Customer Solutions Manager (Events) Job at Flight Centre Brand (North Sydney)

Senior Event Manager

Responsible for preparing all event documentation and coordinates with Sales, pr...

Location

Thailand , Rayong

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
experienced (1 – 2 years of experience) in the event management or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
at least 1 year experience in the event management or related professional area required

Job Responsibility

Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy
Greets customer during the event phase and hands-off to the Event Operations team for the execution of details
Adheres to all standards, policies, and procedures
Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill
Manages group room blocks and meeting space for average to large-sized assigned groups
Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions
Uses his/her judgment to integrate current trends in event management and event design
Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event)
Participates in customer site inspections and assists with the sales process as necessary
Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience

Fulltime

Customer Success Manager

We're expanding our Post-Sales team in Hyderabad and looking for experienced Cus...

Location

India , Hyderabad

Salary:

Not provided

Highspot

Expiration Date

Until further notice

Requirements

5+ years of consulting, services, customer success, or account management experience, directly managing customers and customer relationships
Excellent communication skills (verbal, written, presentations) and the ability to synthesize and summarize complex problems for an executive audience both internally and externally
Strong collaboration skills to influence and gain alignment across internal and external stakeholders
Proven ability to consult with customers at all levels of seniority to understand their business goals and to craft and deliver plans to exceed customer expectations for value
Ability to thrive in ambiguous situations and is excited to create structure and process as we go for our largest customers
Prioritizes customer experience with a focus on customer satisfaction and retention. You strive to understand clients’ strategic business goals, deploy critical thinking in leading and executing your portfolio, anticipate future needs, and determine solutions.
Believes profitable customer relationships are founded on respect and that growth and expansion come from cultivating relationships. You have shown the capacity to develop relationships and optimize enterprise customer accounts, you understand what it means to evangelize your product.
Excited about the ways products can be used to accelerate business goals. You have a strong intuition for business and an admiration for driving software solutions.
Loves to learn about sophisticated technical products and to understand the intricacies of how they work.
A teammate with a high level of integrity and a desire to assist your team. You stay calm in the face of technical and/or customer challenges. You corral the right people to resolve and infect others with your can-do spirit.

Job Responsibility

Analyze customer usage data to identify trends, areas for improvement, and opportunities for increased engagement. and proactively address risks to ensure retention.
Develop actionable insights and recommendations based on data analysis to inform strategic decisions and help customers achieve their goals.
Proactively identify and mitigate customer risks by monitoring adoption metrics and sentiment analysis, escalating issues as needed to ensure retention and growth.
Develop account maps, identifying key players, and understanding customer’s businesses via 10k and other publicly available information.
Enable customers to realize the full value of the Highspot platform and be able to articulate that value throughout their company. Deeply understand customer’s needs, thoughtfully helping business leaders to find opportunities to expand value, our footprint and depth of engagement.
Multi-thread to any stakeholder you need to engage across Enablement, Sales, Marketing, Operations, Finance, IT, and others at all levels (ATL, OTL, and BTL) to accomplish your goals
in the event of key customer stakeholder turnover, you seek and build replacement relationships.
Collaborate with your Account Management partners on account strategy and execution.
Identify expansion and upsell opportunities to drive revenue growthIdentify and position add-on services to support customers in achieving their business outcomes and maximizing ROI
Ensure execution of customer maturity and technical discussions via coordinating solutions internally across engineering, marketing, product, and support teamsKey

Fulltime

Senior Events Project Manager

Your purpose at DRPG is to enable audiences to seamlessly experience incredible ...

Location

United Kingdom , Hartlebury; Manchester; London

Salary:

Not provided

DRPG

Expiration Date

Until further notice

Requirements

At least 3 years’ experience in a Project Management role
Experience running logistically challenging events
Experience implementing and maintaining delegate logistics plans
Event reconciliation with a proven track record
Experience working with hotels and venues
UK end-to-end management of events for over 500 people (essential)
Experience leading, directing, or co-ordinating teams through event management (essential)
Excellent rapport-building, active listening, and communication skills
Financial and budget management
Experience producing client proposals

Job Responsibility

Organising stellar events, conferences, roadshows, product launches, and gala dinners, including full end-to-end planning and communication
Implementing and executing delegate logistics solutions
Managing delegate, staff, and client travel arrangements
Interpreting client requirements accurately, influencing where appropriate, and producing full production proposals to co-ordinate within DRPG
Exceeding client expectations through effective leadership and direction of team members
Managing client and colleague expectations through proactive planning and realistic deadlines
Managing budgets carefully to achieve and ideally exceed targeted profits
Building strong relationships with third-party providers
Proactively informing DRPG of any irregularities, non-adherence, or issues that could negatively impact the project
Participating in regular meetings with the senior team and mentoring junior team members

What we offer

Guaranteed interview for Armed Forces veterans and Reservists who meet the minimum essential criteria

Customer Success Manager

We are looking for an experienced Customer Success Manager to join our Post-Sale...

