Customer Solutions Manager Job at Bemana (Lancaster)

Manager, Customer Solutions Engineering

Customer support is on the very front-lines of assisting our dbt Cloud customers...

Location

Australia

Salary:

203000.00 - 246000.00 AUD / Year

dbt Labs

Expiration Date

Until further notice

Requirements

Extensive experience in technical support or engineering, preferably with enterprise-level customers in a SaaS environment
A proven track record of building and leading high-performing technical support or engineering teams
Exceptional problem-solving skills, with a capacity to handle complex technical issues and provide effective solutions
Excellent communication and interpersonal skills, capable of navigating diverse cultural and regional nuances within a global team
Adeptness at project and program management, with a keen ability to organize, prioritize, and manage cross-functional projects

Job Responsibility

Lead and develop a team of Customer Solutions Engineers across the APJ regions, ensuring high-quality technical support for enterprise customers
Strategize and implement support processes to enhance support operations, facilitating smooth and efficient issue resolution
Foster a culture of continuous learning and professional growth within your team, ensuring they are equipped to support the evolving landscape of dbt Cloud and the modern data stack
Collaborate with cross-functional teams to enhance customer satisfaction, drive product adoption, and ensure a seamless customer experience
Monitor and analyze team performance, providing regular feedback and coaching to improve efficiency and effectiveness
Advocate for customers within the organization, ensuring their needs and feedback influence product development and innovation
Lead by example, offering hands-on support and guidance to both customers and team members, driving towards excellence in every interaction

What we offer

Unlimited vacation
401k w/3% guaranteed contribution
Excellent healthcare
Paid Parental Leave
Wellness stipend
Home office stipend

Fulltime

Solutions Operations Manager - Scaled Customer Experience

We’re looking for an analytical and experienced Solutions Operations Manager to ...

Location

United States , San Francisco

Salary:

128700.00 - 153725.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

Bachelor’s Degree
5+ years of experience in Solutions Operations, ideally directly supporting Scaled & Digital teams within a high-growth SaaS or AI company
Salesforce Skills: Reporting, dashboards, data integrity, user administration, etc.
Tableau knowledge: Experience providing business requirements for dashboards
Customer Success Platform Experience: Vitally or similar
Advanced Data Modeling & Analytics: Expert Excel/Google Sheets
translate complex data into actionable insights
Strong Project Management: Manage multiple projects from scope to delivery
organized & detail-oriented
Clear Communication: Concise written/verbal skills

Job Responsibility

Design, refine, and manage scalable processes that improve how our Scaled teams plan, deliver, and measure impact
Build data-driven frameworks and dashboards that bring visibility to performance, forecasting, risk identification, and business outcomes - including metrics that quantify customers’ Fin performance (our AI Customer Support Agent), and customer retention
Quantify the impact of scaled programs (e.g., webinars, academies, in-product education) by tracking adoption, engagement, and their effect on Fin performance and commercial outcomes
Partner with the Scaled, Digital and Voice of Customer (VOC) teams to ensure program execution and reporting are tied to key targets
Analyze trends and surface insights that influence strategic decisions and operational priorities
Partner with cross-functional teams (Sales, Analytics, Finance, RevOps) to align strategy, goals, and execution
Own and continuously improve operational systems and tools - such as Vitally, Salesforce, and our internal VOC tooling - that power day-to-day execution
Serve as a trusted advisor, providing clear points of view, recommendations, and structure in a fast-changing environment

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Customer Success Account Management Team Manager

ANS Group are a 750+ team of technology specialists and business experts. We del...

Location

United Kingdom , Manchester

Salary:

Not provided

ANS Group

Expiration Date

Until further notice

Requirements

Proven track record managing a client-facing team within a digital services organisation
Demonstrable experience in a similar management role within a Customer Success Account Management or Sales Account Management role
Experience leading and developing high-performing customer success or account management teams within a digital services environment
Strong commercial acumen and a deep understanding of strategic account management
Exceptional stakeholder management, communication, and coaching skills
Ability to use data-driven insights to inform strategy and performance
Skilled at collaboration across departments, managing change, and championing customer experience improvements
Experience in running the end-to-end sales process across Enterprise size customers, supporting the team to identify, close and deliver solutions across Cloud, Data and Security
Natural ability to influence senior leaders and board members
Exceptional communicator, skilled in engaging presentations, negotiations, escalation resolution, and Exec forums

Job Responsibility

Lead and execute the customer success account management growth targets across Tier 3,4 & 5 customers
Lead and drive the end-to-end customer experience for post-sale account management with a keen eye on NRR
Act as the voice of the customer at a senior manager level
Ensure all post-deal customer activities from handover of upsell opportunities won to renewals are executed to meet or excel customer expectations
Influence the business forecast for renewals and upsell
Drive customer culture across the department as the customer champion improving revenue growth, driving retention, and growing long-term partnerships
Reduce customer churn
Coach the team to drive value-driven and strategic conversations with customers
Provide an escalation route
Ensure solutions and products proposed to customers are fit for purpose

What we offer

25 days’ holiday
Buy up to 5 more days holiday
Birthday off
Extra celebration day
5 days’ additional holiday in the year you get married
5 volunteer days
Private health insurance
Pension contribution match
4 x life assurance
Flexible working

Fulltime

Customer Manager

Due to the rapid growth of EMAsphere, we are still looking for Customer Manager ...

