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At KARL STORZ, we take pride in helping patients through some of the toughest journeys of their lives. We are making contributions that matter. Regardless of your role, YOU improve patients’ lives every day.
Job Responsibility:
Managing the Customer Solutions team with customer centricity at the foundation for ANZ
Report on field-based service contract KPI’s
Ensure the Customer Solutions team are meeting our contractual obligations
Combine field reports to create customer reviews
Develop and maintain field-based reporting
Optimise workflows through the Customer Solutions to maximise efficiencies
Work with Customer Excellence Business Unit Manager to develop new field-based offerings for customers such as service contracts
Met with customers to understand the market field-based needs
Requirements:
Tertiary qualifications in electronics, electrical engineering or biomedical engineering (with electrical subjects) are essential
Extensive knowledge of managing large field-based service teams minimum 5years preferred
Experience in SAP and Salesforce is essential
Excellent knowledge of biomedical equipment, including the operation of and use of biomedical test equipment
Strong electronic skills including understanding common circuits and component-level electronic troubleshooting skills
Technical equipment fault-finding skills is highly regarded
An understanding of hardware including modules, power supplies and control signal conventions
An understanding of imaging acquisition, common video/audio signal types, hardware and software modules is preferred
Nice to have:
Technical equipment fault-finding skills
An understanding of imaging acquisition, common video/audio signal types, hardware and software modules