CrawlJobs Logo

Customer Solutions Engineer

lumapps.com Logo

LumApps

Location Icon

Location:
Poland; France , Kraków ▼

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

As a Customer Solutions Engineer, you are responsible for collaborating with customers to discover, design, and implement technical solutions that maximize the value of Beekeeper, with a strong focus on integrations. You are a key member of the Customer Solutions team, working throughout all customer phases to bring your deep technical expertise and product knowledge to ensure customers' success.

Job Responsibility:

  • Lead the discovery and development of technical solutions, with a focus on building and enhancing integrations that drive value for customers
  • Manage the technical rollout of customers during onboarding, with a strong focus on configuring and customizing integrations using Workato, our iPaaS platform
  • Design and implement complex integration solutions, connecting Beekeeper with various external systems (e.g., HR, payroll, LMS) through APIs and other synchronization methods (e.g., SFTP, REST, SOAP)
  • Install, configure, and support Marketplace apps, with an emphasis on apps that require complex integration capabilities
  • Collaborate with customers to gather technical requirements, and translate them into actionable integration solutions
  • Serve as a technical advisor throughout the customer journey, from pre-sales to post-sales, supporting customer success teams with integration needs and identifying opportunities for automation
  • Act as a liaison between customers, customer success, product, and engineering teams to provide feedback on product enhancements
  • Continuously seek opportunities for improving integration processes and optimizing the customer implementation experience
  • Contribute to technical knowledge-sharing by developing training materials on integration solutions and best practices for the customer success team

Requirements:

  • At least 2+ years of experience in technical development or sales engineering, with a focus on integrations in a software/SaaS environment
  • German fluency and/ or French fluency is a must
  • Proven experience with Workato (or a similar iPaaS platform) for developing integrations and automating workflows
  • Strong knowledge of integration technologies, including SSO (especially SAML 2.0), API development (REST, SOAP), and system synchronization (SFTP & batch workloads)
  • Experience in developing complex integrations using Python and related tools
  • Demonstrated ability to manage technical implementation projects, from scoping through delivery, including working in an agile (Kanban) environment
  • Excellent written and verbal customer communication skills, with the ability to explain technical concepts in a way that’s accessible to non-technical stakeholders
  • A proactive approach to problem-solving, with a focus on delivering high-quality technical solutions
  • A passion for learning, with a curiosity about new technologies and a strong results-driven mindset
  • A degree in Computer Science, Engineering, or a STEM-related field is preferred but not required
What we offer:
  • Hybrid work model – 2 days at the office, 3 days remote
  • RTT days – ~10 extra days off per year
  • Meal vouchers (SWILE) + free snacks & coffee
  • Yoga classes
  • Supportive parental leave and family moments
  • Health insurance (ALAN) – 60% covered + full life & disability cover
  • Afterworks, team celebrations & seasonal parties
  • Equipment of your choice
  • French & English lessons, professional development & access to Leeto CSE

Additional Information:

Job Posted:
January 26, 2026

Work Type:
Hybrid work
Icon
LumApps - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Solutions Engineer

Manager, Customer Solutions Engineering

Customer support is on the very front-lines of assisting our dbt Cloud customers...
Location
Location
Australia
Salary
Salary:
203000.00 - 246000.00 AUD / Year
getdbt.com Logo
dbt Labs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive experience in technical support or engineering, preferably with enterprise-level customers in a SaaS environment
  • A proven track record of building and leading high-performing technical support or engineering teams
  • Exceptional problem-solving skills, with a capacity to handle complex technical issues and provide effective solutions
  • Excellent communication and interpersonal skills, capable of navigating diverse cultural and regional nuances within a global team
  • Adeptness at project and program management, with a keen ability to organize, prioritize, and manage cross-functional projects
Job Responsibility
Job Responsibility
  • Lead and develop a team of Customer Solutions Engineers across the APJ regions, ensuring high-quality technical support for enterprise customers
  • Strategize and implement support processes to enhance support operations, facilitating smooth and efficient issue resolution
  • Foster a culture of continuous learning and professional growth within your team, ensuring they are equipped to support the evolving landscape of dbt Cloud and the modern data stack
  • Collaborate with cross-functional teams to enhance customer satisfaction, drive product adoption, and ensure a seamless customer experience
  • Monitor and analyze team performance, providing regular feedback and coaching to improve efficiency and effectiveness
  • Advocate for customers within the organization, ensuring their needs and feedback influence product development and innovation
  • Lead by example, offering hands-on support and guidance to both customers and team members, driving towards excellence in every interaction
What we offer
What we offer
  • Unlimited vacation
  • 401k w/3% guaranteed contribution
  • Excellent healthcare
  • Paid Parental Leave
  • Wellness stipend
  • Home office stipend
  • Fulltime
Read More
Arrow Right