Location

Belgium , Ghent

Salary:

Not provided

EMAsphere

Expiration Date

Until further notice

Requirements

holder of a bachelor's or master's degree with a specialisation in finance, accounting or management reporting
at least 3 years' experience in implementing financial software or in accounting management (reporting, budgeting, financial analysis, etc.)
fluent in French, Dutch and English
strong communication, writing and problem-solving skills (detecting, solving, optimising)
strong analytical and logical reasoning skills
real learner and have common sense
customer-oriented
teamwork
capable of working independently
fun and dynamic colleague

Job Responsibility

Implementing our cloud solution for our customers: assess the customer's current situation
analyse and understand their needs
find innovative solutions and suggest improvements using EMAsphere
Train and support our customers: train our customers to become EMAsphere champions
prepare and update training materials and documentation
provide the necessary support when required
Support and guide our sales team and partners: support them in the sales process through product positioning, key benefits and presentations to customers and prospects
Participate in product definition: work with the development team on new ideas based on your experience of the sector and your contacts with customers and prospects

What we offer

meal/eco vouchers
hospitalization/group insurance
homeworking allowance
13th month
6 extra days-off
Happy hours
staff events
family days
relaxation room
fruit-monday

Fulltime

IT Solution Manager

As an IT Solution Manager for S/4HANA Public Cloud (aka S/4CLIMB), you will be r...

Location

Poland , Warszawa

Salary:

Not provided

Robert Bosch Sp. z o.o.

Expiration Date

Until further notice

Requirements

Strong background in Product (Solution) Management, Requirements Engineering, and Stakeholder Relationship Management
Proficient in Portfolio and Demand Management, Governance, and Business Situation Analysis
Solid understanding of Agile Methodologies and Entrepreneurship
Proven collaboration skills, customer-centric mindset, and servant leadership approach
Analytical and complex problem-solving abilities
A completed university degree in Computer Science or equivalent professional experience

Job Responsibility

Manages customer requirements, including gathering input for IT products or services development
Drives the business value of the solution during the whole lifecycle (design&build, deploy, run, improve, scale, retire the IT solution) in alignment with Program Management and IT Owner
Organizes and ensures stable operations of the IT Solution in collaboration with Operations Manager and Product Owners
Proactively consults the Customers of the Solution in optimizing the solution (both on technical and commercial side) and drives standardization
Drives solution roadmap and covers the planning process in close alignment with all contributing units and integrated products and services
Ensures that all stakeholders, especially but not limited to IT Owner, Program Management and Product Owners, are aligned where required

What we offer

Competitive salary + annual bonus
Hybrid work with flexible working hours
Referral Bonus Program
Complex environment of working, professional support and possibility to share knowledge and best practices
Ongoing development opportunities in a multinational environment
Broad access to professional trainings (incl. language courses), conferences and webinars
Private medical care and life insurance
Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinema tickets, etc.)
Prepaid Lunch Card
Number of benefits for families (for instance summer camps for kids)

Fulltime

Senior Customer Success Manager

We're looking for a Senior Customer Success Manager, with at least 4 years of ex...

Location

United States

Salary:

Not provided

ClientSuccess

Expiration Date

Until further notice

Requirements

At least 4 years of experience as a Customer Success Manager in a high-engagement environment
Proven experience managing a portfolio of 50-70 customers, with a strong track record of success
MUST have experience using a Customer Success Management Platform
Comprehensive experience with Customer Success best practices
Exceptional communication skills, with the ability to clearly articulate complex ideas and concepts
Strong follow-up skills, ensuring that customer needs and expectations are consistently met
Demonstrated project management experience, with the ability to lead and manage multiple projects simultaneously
Ability to work in a fast-paced, dynamic environment
Strong problem-solving skills, with a proactive and solutions-oriented mindset

Job Responsibility

Customer Management: Serve as the point of contact for a portfolio of 50-70 customers, ensuring their needs are met and value is continuously delivered
Customer Engagement: Develop and maintain strong, trusted relationships with customers, ensuring high engagement and satisfaction
Retention & Growth: Proactively identify opportunities for upselling and cross-selling, working closely with sales and product teams to drive customer growth
Project Management: Lead and manage ongoing projects, ensuring timelines and goals are met. Partner with the Director, Success Services to manage Onboarding and Renewals
Communication & Follow-Up: Maintain regular, proactive communication with customers, providing updates, gathering feedback, and addressing any concerns
Risk Management: Identify at-risk accounts and develop strategies to mitigate churn, ensuring customer retention
Customer Advocacy: Act as a customer advocate within ClientSuccess, providing insights to product and leadership teams to enhance our offerings
Reporting: Track and report on key customer success metrics, including customer health, satisfaction, and retention

What we offer

Competitive salary and benefits package
Opportunities for professional growth and development
A collaborative and supportive work environment
The chance to make a significant impact on our customers and our company

Fulltime

Customer Success Manager

We're expanding our Post-Sales team in Hyderabad and looking for experienced Cus...

