Customer Solutions Expert Job at Placing Faces (Manchester)

New

Customer Expert

Location

Greece , Athens; Thessaloniki; Patras; Larissa; Crete; Chania; Kos

Salary:

Not provided

JUJUR

Expiration Date

Until further notice

Requirements

Fluency in Czech
Very good use of English – both in written and spoken language
A profound passion for cars is a big plus
Work experience as a customer support/customer care representative for at least 6 months will be preferred
Highly developed communication skills
A genuine problem-solving mentality and a deep sense of ownership
Tech savviness and learning agility
A positive and adventurous attitude
A sponge that is willing to soak up all the knowledge and experience we offer

Job Responsibility

Be the primary point of contact for customer requests, representing one of the world’s most esteemed car brands
Utilize phone calls, e-mails and chats in order to provide a seamless customer experience
Respond to inquiries about products and services, offering expert advice on a range of car-related matters
Resolve issues as they arise – addressing customers’ concerns in a professional and timely manner
Provide accurate and effective roadside assistance
Turn every customer into a happy customer
Exchange ideas and solutions with your colleagues
Enjoy your time in Crete

What we offer

Complete relocation support (flight ticket only to Athens or Thessaloniki, pick-up & drop – both at no cost to you)
Free accommodation - 2weeks
Competitive monthly salary + 2 extra salaries per year
A generous bonus scheme
Health care benefits and numerous other discounts
Consistent support for anything you may need along the way
Free online Greek language courses

Fulltime

Operations Customer Expert

Location

Portugal , Porto

Salary:

Not provided

JUJUR

Expiration Date

Until further notice

Requirements

Native/fluent in Polish (C1), both verbal and written
Fluent in English (minimum B2 level)
Excellent communication skills, with the ability to listen attentively and respond thoughtfully to customer inquiries
Strong problem-solving abilities to address customer concerns efficiently and provide appropriate solutions
Experience in customer service, particularly in handling technical or product-related inquiries, is preferred but not required
Ability to remain calm and composed during high-pressure situations, such as emergencies or difficult customer interactions
Proficiency in using email, phone systems, and other customer service tools
experience with CRM software is a plus
Strong organizational skills to manage multiple customer requests and document conversations accurately

Job Responsibility

Assist customers via phone, email, and chat with inquiries related to products
Provide in-depth information about the company's products and services, helping customers make well-informed decisions based on their unique needs
Address customer concerns with empathy and professionalism, striving for satisfaction and building trust in each interaction
Accurately document all customer interactions and inquiries using the SAP CRM system for proper tracking and follow-up
Identify and escalate complex or unresolved issues to higher-level support or management to ensure quick resolution
Collaborate with internal teams to deliver efficient and effective solutions to customer issues
Perform regular customer service tasks, including updating and maintaining the customer database
Reach out to customers post-interaction to evaluate satisfaction and identify opportunities for improvement
Manage customer complaints and oversee the returns process, ensuring compliance with company policies

What we offer

Excellent remuneration package based on experience, skills and performance
Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
Guidance and tools to reach career potential
Fully paid training on the company and products
Opportunity to work in a supportive environment focused on growth and skill development
Relocation support

Fulltime

Expert customer service Italy

Would you like to make a bigger difference and have a real impact? In our custom...

Location

Italy , Verona

Salary:

Not provided

Faber Group

Expiration Date

Until further notice

Requirements

Completed commercial training or comparable qualification
3-5 years of experience in customer service or sales - ideally in logistics
Strong communication and negotiation skills with a confident, assertive manner
High level of customer and service orientation as well as solution-oriented thinking
Business fluent Italian, both written and spoken
good English skills
Structured, independent way of working and ability to work in a team with intercultural competence

Job Responsibility

Customer service and consulting to strengthen long-term relationships
Management of customer accounts, including complaint and receivables management
Support in acquiring new customers and preparing and finalizing offers
Market analysis and strategic expansion of the country network
Handle pallet voucher for customer and retail
Collaboration with sales and project management to develop innovative solutions

What we offer

Flexible working hours
mobile working
Training and coaching
meal vouchers from Edenred
internal events
comprehensive onboarding program, including a buddy

Product Expert - Customer Care Agent

We're looking for a Product Expert to join our Level 2 Customer Care team — hand...