Customer Solutions Engineer, Illumination

As a Customer Solutions Engineer, Illumination at TactoTek, you will play a key ...
Location
Location
United States , Detroit
Salary
Salary:
Not provided
tactotek.com Logo
TactoTek
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree in Optical Engineering, Electronics, Mechanical Engineering, or a related field
  • Native English, other languages are a plus
  • Minimum of 3 years (ideally 5 years) of experience in illumination or optical design in the automotive sector with exposure to cross-functional project management
  • Hands-on experience with optical simulation tools (Speos, LightTools, etc.)
  • Good understanding of optical theory and its practical applications
  • Basic understanding of plastic injection molding and elementary tool design
  • Basic knowledge of FMVSS and ECE lighting regulatory requirements
  • Logical and facts & data-based analysis skills, familiar with DFMEA, PFMEA, Feasibility study processes, particularly for plastic and film-based technologies
  • Excellent communication and presentation skills, with a strong ability to build trust and credibility with customers
  • Adaptability and a customer-centric mindset in a fast-paced, innovative environment
Job Responsibility
Job Responsibility
  • Serve as the primary technical liaison to customer R&D, design, and manufacturing teams—advising on how IMSE® can be adapted to meet specific application goals
  • Concept, simulate, and develop integrated lighting solutions using IMSE® technology, ensuring optical performance, homogeneity, and manufacturability
  • Conduct or support optical simulations (e.g., Speos or LightTools) to validate concepts and provide technical insight during design discussions
  • Lead or contribute to prototype development, evaluating feasibility from both a technical and production standpoint
  • Collaborate closely with internal experts in optics, electronics, mechanics, and manufacturing to deliver high-quality outcomes
  • Support customer workshops, technical reviews, and pre-sales engagements by translating customer requirements into actionable engineering tasks
What we offer
What we offer
  • We are a fast-growing, modern company at the forefront of IMSE® technology
  • You'll collaborate with world-leading IMSE experts and globally recognized brands, driving innovation in next-generation electronics
  • At TactoTek, employees are empowered to take responsibility for their work, contribute proactively, and actively shape the evolution of their role over time
  • Work-life balance comes naturally—our flexible work environment and remote-friendly culture have been part of our DNA long before it became the norm
  • We offer a competitive compensation package, and the opportunity to be part of a team redefining how electronics are designed and manufactured
Read More
Arrow Right

Customer Solutions Engineer, Illumination

As a Customer Solutions Engineer, Illumination at TactoTek, you will play a key ...
Location
Location
China , Shanghai
Salary
Salary:
Not provided
tactotek.com Logo
TactoTek
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree in Optical Engineering, Electronics, Mechanical Engineering, or a related field
  • Native Chinese
  • English is the major working language
  • Experience in illumination or optical design in the automotive sector with exposure to cross-functional project management
  • Hands-on experience with optical simulation tools (Speos, LightTools, etc.)
  • Good understanding of optical theory and its practical applications
  • Logical and facts & data-based analysis skills, familiar with DFMEA, PFMEA, Feasibility study processes, particularly for plastic and film-based technologies
  • Excellent communication and presentation skills, with a strong ability to build trust and credibility with customers
  • Adaptability and a customer-centric mindset in a fast-paced, innovative environment
  • Ability to work independently while being a strong team player as well
Job Responsibility
Job Responsibility
  • Serve as the primary technical liaison to customer R&D, design, and manufacturing teams—advising on how IMSE® can be adapted to meet specific application goals
  • Concept, simulate, and develop integrated lighting solutions using IMSE® technology, ensuring optical performance, homogeneity, and manufacturability
  • Conduct or support optical simulations (e.g., Speos or LightTools) to validate concepts and provide technical insight during design discussions
  • Lead or contribute to prototype development, evaluating feasibility from both a technical and production standpoint
  • Collaborate closely with internal experts in optics, electronics, mechanics, and manufacturing to deliver high-quality outcomes
  • Support customer workshops, technical reviews, and pre-sales engagements by translating customer requirements into actionable engineering tasks
What we offer
What we offer
  • We are a fast-growing, modern company at the forefront of IMSE® technology
  • You'll collaborate with world-leading IMSE experts and globally recognized brands, driving innovation in next-generation electronics
  • At TactoTek, employees are empowered to take responsibility for their work, contribute proactively, and actively shape the evolution of their role over time
  • Work-life balance comes naturally—our flexible work environment and remote-friendly culture have been part of our DNA long before it became the norm
  • We offer a competitive compensation package, and the opportunity to be part of a team redefining how electronics are designed and manufactured
Read More
Arrow Right

