CrawlJobs Logo

Customer Solutions Manager (Events)

Australia, North Sydney · Job Posted March 25, 2026
Apply Position
Job Link Share

Job Description

At FCM Meetings & Events, we’re reshaping how people connect. Join a bold, future focused team where strategy, creativity, and technology come together to create standout experiences. We’re lean, agile, and backed by the global strength and scale of Flight Centre Travel Group and FCM Travel. Here, you’ll work with worldclass talent and innovative technology in a culture that encourages fresh thinking and big ideas - giving you the freedom to push boundaries and make meaningful impact. As the Events Customer Solutions Manager, you will play a critical role in supporting the sales and account management functions delivering, accurate, creative, innovative and compelling programs in response to existing and new customer proposal briefs. You will work closely with internal & external stakeholders to ensure all proposals exceed client expectations while also meeting business objectives.

Job Responsibility

  • Building and nurturing strong relationships with clients and suppliers
  • Ensuring successful delivery of Request for Proposals and quotations including research, accurate and compelling content
  • Developing tailored proposals and detailed budgets that align with client needs, and project goals to support successful business outcomes
  • Driving supplier engagement through strategic negotiation, fostering innovation, and building collaborative partnerships to enhance value and deliver competitive solutions

Requirements

  • Experience in events industry/group travel industry
  • Events operations experience
  • Sound knowledge of procurement, product and market trends and negotiating skills
  • Highly proficient in MS Office - Excel and PPT
  • Experience in project management

What we offer

  • Culture: team culture like no other in the industry
  • Our People: FCTG is an Equal Opportunity Employer
  • Development: Individualised Learning & Development pathway options
  • Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
  • Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
  • Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
  • Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
  • Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
  • Mental Health: Support and Employee Assistance Program for staff and family
  • Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
  • Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
  • paid parental and volunteer leave
  • Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Customer Solutions Manager (Events)

8 matching positions

Technical Customer Solutions Manager Intern

Amazon internships across all seasons are full-time positions, and interns shoul...
Location
Location
United States , New York
Salary
Salary:
108000.00 - 185000.00 USD / Year
Amazon
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Currently enrolled in a bachelor’s degree with a graduation conferral date between May 2027 and July 2027
  • Are enrolled in a academic program that is physically located in the United States
  • Are 18 years of age or older
  • Work 40 hours/week minimum and commit to 12 week internship
  • Experience in one or more technology domains, including but not limited to: Networking fundamentals, Databases (Relational and/or NoSQL), Operating Systems (Unix, Linux, and/or Windows), AI/ML
  • Experience with Gen AI, Large Language Models (LLMs), Machine Learning (ML), etc
Job Responsibility
Job Responsibility
  • Develop cloud adoption strategies, migration roadmaps, and business case frameworks that CSMs leverage in customer engagements
  • Research and evaluate generative AI and agentic AI use cases relevant to financial services and synthesize findings into actionable recommendations
  • Conduct analysis on financial services industry trends, competitive landscapes, and emerging cloud and AI adoption patterns to strengthen customer narratives
  • Build and refine executive briefing documents, program status reports, and adoption maturity assessments
  • Analyze customer cloud usage patterns and migration data to surface insights that drive decision-making
  • Contribute to internal tooling, playbooks, and best-practice frameworks that scale the impact of the CSM team, including leveraging AI/ML tools to improve team productivity
  • Partner cross-functionally with Solutions Architects, Account Managers, and Partner teams to synthesize inputs into cohesive plans
  • Complete the AWS Cloud Practitioner, AI Practitioner and Solutions Architect Associate Certification while also participating in technical training, mentorship, and professional development events
  • Complete a capstone project that delivers measurable impact to the GFS team or our customers' cloud journeys
  • Create solutions that address customer business problems and accelerate the adoption of AWS services
What we offer
What we offer
  • EAP
  • Mental Health Support
  • Medical Advice Line
  • 401(k) matching
  • Fulltime
Read More
Arrow Right