Location

Salary:

Not provided

PhantomBuster

Expiration Date

Until further notice

Requirements

1–2 years of experience in a customer-facing role, ideally in a SaaS environment
Familiarity with support tooling (e.g. Zendesk or similar platforms)
Strong personal metrics — you maintain high standards on response time, ticket quality, CSAT, and IQS, and you know where you stand against them
A natural troubleshooter — you want to understand the root cause, not just close the issue
you're drawn to complexity, not put off by it
Ownership mindset — when you pick up a ticket, you see it through
and if you spot something that isn't working, you raise it with the Team Lead or the right team rather than sitting on it
Strong communication skills — you explain complex things simply and adapt your tone to your audience, whether that's a frustrated user or a technical colleague
Well-organised and self-directed — you take responsibility for managing your time and workload to deliver consistently
A knowledge sharer — when you figure something out, you document it or bring it back to the team so everyone can learn from it

Job Responsibility

Handle tickets — with care and depth
Investigate, troubleshoot, and resolve advanced tickets escalated from Level 1 or coming directly from users
Handle a variety of query types: product behaviour, integrations, Account and Billing questions, and automation edge cases
Communicate solutions clearly and patiently — no matter how technical the issue or how frustrated the user
Escalate to Level 3 when needed, with a well-structured handoff
Be a resource for the Level 1 team, supporting them with product knowledge and complex case guidance
Become the product expert you're hired to be
Develop mastery of the PhantomBuster platform — how it works, where it breaks, and why
Build a solid understanding of the lead generation workflows our users are trying to build, not just the product itself
Stay ahead of product changes and new features so users always get accurate, up-to-date answers

What we offer

International team
Fun team building events
€40/month for remote work
Flexible working time
Home office budget up to €1500
100% of an Alan Blue subscription (french-based contracts)
Lunch vouchers - €8 (50% The Phantom Company) / worked day (french-based contracts)
Partnership with MokaCare
€70 a month benefit for entertainment expenses
Book Allowance and Sharing Program

Fulltime

Lead Customer Solutions Design Specialist

Our team lead the way for implementing complex Voice, Network, Wireless and Secu...

Location

United Kingdom , Manchester

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

Strong stakeholder management skills
Ability to lead and motivate especially when a project may prove challenging
Be a team player by supporting colleagues and sharing knowledge
Provide technical consultancy from Service Towers/Specialist Design Teams
Collaborate with wider teams such as Pre-Sales, Project Management and Support
Understand post-sale customer requirements as outlined by Pre-Sales
Provide technical support and accountability throughout the implementation life cycle
Experience within Experience in Low level design
Develop trusted customer relationships and deliver outstanding customer experience
Ownership and accountability of risks deploying relevant mitigations

Job Responsibility

Capture detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies
Manage the delivery of the technical direction and helps determine the optimum solution design for customers
Manage the review and validation processes for both new developments and in-life products and services
Drive improvement of design and delivery capabilities for end-to-end technical solutions
Manage the customer solution design engagement and statement of work creation, including any 3rd party deliverables
Facilitate the development of strong customer relationships at the senior level
Drive consistency in architecture and technical processes
Undertake customer migration planning and implementation
Resolve complex solution and service issues, leads root cause analysis, troubleshooting and escalation
Pursue the identification of potential risks and the implementation of controls and mitigations

What we offer

10% on target annual bonus
BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
X4 Salary Life Assurance
Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
25 days annual leave (not including bank holidays), increasing with service
Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate
Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
24/7 private virtual GP appointments for UK colleagues
2 weeks paid carer’s leave
World-class training and development opportunities

Fulltime

AI Solutions Expert

Join JFrog's CIO Architect team and shape the future of AI! We're seeking a hand...

Location

Israel , Netanya/Tel Aviv

Salary:

Not provided

JFrog

Expiration Date

Until further notice

Requirements

Deep understanding of the LLM lifecycle, including Prompt Engineering, Retrieval-Augmented Generation (RAG), and fine-tuning strategies
Hands-on experience developing Agentic workflows, on top of Agentic framework tools like Google ADK, AgentCore, n8n, Workato, to build autonomous agentic workflows
Full-stack Web development experience, proven mastery of coding agents tools and vice coding best practices
proficiency in designing and implementing secure integration patterns. This includes deep experience with RESTful APIs and JSON data modeling, modern authentication via OAuth 2.0/OIDC, and emerging standards like Model Context Protocol (MCP)
Business applications development/implementation experience, mainly Salesforce core, Salesforce data cloud, and Agentforce - advantage
Proven knowledge of customer support, sales, and marketing processes and business technology
Proven project management skills and demonstrated product management mindset
Great communication skills and ability to provide training and enablement sessions
Creative and out-of-the-box thinking, focus on business impact and value to the organization, and the ability to run and react fast

Job Responsibility

Collaborate with cross-functional teams to diagnose challenges and opportunities where GenAI and AI Agent can provide real, measurable value
Lead the lifecycle of GenAI-driven applications and Autonomous Agents, transitioning rapidly from initial concept and technical feasibility to full enterprise-grade production roll-outs
Conduct technical audits of emerging AI technologies, leading "Build vs. Buy" analyses to ensure global scalability, security, and measurable value to the organization
Run training and enablement sessions for both technical and non-technical teams, fostering a culture of AI literacy and ensuring the organization can leverage new tools effectively
Build and evolve the Enterprise AI technology stack, continuously scouting and integrating next-generation platforms, LLM orchestration tools, and agentic frameworks
Serve as the primary technical liaison between IS, IT, Legal, and Data teams to ensure AI solutions are securely integrated and compliant with enterprise standards
Own the long-term roadmap and administration of enterprise AI platforms, driving continuous solution adoption, impact measurement, and performance optimization across the organization

Customer Solutions Strategy & Commercial Lead

About Contilio: Contilio 3D AI is a fast-growing, AI-first SaaS scaleup based in...