Customer Solutions Engineer

As the Customer Solutions Engineer / Manager at TactoTek you will serve as the s...
Location
Location
Japan , Shibuya, Tokyo
Salary
Salary:
Not provided
tactotek.com Logo
TactoTek
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Mechanical Engineering or a related field (Master’s degree is a plus but not required)
  • 5-10 years’ experience in product design, systems engineering, or mechanical engineering roles with exposure to cross-functional project management, preferably in the field of automotive
  • Proficiency in CAD tools (3D and 2D) and simulation methods (FEA, optical, mold flow) combined with experience in BOM management and CAPEX planning
  • Strong project management skills with a proven ability to coordinate multi-disciplinary teams and projects
  • Excellent communication and presentation skills tailored to diverse audiences
  • Adaptability and a customer-centric mindset in a fast-paced, innovative environment
  • Native-level Japanese speaker, with fluency in English (Mandarin is a plus but not required)
  • Willingness to travel for up to one month training in Finland when start your career at TactoTek
  • Flexibility to travel within Japan and Asia for client meetings, tech shows, and industry events
  • Annual travel to Finland
Job Responsibility
Job Responsibility
  • Serve as the primary technical liaison for customers, guiding customers through the IMSE development process and projects from initial ideation to prototype development and beyond
  • Lead prototyping efforts and coordinate cross-functional project execution to ensure that designs are manufacturable, scalable, and meet customer needs
  • Oversee the management of the Bill of Materials (BOM) to align with project cost, material, and manufacturing requirements
  • Maintain robust relationships with customers through regular, clear communication and proactive project updates
  • Provide technical sales support, including product demonstrations, presentations, and feasibility discussions
  • Stay informed on industry trends in automotive, aerospace, consumer products, and other key sectors to deliver innovative, market-aligned solutions
  • Collaborate with internal teams (technology and product development, sales, field application engineering) to ensure smooth project execution and high customer satisfaction
  • Present integrated technical and project management insights to a variety of stakeholders, from technical teams to senior management
  • Develop an in-depth understanding of IMSE technology and contribute to continuous product improvement by incorporating customer feedback and identifying opportunities for technological innovation
What we offer
What we offer
  • Competitive compensation package
  • Flexible work environment
  • Remote-friendly culture
  • Opportunity to be part of a team redefining how electronics are designed and manufactured
  • Fulltime
Read More
Arrow Right

Customer Solutions Engineer

We're looking to add a new team member to our growing Customer Solutions Enginee...
Location
Location
Philippines
Salary
Salary:
1145000.00 - 1380000.00 PHP / Year
getdbt.com Logo
dbt Labs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years in technical consulting, advanced support, or software development within a SaaS environment
  • Strong SQL troubleshooting and comfort with templating languages such as Jinja or Liquid
  • Experience with YAML and JSON configuration and interpreting network requests
  • Hands-on experience with REST APIs and token-based authentication
  • Demonstrated ability to produce precise, reproducible escalations with clear actual vs. expected outcomes
  • Excellent written and verbal communication for clear customer updates and crisp internal handoffs
  • Customer mindset with the discipline to clarify goals and constraints before proposing solutions
Job Responsibility
Job Responsibility
  • Support customers through diverse channels: tickets, email, and video, managing a diverse range of issues from simple queries to intricate technical dilemmas
  • Build and deepen your technical expertise across dbt products, with a focus on dbt Cloud and new capabilities such as Fusion
  • Support customers through tickets, email, and video, managing issues from quick questions to complex technical challenges while upholding Support SLAs
  • Own customer issues end to end: troubleshoot, reproduce, and deliver fixes or high‑quality, reproducible escalations with clear impact statements
  • Clarify customer goals and context before proposing solutions to ensure accurate, durable outcomes
  • Contribute documentation and enablement that are technically accurate, easy to understand, and scalable
  • Actively coach and mentor teammates, raising the bar for technical quality and customer experience
  • Develop advanced knowledge in areas like platform architecture, administration, and integrations relevant to dbt products
  • Pursue professional growth with a clear development plan and manager support
What we offer
What we offer
  • Flexible paid time off with a culture that actively encourages rest, recharging, and work-life balance
  • Healthcare: Comprehensive medical, dental, and vision coverage for you and your eligible dependents
  • Life & Disability Protection: Coverage aligned with local employment standards
  • Sick leave: Generous policy in line with local requirements, with additional flexibility for extended needs
  • Paid caregiver and medical leave to support your personal or family health needs
  • Retirement contributions: Participation in the Philippines' Social Security System (SSS), with employer and employee contributions
  • Observed national holidays, with additional flexibility in time off planning
  • Flexible monthly stipends for: Health & wellness
  • Cellphone & internet
  • Home office setup
  • Fulltime
Read More
Arrow Right