Technical Customer Solutions Manager Intern

At Amazon Web Services (AWS), we are working to be the most customer-centric com...
Location
Location
United States , New York
Salary
Salary:
108000.00 - 185000.00 USD / Year
amazon.de Logo
Amazon Pforzheim GmbH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Currently enrolled in a bachelor's degree with a graduation conferral date between May 2027 and July 2027
  • Are enrolled in a academic program that is physically located in the United States
  • Are 18 years of age or older
  • Work 40 hours/week minimum and commit to 12 week internship
  • Experience in one or more technology domains, including but not limited to: Networking fundamentals, Databases (Relational and/or NoSQL), Operating Systems (Unix, Linux, and/or Windows), AI/ML
  • Experience with Gen AI, Large Language Models (LLMs), Machine Learning (ML), etc.
Job Responsibility
Job Responsibility
  • Create solutions that address customer business problems and accelerate the adoption of AWS services
  • Interface with customer stakeholders, including developers, solutions architects, and team leads
  • Drive effective feedback gathering from customers, distill and translate feedback into clear business and technical requirements for product and engineering teams
  • Develop cloud adoption strategies, migration roadmaps, and business case frameworks that CSMs leverage in customer engagements
  • Research and evaluate generative AI and agentic AI use cases relevant to financial services and synthesize findings into actionable recommendations
  • Conduct analysis on financial services industry trends, competitive landscapes, and emerging cloud and AI adoption patterns to strengthen customer narratives
  • Build and refine executive briefing documents, program status reports, and adoption maturity assessments
  • Analyze customer cloud usage patterns and migration data to surface insights that drive decision-making
  • Contribute to internal tooling, playbooks, and best-practice frameworks that scale the impact of the CSM team, including leveraging AI/ML tools to improve team productivity
  • Partner cross-functionally with Solutions Architects, Account Managers, and Partner teams to synthesize inputs into cohesive plans
What we offer
What we offer
  • EAP
  • Mental Health Support
  • Medical Advice Line
  • 401(k) matching
  • Fulltime
Read More
Arrow Right

Customer Solutions Manager

As a Customer Solutions Manager, you will report directly to the Head of Custome...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
teg.com.au Logo
Ticketek Entertainment Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in Omni-channel support - Phone, Email, Social & Trust Pilot Platform
  • Previous experience in sales over the phone (processing orders, invoicing, etc.)
  • Proven customer service experience across phone, email, and CRM systems, specifically Zendesk, with at least 1 Year Experience
  • Communicates with confidence, style, and professionalism across all levels of business relationships
  • Is adaptable and able to thrive in a fast-paced, ever-changing environment
  • Demonstrates strong problem-solving skills, with the ability to design and implement innovative solutions to everyday challenges
  • Has excellent time management skills and can effectively manage competing priorities and deadlines
  • Possesses a strong attention to detail
  • Can quickly build rapport and develop positive, long-lasting client relationships
  • Is a collaborative team player, motivated to deliver exceptional results
Job Responsibility
Job Responsibility
  • Respond to customer enquiries across multiple channels, including phone, email, social media, and Trustpilot
  • Print and pack tickets for customers attending upcoming events, where required
  • Produce weekly reports for clients
  • Lead the team and provide support with complex or escalated cases
  • Collaborate effectively with a wide range of internal and external stakeholders
  • Work on event days, including weekends, during peak periods
  • Demonstrate flexibility to meet the needs of the business
  • Deliver in-person and virtual training sessions for clients and external agencies, as required
  • Develop comprehensive training materials and documentation to support new projects and client onboarding
What we offer
What we offer
  • 23 days annual leave plus Birthday leave
  • Enhanced pension contributions, sick and family leave
  • Complimentary tickets
  • Recognition Awards
  • Employee Assistance Programme
  • Fulltime
Read More
Arrow Right

Events Manager

Responsible for preparing all event documentation and coordinates with Sales, pr...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • experienced (1 – 2 years of experience) in the event management or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • at least 1 year experience in the event management or related professional area required.
Job Responsibility
Job Responsibility
  • Ensuring that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy
  • Greeting customer during the event phase and hands-off to the Event Operations team for the execution of details
  • Adhering to all standards, policies, and procedures
  • Ensuring billing accuracy and conducts bill reviews with the clients prior to processing the final bill
  • Managing group room blocks and meeting space for average to large-sized assigned groups
  • Identifying operational challenges associated with his/her group and determining how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions
  • Using his/her judgment to integrate current trends in event management and event design
  • Acting as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event)
  • Participating in customer site inspections and assists with the sales process as necessary
  • Soliciting feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience
  • Fulltime
Read More
Arrow Right

Events Manager

Responsible for preparing all event documentation and coordinates with Sales, pr...
Location
Location
United States , Tampa
Salary
Salary:
65000.00 - 83000.00 USD / Year
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • experienced (1 – 2 years of experience) in the event management or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • at least 1 year experience in the event management or related professional area required
Job Responsibility
Job Responsibility
  • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy
  • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details
  • Adheres to all standards, policies, and procedures
  • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill
  • Manages group room blocks and meeting space for average to large-sized assigned groups
  • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions
  • Uses his/her judgment to integrate current trends in event management and event design
  • Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event)
  • Participates in customer site inspections and assists with the sales process as necessary
  • Performs other duties as assigned to meet business needs
What we offer
What we offer
  • Bonus Eligible
  • Fulltime
Read More
Arrow Right