Location

United Kingdom , London

Salary:

Not provided

Contilio

Expiration Date

Until further notice

Requirements

9 years’ experience in commercial/Strategy, SaaS, and Contech/Proptech roles, ideally with exposure to both enterprise sales and customer success/delivery
Strong consulting toolkit: expert in structured problem solving, structured presentations, ROI models and business cases for different buyer groups, from engineers to senior executives
Solid technical credibility: deep understanding of construction management processes, enterprise SaaS, and data workflows, plus proficiency in HubSpot, PowerPoint and Excel
Excellent communication and stakeholder management skills, with a proven track record of influencing and presenting to senior executives
Strong commercial acumen (comfortable with contracts, financial models, proposals and account strategy), and project management skills (able to deliver complex plans with agility and autonomy)
You thrive in fast-paced, hands-on and evolving enviroments

Job Responsibility

Sales and Business Development Support: Create and present high-quality decks, account win plans, proposals, contracts and other materials
Joint sales calls, lead product demos, and answer product, technical & commercial questions
Proactively generate leads, represent Contilio at events and meetings, and execute account-based marketing initiatives
Customer Delivery & Success Ownership: Develop delivery plans for enterprise customers, and lead execution ensuring fast onboarding, measurable outcomes, and long-term adoption
Ensure adoption across different user groups by aligning business processes with product capabilities, and developing training, workflows and and execution playbooks
Identify and resolve issues, collect feedback, and triage new feature requests
Continuously demonstrate Contilio's value and drive upsell and cross-sell opportunities in collaboration with account managers, or directly
Act as a trusted advisor for delivery, tech and executive teams
Customer Strategy & Commercial Growth: Build executive-ready ROI cases, strategic decks, and success plans
Develop deep industry knowledge across the construction, real estate, data center space, and translate insights into measurable customer strategies, KPIs, and processes

What we offer

base salary, variable compensation linked to commercial KPIs, and equity

Fulltime

Customer Solutions Engineer, Illumination

As a Customer Solutions Engineer, Illumination at TactoTek, you will play a key ...

Location

United States , Detroit

Salary:

Not provided

TactoTek

Expiration Date

Until further notice

Requirements

Degree in Optical Engineering, Electronics, Mechanical Engineering, or a related field
Native English, other languages are a plus
Minimum of 3 years (ideally 5 years) of experience in illumination or optical design in the automotive sector with exposure to cross-functional project management
Hands-on experience with optical simulation tools (Speos, LightTools, etc.)
Good understanding of optical theory and its practical applications
Basic understanding of plastic injection molding and elementary tool design
Basic knowledge of FMVSS and ECE lighting regulatory requirements
Logical and facts & data-based analysis skills, familiar with DFMEA, PFMEA, Feasibility study processes, particularly for plastic and film-based technologies
Excellent communication and presentation skills, with a strong ability to build trust and credibility with customers
Adaptability and a customer-centric mindset in a fast-paced, innovative environment

Job Responsibility

Serve as the primary technical liaison to customer R&D, design, and manufacturing teams—advising on how IMSE® can be adapted to meet specific application goals
Concept, simulate, and develop integrated lighting solutions using IMSE® technology, ensuring optical performance, homogeneity, and manufacturability
Conduct or support optical simulations (e.g., Speos or LightTools) to validate concepts and provide technical insight during design discussions
Lead or contribute to prototype development, evaluating feasibility from both a technical and production standpoint
Collaborate closely with internal experts in optics, electronics, mechanics, and manufacturing to deliver high-quality outcomes
Support customer workshops, technical reviews, and pre-sales engagements by translating customer requirements into actionable engineering tasks

What we offer

We are a fast-growing, modern company at the forefront of IMSE® technology
You'll collaborate with world-leading IMSE experts and globally recognized brands, driving innovation in next-generation electronics
At TactoTek, employees are empowered to take responsibility for their work, contribute proactively, and actively shape the evolution of their role over time
Work-life balance comes naturally—our flexible work environment and remote-friendly culture have been part of our DNA long before it became the norm
We offer a competitive compensation package, and the opportunity to be part of a team redefining how electronics are designed and manufactured

Select Country

Customer Solutions Expert

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?