Customer Solutions Center Lobby Coordinator Job at STERIS (Mentor)

Job Description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. As a Customer Solutions Center Lobby Coordinator, you will welcome all Customers, visitors, and contractors in a professional and courteous manner. Ensure that all Customers, visitors and contractors are treated in accordance with all our policies and procedures, pursuant to their intended visit to STERIS. Provide administrative and coordinator support for Global Facilities and Real Estate and Customer Solutions Center (CSC) employees as required. Provide administrative technical security functions for various designated tasks including Global Records Retention, Facilities Maintenance coordination and technical department information sharing.

Job Responsibility

Greet and register visitors (utilizing our visitor management system) and advise appropriate employee of Customers, visitors and contractor’s arrival
Provide safety awareness briefing to incoming Customers, visitors and contractors through the safety video, evacuation procedures and briefing materials
Brief Customers and visitors regarding the corporation’s Visitor and Contractor Policies, Facility and Safety awareness
Assist with onboarding acitivites at the Mentor Campus, including badge creation in System Galaxy, access control setup, and seating management workflows in Eptura
Complete purchase requisitions in Oracle iProcurement for Mentor Facilities expenses and support additional projects managed by the Global Facilities and Real Estate Team
Ensure the entire lobby area is always organized, neat and efficient
Train new lobby relief employees as required on appropriate lobby activities and procedures
Provide administrative and coordinator assistance to Global Facilities and Real Estate, and Customer Solutions Center employees. This would include proficiency with Microsoft Office Word, PowerPoint, Excel, applications
Assist with utility service management, including service coordination, addressing disruptions and maintaining accurate documentation across all sites
Support and coordinate the Evacuation Accountability Documentation
Assist with publishing and management of Global Facilities and Real Estate data and content creation for documentation and storage on share drives and internal STERIS Global Facilities and Real Estate intranet site
Support and coordinate data and information with shared management duties for Global Records Retention under Global Facilities and Real Estate
Create training material and videos to support the global training of employees, ensuring theyprovide the required data for Global Records Retention
Manage and coordinate maintenance work order system via use of self or department developed and managed web tools
Assist with support of other US locations with employee and vendor identification and badge requests
Support Security Officer as may be required when reviewing security system alarms and data for review
Support Corporate functions and events, coordinate through Lobby and Facilities Services
Support as needed, visitor coordination tasks for the Customer Solutions Center
Work closely with IT and other vendors to ensure the lobby video screen display changes are maintained and in proper working condition at all times
Provides assistance to CSC Customers and CSC employees with questions and issues and provides administrative support
Provides backup support for switchboard operation
Provides support as may be needed by mail center
Performs other various coordination duties as assigned by manager
Management of the monthly relief personnel calendar
Assist, Coordinate, or Manage special projects under Global Facilities and Real Estate
Assist with coordination of corporate Contact Phone List for all of the Mentor facilities and multiple other locations
Order office supplies required for the lobby

Requirements

High school diploma or GED is required
3+ years of customer service experience is required
Excellent written and verbal communication skills
Excellent problem solving skills and judgment
A self starter and ability to managing numerous tasks at the same time independently
Strong organization and planning skills as well as attention to detail
Ability to adapt quickly to changing schedules, needs and requirements of CSC Customers, guests, and contractors
Demonstrates a professional and positive approach in all interactions (Customers, employees, vendors suppliers)
Understands, enjoys and is comfortable and confident working with various types of technology – including Microsoft Integration, IT Platforms and security equipment
Strong skills in Microsoft Excel, Word and PowerPoint

What we offer

Market Competitive Pay
Extensive Paid Time Off and (9) added Holidays
Excellent Healthcare, Dental, and Vision benefits
Long/Short Term Disability Coverage
401(k) with a company match
Maternity & Parental Leave
Additional add-on benefits/discounts for programs such as Pet Insurance
Tuition Reimbursement and continued education programs
Excellent opportunities for advancement in a stable long-term career

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Customer Solutions Center Lobby Coordinator

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