Location

United Kingdom , London

Salary:

Not provided

Highspot

Expiration Date

Until further notice

Requirements

Proven ability to consult with customers at all levels of seniority to understand their business goals and to craft and deliver plans to exceed customer expectations for value
3-5 years of consulting, services, customer success, or account management experience
Excellent communication skills (verbal, written, presentations) and the ability to synthesize and summarize complex problems for an executive audience both internally and externally
Strong collaboration skills to influence and gain alignment across internal and external stakeholders
Ability to thrive in ambiguous situations and is excited to create structure and process as we go for our largest customers
Prioritizes customer experience with a focus on customer satisfaction and retention
Believes profitable customer relationships are founded on respect and that growth and expansion come from cultivating relationships
Excited about the ways products can be used to accelerate business goals
Loves to learn about sophisticated technical products and to understand the intricacies of how they work
A teammate with a high level of integrity and a desire to assist your team

Job Responsibility

Customer Relationship Ownership: Serve as the face and voice of Highspot to customers in your portfolio
Deeply understand your customer’s needs, thoughtfully helping business leaders to find opportunities to expand value, our footprint and depth of engagement
Manage relationships with solution owners to drive product usage and engagement
Multi-thread to any stakeholder you need to engage across Enablement, Sales, Marketing, Operations, Finance, IT, and others at all levels
Strategic Account Planning: Collaborate with customers to develop a mutual value plan
Analyze your portfolio, identify risks and opportunities, and prioritize for impact
Collaborate with your Account Management partners in the event of renewal risk
You will be responsible for identifying expansion opportunities
Partner internally with Deployment Consultants, Technical Account Managers, Support, and Professional Services to optimize customer implementations and resolve technical challenges
Value Realization: Help customers realize the full value of the Highspot platform

What we offer

Competitive compensation including equity
Flexible Leave Balance
Holiday week off between Christmas and New Year
Private medical insurance for you and your dependents
4 x death in service benefit
Income protection insurance
Company social events throughout the year
Meaningfully contribute to a compelling vision
Quarterly Recharge Fridays (paid days off for mental health recharge)
Access to Coaches and Therapists through Modern Health

Fulltime

Customer Solutions Rep

Customer Solution Centers are made up of teams that provide remote (offsite) ser...

Location

China , Dalian

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

1-3 years general experience, or equivalent combination of experience and college level education
Superior communication skills both written and verbal
Experience in customer facing role either remote or face to face
Understands internal processes and tools
Computer proficiency
Problem solving skills
Accuracy in data entry
Excellent fluency in language to be supported
Experience in a phone based remote role
Familiarity with computer technology

Job Responsibility

Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources
Monitor the service event through completion for compliance
Manage the service requests of customers through different access channels
Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management
Participates in projects for process or quality improvements
Works with escalated customers and recommends actions in post incident reviews
Manages multiple tasks or cases simultaneously with minimal supervision

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Catering & Events Manager

The Catering & Events Manager is a leadership position which leads all aspects o...

Location

United States , Reading

Salary:

Not provided

Aramark

Expiration Date

Until further notice

Requirements

Requires at least 2 years of experience
Prior experience in a management or supervisory role preferred
Previous experience in events, hospitality and catering preferred
Requires a bachelor’s degree or equivalent experience
Available to work event-based hours
Must have excellent communications skills
Complete Food Handlers and Alcohol Service Certifications as required
Requires occasional lifting, carrying, pushing, and pulling up to 50 lb.
Ability to stand for extended periods of time

Job Responsibility

Develop and complete catering solutions to meet customers’ needs
Develop and maintain effective client and customer rapport
Deliver consistent quality in planning and carrying out events
Facilitate the delivery of prepared food and set up of events crafted from banquet event orders
Assist clients in planning special events and providing creative solutions to clients’ needs
Train and lead catering employees to ensure catering and event standards are followed ensuring quality in final presentation
Provide completed Banquet Event Orders to team and provide quality assurance all requests are met prior to event
Responsible for delivering food and labor targets
Responsible for execution of catering events of varied size and scope including staffing and management
Ensure accurate reporting of all catering related revenue, expenses, and receivables

Fulltime

Customer Success Manager II

As a Customer Success Manager in our Enterprise team you will be part of a team ...

Location

Canada , Toronto

Salary:

Not provided

Braze

Expiration Date

Until further notice

Requirements

Passionate about customer success
Proven track record in customer success
Excellent communicator with exemplary written and verbal communication skills
Unparalleled follow up skills
Excited by working with medium and large technology companies
Known for being a team player
Builds great relationships with colleagues and customers
High level of intellectual curiosity
Experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
Excellent time management skills

Job Responsibility

Own client renewals, retention and net retention targets for your customers
Be your customers’ main point of contact and trusted advisor at Braze
Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment
Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
Proactively analyze your customer product usage to identify opportunities and risks to account health
Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews
Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze
In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Fulltime

Customer Success Manager II, Enterprise

At Braze, we have found our people. We’re a genuinely approachable, exceptionall...

Location

United States , Austin

Salary:

83700.00 - 100000.00 USD / Year

Braze

Expiration Date

Until further notice

Requirements

Passionate about customer success
Proven track record in customer success
Excellent communicator with exemplary written and verbal communication skills
Unparalleled follow up skills
Excited by working with medium and large technology companies
Known for being a 'team player'
Builds great relationships with colleagues and customers
High level of intellectual curiosity
Experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
Excellent time management skills

Job Responsibility

Own client renewals, retention, and net retention targets for your customers
Be your customers’ main point of contact and trusted advisor at Braze
Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment
Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
Proactively analyze your customer product usage to identify opportunities and risks to account health
Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews
Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze
In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Fulltime

Customer Solutions Manager (Events)

Flight Centre Brand

Location:
Australia , North Sydney

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 25, 2026

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Flight Centre Brand

Location:Australia , North Sydney

Category:Hospitality and Tourism

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 25, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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