Customer Solutions Manager

As a Customer Solutions Manager, you will report directly to the Head of Customer Solutions and lead a small team, providing guidance, support, and direction to ensure high service standards are consistently met. You will engage with customers across phone, email, and social media, ensuring all enquiries are handled efficiently and resolved within agreed SLA targets. Your responsibilities will include managing both general and complex enquiries, and ensuring the team is fully equipped with the appropriate tools and information to deliver excellent service. You will also work closely with the Client Services team to investigate and resolve any issues related to event on-sale and pre-sale activity.