Principal Engineer - Advanced Customer Engineering

Senior level Advanced Customer Engineering (ACE) engineer working with largest a...
Location
Location
United States
Salary
Salary:
119500.00 - 275000.00 USD / Year
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
  • Typically 10+ years' experience
  • Deep understanding of enterprise networking
  • Modern enterprise network design, implementation and troubleshooting including DNS, DHCP, spanning tree, network access control technologies
  • WAN/Data Center Design including IGRP and EGRP Routing Protocols
  • 802.11 wireless solutions including design, implementation and troubleshooting
  • Security solutions including IPSec, SSL/TLS, Public Key Infrastructure
  • Excellent analytical and problem-solving skills
  • Strong history of troubleshooting with customers
  • Excellent written and verbal communication skills
Job Responsibility
Job Responsibility
  • Working with Critical Account Program customers acting as senior technical resource
  • Working with premium services customers for onboarding and ongoing care
  • Identifying suboptimal designs and/or misconfigurations and consulting on plans to correct
  • Working with engineering escalations team and customers to identify and troubleshoot bugs
  • Build strong customer relationships and become trusted advisor
  • Build strong relationships across wider internal organization
  • Approximately 25-50% travel
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion
  • Comprehensive benefits suite supporting physical, financial and emotional wellbeing
  • Fulltime
Read More
Arrow Right

Principal Engineer - Advanced Customer Engineering

Senior level Advanced Customer Engineering (ACE) engineer working with largest a...
Location
Location
United States
Salary
Salary:
119500.00 - 275000.00 USD / Year
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
  • Typically 10+ years' experience
  • Deep understanding of enterprise networking including DNS, DHCP, spanning tree, network access control technologies, 802.1X, IGRP routing protocols, remote access technologies
  • WAN/Data Center Design including IGRP and EGRP Routing Protocols, Spine/Leaf topologies and virtualization technologies
  • 802.11 wireless solutions including design, implementation and troubleshooting
  • Security solutions including IPSec, SSL/TLS, Public Key Infrastructure/Certificates, 802.1X, radius and LDAP directories
  • Excellent analytical and problem-solving skills
  • Strong history of troubleshooting with customers
  • Excellent written and verbal communication skills in English
  • Willingness to work as part of larger team
Job Responsibility
Job Responsibility
  • Working with Critical Account Program customers as senior technical resource
  • Working with premium services customers for onboarding and ongoing support
  • Identifying suboptimal designs and/or misconfigurations and consulting on correction plans
  • Working with engineering escalations team and customers to identify and troubleshoot bugs
  • Building strong customer relationships and becoming trusted advisor
  • Building strong relationships across internal organization
  • Collaborative teamwork and knowledge sharing
  • Travel up to 50%
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive benefits suite supporting physical, financial and emotional wellbeing
  • Fulltime
Read More
Arrow Right

Principal Solutions Engineer

Intercom is looking for an exceptional Principal Solutions Engineer to join our ...
Location
Location
United States , San Francisco
Salary
Salary:
258306.00 - 300194.00 USD / Year
intercom.com Logo
Intercom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 10 years of experience in a technical pre-sales role, managing C-Level technical and business relationships
  • Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations
  • Ability to solve problems independently while thriving in collaborative team environments
  • Understanding and curiosity to deepen your understanding of AI-driven automation, LLMs, and customer support technologies
  • Proven time management skills in a dynamic team environment
  • Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle
  • Leverage your skills in translating complex business challenges into tailored Intercom solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact
  • Experience working closely with product and engineering teams to communicate customer feedback and influence product direction
  • Familiarity with managing POCs, RFPs, and addressing complex architectural and security questions
  • Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity
Job Responsibility
Job Responsibility
  • Lead technical discovery to identify and address our customers’ needs
  • Deliver an exceptional pre-sales experience by articulating Intercom's value through your technical expertise
  • Conduct impactful, value-based solution reviews and in-depth technical sessions as the customer evaluates our product
  • Design and lead tailored Proof of Concepts (POCs) that have clear success criteria and showcase Intercom's capabilities
  • Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues
  • Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning
  • Build trust with customers by approaching challenges with empathy and curiosity
  • Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Intercom
  • Commit to customer success, ensuring lasting value and proactively addressing challenges
What we offer
What we offer
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!
  • All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs)
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy