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Customer Solutions Coordinator

https://www.randstad.com Logo

Randstad

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Location:
Australia , Brisbane

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Category:
-

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Contract Type:
Not provided

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Salary:

65000.00 - 70000.00 AUD / Year
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Job Description:

A specialist manufacturer renowned for providing high-quality solutions to the irrigation and mining sectors across Australia and New Zealand. Now part of a global infrastructure network, they combine a rich 50-year history with international innovation to solve complex water and energy challenges. Currently seeking a Customer Solutions Officer to join their collaborative and high-energy team in North Brisbane. The opportunity: You will act as the vital link between customers and internal sales, drafting, and production teams. Your goal is to ensure every order, quotation, and technical inquiry is handled with precision to deliver a seamless experience.

Job Responsibility:

  • Act as the primary point of contact, managing high-volume inquiries via phone and a busy service inbox
  • Raise product pricing and provide timely quotations in collaboration with the Business Development and General Management teams
  • Coordinate with Production Team Leaders to ensure full supply of orders and manage back-order timelines effectively
  • Handle accurate order entry and maintain detailed records within ERP system
  • Investigate complaints and troubleshoot complex manufacturing processes to find the best outcomes for the client

Requirements:

  • 2–3 years in a customer-facing role within manufacturing, trade, mining, or civil industries
  • Proficiency in Microsoft Office and experience navigating ERP/CRM systems
What we offer:
  • Onsite Parking
  • Family-friendly hours
  • Industry-leading paid parental leave (26 weeks for primary carers)
  • Comprehensive health and well-being programs
  • Annual pay reviews, service awards, and long-term career development opportunities locally and globally

Additional Information:

Job Posted:
April 28, 2026

Expiration:
May 07, 2026

Work Type:
On-site work
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