CrawlJobs Logo

Customer Solutions Coordinator

hunterdouglas.com Logo

Hunter Douglas

Location Icon

Location:
Australia , Rydalmere

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally. We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What’s yours?

Job Responsibility:

  • Act as a key point of contact for customers regarding order status, lead times, special requirements, and technical enquiries, providing timely and professional responses and escalating issues where required
  • Support Customer Service with complex order-related and technical product enquiries to ensure a high-quality customer experience
  • Liaise daily with Planning, Operations, and Production teams to align customer expectations with manufacturing capacity and priorities
  • Track and manage customer priorities and lead time commitments, ensuring urgent matters and key delivery milestones are clearly communicated and actioned
  • Identify risks to delivery (materials, capacity, technical constraints) and help drive practical, timely solutions
  • Coordinate special customer projects, non-standard requests, and proof-of-concept developments, including preparing clear technical briefs and feasibility assessments
  • Support trial builds, testing, troubleshooting, root cause analysis, and continuous improvement by documenting recurring issues and recommended actions
  • Maintain clear communication, records, and updates across all stakeholders
  • All other duties as assigned

Requirements:

  • Proven experience in a customer liaison, technical support, or coordination role within a manufacturing or supply chain environment
  • Strong customer-facing communication skills (written and verbal)
  • High attention to detail with the ability to manage multiple priorities and deadlines
  • Strong planning, coordination, and stakeholder management skills
  • A technical mindset with the ability to understand product functionality and manufacturing constraints
  • Strong problem-solving skills and a calm, solutions-focused approach

Nice to have:

  • Experience working with ERP/MRP systems, production schedules, or planning teams (desirable)
  • Exposure to made-to-order or engineered products (advantage)
What we offer:
  • Signature career development opportunities to help you grow professionally
  • Enjoy a generous employee discount on our products
  • Be part of an amazing culture with strong collaboration across teams

Additional Information:

Job Posted:
February 16, 2026

Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Solutions Coordinator

Site Solutions Coordinator

The Customer Solutions team forms the vital first connection with our customers,...
Location
Location
United Kingdom , Newcastle upon Tyne
Salary
Salary:
Not provided
nixonhire.co.uk Logo
Nixon Hire
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in a sales or customer service role (hire, construction, or service-based industries preferred)
  • Strong interpersonal skills and ability to build rapport quickly
  • Sales-minded, proactive, and commercially aware
  • Organised with excellent attention to detail and system accuracy
  • Resilient and adaptable in a high-volume, fast-paced environment
  • Confident using CRM and order processing systems
Job Responsibility
Job Responsibility
  • First point of contact for all site-based customer enquiries
  • Managing incoming calls, emails, and digital enquiries
  • Offering expert guidance on suitable products and services
  • Accurately processing hires, off-hires, and amendments
  • Identifying opportunities to add value to each order
  • Helping build strong, lasting relationships with regular site contacts
  • Monitoring customer satisfaction
  • Escalating service challenges early
  • Ensuring all transactions are completed to the highest standard
What we offer
What we offer
  • Attractive Bonus Scheme
  • 25 Days Annual Leave plus Bank Holidays (Increasing with length of service)
  • Enhanced Company Pension Scheme
  • Life Assurance Scheme
  • Colleague Benefits
  • Employee Assistance Program
  • High Street Discount Vouchers
  • Discounted Gym Membership
  • Health & Wellbeing Discount Vouchers
  • Cycle to Work & Home & Tech Scheme Benefits
  • Fulltime
Read More
Arrow Right

Workplace Solutions Coordinator

Are you someone who’s proactive, a great team player and do you have a good eye ...
Location
Location
United Kingdom , London
Salary
Salary:
29118.00 GBP / Year
abri.co.uk Logo
Abri
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proactive
  • Great team player
  • Good eye for detail
  • Proven customer service abilities
  • Positive, proactive nature
  • Previous experience in a similar role advantageous
  • Confidence and assertiveness
  • Excellent people skills
  • Enthusiasm
  • Can-do attitude
Job Responsibility
Job Responsibility
  • Support our workplaces in our London office
  • Ensure colleagues have a great place to work
  • Keep the environment and aesthetics of our corporate buildings to a high standard
  • Ensure we're meeting regulatory and legal standards in terms of compliance and building safety
  • Engage with our colleagues, providing a great service
  • Manage difficult conversations
  • Resolve any issues relating to the working environment
  • Build relationships with suppliers and contractors
  • Take responsibility for managing some of the contracts
  • Continuously look to make sure our colleague journeys are great
What we offer
What we offer
  • 28 days holiday + the opportunity to buy and sell holiday
  • Generous pension scheme with contributions up to 10%
  • Money off tons of high street and online retailers
  • Life assurance of 5x your annual salary
  • Generous parental and family leave
  • Health and wellbeing packages
  • Electric car scheme
  • Personal development opportunities
  • Colleague recognition scheme
  • Flexible working
  • Fulltime
Read More
Arrow Right

