Customer Solutions Advisor

Customer Solutions Advisors are the frontline of the Cambridge Spark learner experience. This is a high-contact, call-led role focused on guiding learners from initial enquiry through programme selection, eligibility checks, employer approval and onboarding all within fixed cohort deadlines. You’ll spend most of your day on calls, emails and CRM activity, managing multiple learner journeys at once. You’ll work closely with Sales, Admissions, Operations and Delivery to ensure learners are enrolled on the right programme, at the right time and in line with funding and compliance requirements. This role suits someone who is organised, adaptable and motivated by delivering an excellent customer experience while solving complex, time-sensitive queries.