems and technology to drive efficiency, accuracy, and continuous improvement
Support change management initiatives as the department and organization evolves to meet growing business needs

What we offer

Mission-Driven Impact
Growth and Development
Work-Life Balance
Enjoy flexible work options, generous PTO, and wellness support
Inclusive Culture
Competitive Benefits: Receive competitive pay, comprehensive benefits, and employee recognition

Fulltime

Chief Cybersecurity Solutions Officer

Loginsoft is a renowned provider of cybersecurity engineering services, speciali...

Location

United States , Washington, DC

Salary:

Not provided

Loginsoft

Expiration Date

Until further notice

Requirements

10-15 years in technology solutions and engineering services, with 7-10 years in delivering effective cybersecurity solutions
Strong background in solution development, user research, and agile environments
Deep industry knowledge essential for strategic vision and planning
Proficient in impactful presentations, deal negotiation, and building client relationships
Effective representation of customer and end-user voices
Strong in developing simplified marketing content
Demonstrate leadership to effectively lead cross-functional teams, drive collaboration, and foster cross-functional teamwork, communication, and effective leadership
Demonstrate deal-closing expertise and stakeholder collaboration
Showcase familiarity with emerging cybersecurity tech for a visionary roadmap
Possess strategic thinking, entrepreneurial spirit, and strong understanding of the cybersecurity marketplace, including buyer and end-user priorities, with research, feedback, and effective communication skills

Job Responsibility

Cybersecurity Leadership and Roadmap Development: Lead and leverage expertise in threat intelligence, vulnerability management, cloud security, threat hunting, and threat detection. Address client pain points, stay informed on research, emerging technologies, and industry trends. Shape the cybersecurity solutions roadmap, evaluating emerging technology applications and their impact on partnerships, pricing, and planning. Foster a shared vision and advocate for the customer perspective throughout development, delivery, and deployment
Cybersecurity Engineering Services Growth and Adoption: Drive the growth and adoption of cybersecurity engineering services by driving penetration of existing solutions in the existing markets / cybersecurity product companies, and extending solutions to enterprise companies, delivering talented engineering resources and customized offerings. Collaborate with the CRO and CTO to align revenue generation efforts and customer satisfaction goals. Ensure the viability, feasibility, and desirability of security services by leveraging cybersecurity experience and industry knowledge. Gain comprehensive insights into the cybersecurity industry, including offerings, tools, major players, and trends. Work closely with stakeholders to fuel revenue growth and champion the customer's voice
Client Engagement and Relationship Management: Serve as a key point of contact for new clients / customers, collaborating with the CRO and CTO to deliver compelling presentations, lead negotiations, and align revenue goals with client expectations. Build and nurture lasting client relationships through effective communication, understanding their needs, and ensuring customer satisfaction. Represent the voice of the customer, working closely with stakeholders, including the CRO and CTO, to drive revenue growth and maintain strong partnerships
Strategic Partnerships and Collaborations: Forge strategic partnerships and collaborations by establishing strong relationships with industry stakeholders, fostering collaboration, and creating opportunities for joint initiatives and market expansion. Collaborate with marketing and communications teams to develop impactful content and messaging that effectively communicates the value and benefits of cybersecurity engineering services
Thought Leadership and Innovation: Provide thought leadership and innovation in the cybersecurity industry by staying informed about research advancements, emerging technologies, and industry trends. Identify opportunities to leverage existing innovations and invest in new ideas to deliver valuable cybersecurity solutions. Utilize deep knowledge of the industry, customers, and end-users to predict the future, define roadmaps, and position the cybersecurity solutions and the company as a leader in the market. Actively engage on LinkedIn and other social media platforms to promote our services and participate in industry forums as a speaker to drive industry recognition and engagement
Deal Closing and Strategic Collaboration: Collaborate with stakeholders, including the CTO, CRO, partners, and clients, to align strategies with market trends and customer needs. Drive the efforts to close deals by capitalizing on the abundant leads and opportunities we receive. Conduct research and gather feedback to define the vision, goals, and roadmap for cybersecurity solutions. Provide strategic guidance for business development, leveraging your expertise in successful deal closures. Foster cross-functional collaboration to bring industry-leading cybersecurity solutions to market, driving adoption, and ensuring successful outcomes

Fulltime

Colleague Experience Coordinator

We’re looking for a new Colleague Experience Coordinator to join our team acting...

Location

United Kingdom , Eastleigh

Salary:

29118.00 GBP / Year

Abri

Expiration Date

Until further notice

Requirements

Proactive
Great team player
Excellent communicator
Proven customer service abilities
Positive, proactive nature
Knowledge of facilities management or building operations (advantageous)
Enthusiasm
Can-do attitude
Genuine passion for always wanting to go the extra mile
Strong customer service skills

Job Responsibility

Act as a Business Partner for Workplace Solutions (Facilities) to understand workplace needs
Be the friendly face colleagues turn to
Organise memorable events
Provide operational support and coordination
Responsible for all aspects of departmental hub space planning (desk allocations) and minor office moves
Work collaboratively with all stakeholders
Liaison with key contacts
Consider accessibility and inclusivity within the workplace
Consider known future strategic developments
Ensure Abri Workplace standards and Health and Safety requirements are adhered to

What we offer

28 days holiday + the opportunity to buy and sell holiday
Generous pension scheme with contributions up to 10%
Money off tons of high street and online retailers
Life assurance of 5x your annual salary
Generous parental and family leave
Health and wellbeing packages
Electric car scheme
Personal development opportunities
Colleague recognition scheme
Flexible working

Fulltime

Customer Solutions Officer

Citi

Location:
Philippines , City of Taguig

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 22, 2025

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Customer Solutions Officer

Citi

Location:Philippines , City of Taguig

Category:Customer Service

Contract Type:Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 22, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
Philippines , City of Taguig

Category:
Customer Service

Contract Type:
Employment contract

Job Posted:
March 22, 2025