Customer Solutions Engineer Job at TactoTek (Shibuya, Tokyo)

Customer Solutions Engineer

TactoTek

Location:
Japan , Shibuya, Tokyo

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As the Customer Solutions Engineer / Manager at TactoTek you will serve as the strategic liaison between our customers, their development and production teams, and our internal experts— guiding projects from initial concept ideation through prototype development to full-scale production. This role blends technical acumen with project management and customer engagement skills to ensure that IMSE technology is implemented effectively— delivering cost, weight, and space savings while enabling innovative, seamlessly integrated and sustainable electronic solutions that align with customer requirements.

Job Responsibility:

Serve as the primary technical liaison for customers, guiding customers through the IMSE development process and projects from initial ideation to prototype development and beyond
Lead prototyping efforts and coordinate cross-functional project execution to ensure that designs are manufacturable, scalable, and meet customer needs
Oversee the management of the Bill of Materials (BOM) to align with project cost, material, and manufacturing requirements
Maintain robust relationships with customers through regular, clear communication and proactive project updates
Provide technical sales support, including product demonstrations, presentations, and feasibility discussions
Stay informed on industry trends in automotive, aerospace, consumer products, and other key sectors to deliver innovative, market-aligned solutions
Collaborate with internal teams (technology and product development, sales, field application engineering) to ensure smooth project execution and high customer satisfaction
Present integrated technical and project management insights to a variety of stakeholders, from technical teams to senior management
Develop an in-depth understanding of IMSE technology and contribute to continuous product improvement by incorporating customer feedback and identifying opportunities for technological innovation

Requirements:

Bachelor’s degree in Mechanical Engineering or a related field (Master’s degree is a plus but not required)
5-10 years’ experience in product design, systems engineering, or mechanical engineering roles with exposure to cross-functional project management, preferably in the field of automotive
Proficiency in CAD tools (3D and 2D) and simulation methods (FEA, optical, mold flow) combined with experience in BOM management and CAPEX planning
Strong project management skills with a proven ability to coordinate multi-disciplinary teams and projects
Excellent communication and presentation skills tailored to diverse audiences
Adaptability and a customer-centric mindset in a fast-paced, innovative environment
Native-level Japanese speaker, with fluency in English (Mandarin is a plus but not required)
Willingness to travel for up to one month training in Finland when start your career at TactoTek
Flexibility to travel within Japan and Asia for client meetings, tech shows, and industry events
Annual travel to Finland

Nice to have:

Master’s degree
Experience in the automotive field
Mandarin language skills

What we offer:

Competitive compensation package
Flexible work environment
Remote-friendly culture
Opportunity to be part of a team redefining how electronics are designed and manufactured

Additional Information:

Job Posted:
December 12, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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