Customer Service Coordinator

Are you passionate about providing exceptional customer service? Do you thrive i...
Location
Location
United Kingdom , Burgess Hill
Salary
Salary:
13.00 - 13.75 GBP / Hour
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong communication and interpersonal skills
  • Attention to detail and the ability to process orders accurately
  • A proactive approach to problem-solving and client engagement
  • Experience in customer service administration
  • A team player mentality with the ability to collaborate effectively across departments
  • Proficiency in using customer service software and tools
Job Responsibility
Job Responsibility
  • Responding to Enquiries: Quickly and professionally address customer inquiries, providing accurate information and solutions
  • Order Processing: Handle customer orders with precision, following company procedures to ensure accuracy and efficiency
  • Client Communication: Maintain regular contact with clients, offering updates and support throughout their journey with us
  • Internal Coordination: Work closely with internal teams to align production schedules with customer expectations, ensuring smooth operations
  • Post-Delivery Follow-Up: Gather feedback after deliveries to ensure our clients are satisfied and ready to share their positive experiences
  • Record Keeping: Keep detailed records of all client interactions to maintain high service standards and facilitate future communication
  • Online Support: Assist with online order handling and general service queries, enhancing the overall customer experience
What we offer
What we offer
  • Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after
  • Eye care vouchers and money towards glasses should you require them for VDU purposes
  • We can search for permanent work whilst you're in assignments and offer expert interview support and advice
  • Weekly pay
  • Pension scheme option (with employer contributions)
  • 28 days paid annual leave (Based on a weekly accrual)
  • Fulltime
Read More
Arrow Right

Customer Service Coordinator

Temporary Customer Service Coordinator role with immediate start in Basingstoke....
Location
Location
United Kingdom , Basingstoke
Salary
Salary:
13.00 GBP / Hour
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong communication and interpersonal skills
  • Attention to detail and the ability to process orders accurately
  • A proactive approach to problem-solving and client engagement
  • Experience in customer service administration
  • A team player mentality with the ability to collaborate effectively across departments
  • Proficiency in using customer service software and tools
Job Responsibility
Job Responsibility
  • Responding to Enquiries: Quickly and professionally address customer inquiries, providing accurate information and solutions
  • Order Processing: Handle customer orders with precision, following company procedures to ensure accuracy and efficiency
  • Client Communication: Maintain regular contact with clients, offering updates and support throughout their journey with us
  • Internal Coordination: Work closely with internal teams to align production schedules with customer expectations, ensuring smooth operations
  • Post-Delivery Follow-Up: Gather feedback after deliveries to ensure our clients are satisfied and ready to share their positive experiences
  • Record Keeping: Keep detailed records of all client interactions to maintain high service standards and facilitate future communication
  • Online Support: Assist with online order handling and general service queries, enhancing the overall customer experience
What we offer
What we offer
  • Eye care vouchers and money towards glasses should you require them for VDU purposes
  • We can search for permanent work whilst you're in assignments and offer expert interview support and advice
  • Weekly pay
  • Pension scheme option (with employer contributions)
  • 28 days paid annual leave (Based on a weekly accrual)
  • Fulltime
Read More
Arrow Right

Customer Service Coordinator

Are you passionate about providing exceptional customer service? Do you thrive i...
Location
Location
United Kingdom , Burgess Hill
Salary
Salary:
24000.00 - 25000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong communication and interpersonal skills
  • Attention to detail and the ability to process orders accurately
  • A proactive approach to problem-solving and client engagement
  • Experience in customer service administration
  • A team player mentality with the ability to collaborate effectively across departments
  • Proficiency in using customer service software and tools
  • Car driver ideally required
Job Responsibility
Job Responsibility
  • Responding to Enquiries: Quickly and professionally address customer inquiries, providing accurate information and solutions
  • Order Processing: Handle customer orders with precision, following company procedures to ensure accuracy and efficiency
  • Client Communication: Maintain regular contact with clients, offering updates and support throughout their journey with us
  • Internal Coordination: Work closely with internal teams to align production schedules with customer expectations, ensuring smooth operations
  • Post-Delivery Follow-Up: Gather feedback after deliveries to ensure our clients are satisfied and ready to share their positive experiences
  • Record Keeping: Keep detailed records of all client interactions to maintain high service standards and facilitate future communication
  • Online Support: Assist with online order handling and general service queries, enhancing the overall customer experience
What we offer
What we offer
  • Eye care vouchers and money towards glasses should you require them for VDU purposes
  • We can search for permanent work whilst you're in assignments and offer expert interview support and advice
  • Weekly pay
  • Pension scheme option (with employer contributions)
  • 28 days paid annual leave (Based on a weekly accrual)
  • Fulltime
Read More
Arrow Right

