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Bemana Logo Bemana · IT - Administration

Customer Solutions Manager

United States, Lancaster 110000.00 - 135000.00 USD / Year · Job Posted March 04, 2026
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Job Description

We are searching for a Customer Solutions Manager (CSM) for an operator of a brand-new, cutting-edge data center facility in Lancaster, TX, just south of Dallas. The CSM is responsible for fostering strong, long-term customer relationships and ensuring customer satisfaction within the data center environment. This role acts as a primary point of contact for customers, focusing on proactive support, operational alignment, and effective communication. The CSM will work closely with the Critical Facilities Manager and other internal teams to advocate for customer needs and ensure seamless service delivery.

Job Responsibility

  • Serve as the primary point of contact for customer operational needs within the data center
  • Act as an onsite liaison between Customer and Critical Facilities team to address customer requests, resolve issues, and ensure consistent customer experience and support
  • Facilitate the provisioning of new team members and devices within the customers system, ensuring efficient onboarding and access to necessary resources
  • Manage and train onsite team in all Customer systems and processes to include site access, and others
  • Manage relationships with key vendors, including contract management, performance monitoring, and issue resolution
  • Ensure all vendor contracts are current, cost-effective, and aligned with customer service standards
  • Maintain accurate and up-to-date vendor documentation, including Certificates of Insurance (COIs) and W9 forms, in a centralized and easily accessible repository
  • Develop and deliver regular customer reports, including monthly and annual reports, to provide transparency into service delivery, performance metrics, and operational status
  • Manage operational onsite programs to include compliance, incident management, environmental health and safety (EHS) reporting, and support for onsite audits

Requirements

  • Bachelor’s degree or equivalent experience
  • 3+ years of experience in a customer-facing role, preferably in a data center or related technical environment
  • Strong understanding of data center operations and infrastructure
  • Excellent communication, interpersonal, and problem-solving skills
  • Ability to manage multiple priorities and work effectively in a fast-paced environment
  • Proficiency in Microsoft Office Suite and CRM software

What we offer

  • Comprehensive benefits package with generous 401k matching and immediate vesting
  • Exciting opportunities for career growth
  • Robust health and wellness program
  • Competitive time off policy (3 weeks + 12 holidays)
  • Positive work culture, prioritizing employee well-being, long-term relationships, and career advancement
  • Opportunity to work at a brand-new data center on the cutting edge of technology and industry
  • Relocation assistance available
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