Customer Solutions Engineer Jobs

dbt Labs

Location:
United Kingdom

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We're looking to add a new team member to our growing Customer Solutions Engineering team in the United Kingdom. This team is made up of creative problem-solvers who thrive on helping others, take pride in setting clear expectations—and exceeding them—and know how to deliver an exceptional customer experience, even when the answer isn’t immediate. We work across multiple channels to support users of dbt Cloud, diving deep into technical issues while continuously building our expertise. If you love solving hard problems, communicating clearly, and learning something new every day, we’d love to meet you.

Job Responsibility:

Support customers through diverse channels: tickets, email, and video, managing a diverse range of issues from simple queries to intricate technical dilemmas
Build and deepen your technical expertise across all facets of dbt Cloud, ensuring you're always ready to assist with any challenge
Take ownership of customer challenges, from initial troubleshooting to resolution
Enhance our documentation, ensuring it’s both technically accurate and easily understood
Proactively seek out professional development opportunities, always aiming to bring more to our team and our users
Learn dbt Core and dbt Cloud and build technical expertise broadly across all areas of our product

Requirements:

Demonstrated expertise in coding languages, SQL, APIs, and understanding network requests
A deep understanding of ETL processes, data warehousing, and contemporary data stack concepts
Exceptional written and verbal communication skills
A genuine drive for solving problems and helping others
A strong technical foundation, especially within a SaaS support environment
Prior experience in roles that merge the technical with the client-facing, such as engineering support or customer success
Experience building documentation or technical how-to guides using a variety of media (text, images, video)
A creative attitude towards problem solving, and enjoy working directly with business stakeholders to help them get past roadblocks

Nice to have:

Hands-on experience with YAML or JSON structures
Proficiency with monitoring and analytics tools like Datadog or LogicMonitor
The ability to break down more complex technical concepts and communicate them to stakeholders verbally and in writing
Practical experience with dbt

What we offer:

Unlimited vacation time with a culture that actively encourages time off
Healthcare: A monthly allowance is included in your paycheck to support purchasing health coverage or other supplemental benefits — no reimbursement required
Generous paid parental leave
Flexible monthly stipends for: Health & wellness
Home office setup
Cellphone & internet
Learning and development
Office space
And more

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Customer Solutions Engineer