Location

India , Hyderabad

Salary:

Not provided

Highspot

Expiration Date

Until further notice

Requirements

5+ years of consulting, services, customer success, or account management experience, directly managing customers and customer relationships
Excellent communication skills (verbal, written, presentations) and the ability to synthesize and summarize complex problems for an executive audience both internally and externally
Strong collaboration skills to influence and gain alignment across internal and external stakeholders
Proven ability to consult with customers at all levels of seniority to understand their business goals and to craft and deliver plans to exceed customer expectations for value
Ability to thrive in ambiguous situations and is excited to create structure and process as we go for our largest customers
Prioritizes customer experience with a focus on customer satisfaction and retention. You strive to understand clients’ strategic business goals, deploy critical thinking in leading and executing your portfolio, anticipate future needs, and determine solutions.
Believes profitable customer relationships are founded on respect and that growth and expansion come from cultivating relationships. You have shown the capacity to develop relationships and optimize enterprise customer accounts, you understand what it means to evangelize your product.
Excited about the ways products can be used to accelerate business goals. You have a strong intuition for business and an admiration for driving software solutions.
Loves to learn about sophisticated technical products and to understand the intricacies of how they work.
A teammate with a high level of integrity and a desire to assist your team. You stay calm in the face of technical and/or customer challenges. You corral the right people to resolve and infect others with your can-do spirit.

Job Responsibility

Analyze customer usage data to identify trends, areas for improvement, and opportunities for increased engagement. and proactively address risks to ensure retention.
Develop actionable insights and recommendations based on data analysis to inform strategic decisions and help customers achieve their goals.
Proactively identify and mitigate customer risks by monitoring adoption metrics and sentiment analysis, escalating issues as needed to ensure retention and growth.
Develop account maps, identifying key players, and understanding customer’s businesses via 10k and other publicly available information.
Enable customers to realize the full value of the Highspot platform and be able to articulate that value throughout their company. Deeply understand customer’s needs, thoughtfully helping business leaders to find opportunities to expand value, our footprint and depth of engagement.
Multi-thread to any stakeholder you need to engage across Enablement, Sales, Marketing, Operations, Finance, IT, and others at all levels (ATL, OTL, and BTL) to accomplish your goals
in the event of key customer stakeholder turnover, you seek and build replacement relationships.
Collaborate with your Account Management partners on account strategy and execution.
Identify expansion and upsell opportunities to drive revenue growthIdentify and position add-on services to support customers in achieving their business outcomes and maximizing ROI
Ensure execution of customer maturity and technical discussions via coordinating solutions internally across engineering, marketing, product, and support teamsKey

Fulltime

AI Solutions Manager

As an AI Solutions Manager, you’ll partner with some of the most innovative AI/M...

Location

United States

Salary:

100000.00 - 150000.00 USD / Year

Arize

Expiration Date

Until further notice

Requirements

3+ years of experience as a Customer Success Manager in SaaS
A self-starter mindset with the ability to thrive in limited process environments
Exceptional organizational skills with the ability to prioritize and manage multiple customer relationships effectively
Strong communication skills for articulating observations and fostering collaboration across teams
Proven ability to demo technical products and translate their value into tailored customer solutions
Thrives in fast-paced environments with a customer-first mindset and a focus on delivering measurable results
A strong team player who values collaboration and collective success

Job Responsibility

Build and deepen relationships with AI/ML users to foster adoption, uncover new use cases, and drive expanded usage across customer accounts
Conduct discovery with customers to understand their goals, share the Arize vision, demonstrate product capabilities, and propose tailored solutions
Collaborate with technical teams, including Customer Success Engineering, to address complex customer needs, ensure smooth implementation, and advise on technical best practices
Run workshops and training sessions with customers during onboarding and new functionality
Run QBRs to demonstrate account value, identify areas of opportunity, and strengthen customer partnerships
Proactively monitor product usage across your accounts to further gauge account health
Work closely with Account Management and Executive teams to identify upsell opportunities and align on customer health strategies
Effectively relay customer feature requests to internal teams and advocate for customer needs
Ensure support teams are aligned with customer requests and priorities

What we offer

medical
dental
vision
401(k) plan
unlimited paid time off
generous parental leave plan
others for mental and wellness support
WFH monthly stipend to pay for co-working spaces
competitive equity package

Fulltime

Customer Solutions Manager

Bemana

Location:
United States , Lancaster

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 04, 2026

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