Assistant Events Manager

As an Assistant Events Manager, you’ll develop and produce a programme of exclus...
Location
Location
United Kingdom , Manchester
Salary
Salary:
Not provided
selfridges.com Logo
Selfridges
Expiration Date
June 28, 2026
Flip Icon
Requirements
Requirements
  • High level Event Production experience
  • Proven track record in producing multiple projects
  • Excellent Project Management Skills
  • Experience in partnerships
  • Exceptionally good networker
  • Possess strong financial acumen with P & L management (costs & revenue)
  • Excellent verbal and written communication skills
  • Excellent presentation, pitching skills
  • Exceptional research skills
  • Creative flair and a commitment to quality programming
Job Responsibility
Job Responsibility
  • Develop and produce a programme of exclusive market leading events & experiences, projects and customer engagement strategies
  • Deliver on multiple, simultaneous, complex projects, whilst managing various stakeholders and working with teams across the business
  • Support Membership + Experience Lead in delivering innovative, highly effective, market leading events
  • Research, create and produce market leading events that drive engagement within our customers across the Trafford Store
  • Act as a strong and influential ‘voice’ across both the Events Team, the Customer Engagement Team & Retail operations teams
  • Support to curate, develop & deliver strategic communications, events and experiences across all categories stocked within Trafford
  • Work directly with key stakeholders within the marketing and retail teams
  • Be the main contact for the Manchester Trafford Store and raise awareness of our key initiatives and priorities
  • Collaborate closely with the Assistant Events Manager – Personal Shopping to curate a programme of experiences across all Levels of Selfridges Unlocked
  • Produce, Project Manage and Deliver events and activities to an exceptionally high standard
What we offer
What we offer
  • Competitive plus benefits
!
Read More
Arrow Right

Events Manager

Responsible for preparing all event documentation and coordinates with Sales, pr...
Location
Location
United States
Salary
Salary:
70304.00 - 79000.00 USD / Year
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • experienced (1 – 2 years of experience) in the event management or related professional area
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • at least 1 year experience in the event management or related professional area required
Job Responsibility
Job Responsibility
  • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy
  • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details
  • Adheres to all standards, policies, and procedures
  • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill
  • Manages group room blocks and meeting space for average to large-sized assigned groups
  • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions
  • Uses his/her judgment to integrate current trends in event management and event design
  • Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event)
  • Participates in customer site inspections and assists with the sales process as necessary
  • Performs other duties as assigned to meet business needs
  • Fulltime
Read More
Arrow Right

Technical Events Manager

Our technicians enjoy the opportunities to work with innovative and cutting-edge...
Location
Location
United Kingdom , London
Salary
Salary:
45000.00 - 50000.00 GBP / Year
encoreglobal.com Logo
Encore Global
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma, Mathematics and English GCSE or equivalent is preferred
  • Strong background in AV / Live events, while managing teams
  • Previous experience within the Service and Hospitality industry would be preferable
  • Previous experience of audio visual experience, or equivalent in an educational environment would be beneficial
Job Responsibility
Job Responsibility
  • Working in some of the best venues and hotels in the UK you will play an integral part in the planning, preparation of some amazing events and will be responsible for the delivery and set up from small meetings through to large scale productions
  • Along with the technicians you will prepare, rig and de-rig equipment prior to events within the hotel/venue and be available on-site for ad hoc technical issues. Main point of contact for clients on a day-to-day basis to ensure customer expectations and requirements are fulfilled
  • Pro-actively contact clients well in advance of their event to develop and build sales potential, interpret technical solutions, arranging meetings where necessary to establish their requirements
  • Build, establish and maintain a portfolio of standard set designs/visuals enabling the client to visualise the possibilities for a particular room
  • Maximising sales potential by up-selling services at every opportunity with the view of increasing turnover, i.e. increasing the different elements involved within conferences and events e.g. production, video editing etc
  • Participates in capture rate discussions and suggests ways to capture lost business
  • Monitors sales files to review upcoming groups and to ensure that sales processes are followed
  • Foster good relations with all sales team members to maximise new leads. Educate the team in terms of all Encore's services and introduce incentive schemes to encourage the team to distribute potential sales leads
  • Develop a database of clients who have visited the hotel/venue. Proactively correspond with clients after their event to pursue future business. Gain feedback on performance to improve on service
  • Ensure all areas of responsibility are within budget parameters and to negotiate preferential rates. Utilise all in-house services before out-sourcing i.e. crew & equipment. Be aware of turnover targets and actively strive to increase revenue
What we offer
What we offer
  • Private Healthcare
  • Employee supported volunteering
  • Enhanced family leave provisions
  • Perkbox and Employee assistance Programme
  • Company sick pay
  • Employee recognition scheme
  • Generous employee referral scheme
  • Clearly defined Career path (and all the important support along the way)
  • Access to state-of-the-art technology
  • Global presence and opportunities worldwide
  • Fulltime
Read More
Arrow Right