Customer Care Coordinator

Customer Care Coordinator role focused on delivering exceptional customer servic...
Location
Location
United Kingdom , Witham
Salary
Salary:
25000.00 - 30000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent communication skills, both verbal and written
  • A warm, friendly demeanor that puts customers at ease
  • Strong problem-solving abilities and a proactive approach
  • The ability to multitask and prioritize effectively in a fast-paced environment
  • Previous experience in customer service or a related field is a plus
  • A genuine enthusiasm for helping others
Job Responsibility
Job Responsibility
  • Responding promptly to customer queries via phone, email, and chat
  • Scheduling the relevant contractor based of details provided by the customer
  • Resolving customer complaints with a positive attitude and swift solutions
  • Collaborating with various teams to enhance the overall customer experience
  • Maintaining detailed records of customer interactions and feedback
  • Participating in team meetings and training sessions to continuously improve their service
What we offer
What we offer
  • Opportunities for professional development and career advancement
  • A competitive salary and benefits package
  • Fun team-building events and activities to foster connections
  • A chance to make a real impact on our customers' lives
  • A supportive and inclusive work environment where your voice matters
  • Fulltime
Read More
Arrow Right

Customer Assistance Coordinator

As a Customer Assistance Co-Ordinator within our Medical department, you'll be o...
Location
Location
United Kingdom , Croydon
Salary
Salary:
27013.60 GBP / Year
https://www.allianz.com Logo
Allianz
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong communication and empathy skills
  • Calm and professional approach in high-pressure situations
  • Organised, detail-oriented, and able to multitask effectively
  • Proactive mindset with a focus on delivering excellent customer outcomes
  • Able to work a variety of shifts including weekends and nights
  • Comfortable working independently in a hybrid environment
Job Responsibility
Job Responsibility
  • Handle inbound and outbound calls in a friendly, helpful, and professional manner
  • Deliver proactive and timely solutions for customers in medical situations
  • Manage all aspects of assistance cases to ensure high-quality service delivery
  • Complete middle office tasks efficiently and in order of priority
  • Maintain clear, effective communication with both customers and internal teams
  • Stay up to date on product knowledge and contribute to regular team discussions
  • Actively engage in training, coaching sessions, and team meetings
  • Follow all processes and procedures, including complaint handling and FCA guidelines
What we offer
What we offer
  • Pension Scheme – 4% employer & 4% employee contributions (+2.5% matching after 1 year)
  • Private Medical Cover
  • Life Assurance – 4x your annual salary
  • Flu Vaccinations & Eye Care Vouchers
  • Free Roadside Assistance – after 6 months
  • Discounted Travel Insurance
  • Season Ticket Loan – interest-free after probation
  • 3 Paid Volunteering Days Per Year
  • Discounts on Allianz products and partner retailers
  • Comprehensive Employee Assistance Programme – 24/7 support
  • Fulltime
Read More
Arrow Right

Customer Service Coordinator

Allianz Partners Thailand is seeking a Customer Service Coordinator to join our ...
Location
Location
Thailand , Bangkok
Salary
Salary:
Not provided
https://www.allianz.com Logo
Allianz
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong communication skills in Thai (spoken and written) and good proficiency in English
  • Exceptional customer service skills with the ability to manage inquiries, concerns, and provide timely resolutions
  • Previous experience in call centers, customer service, or supervisory roles, particularly within the automotive industry, is a plus
  • Ability to remain composed and professional under pressure, especially in busy or challenging situations
  • New graduated are welcome
Job Responsibility
Job Responsibility
  • Provide comprehensive product and service information to customers in the automotive industry, addressing their inquiries and resolving issues efficiently
  • Engage potential customers by answering questions, offering advice, and suggesting additional relevant automotive products and services
  • Open and maintain customer accounts, ensuring accurate records and up-to-date information
  • Resolve customer complaints by identifying issues, providing effective solutions, and following up to ensure satisfaction
  • Maintain the highest level of service, professionalism, and product knowledge in all customer interactions
What we offer
What we offer
  • Large variety of courses and targeted development programs
  • International mobility and career progression are encouraged
  • Work Well programs for health and wellbeing
  • Flexibility in planning and arranging for a better work-life balance
  • Fulltime
Read More
Arrow Right