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Customer Solution Specialist

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Robert Half

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Location:
United States , Cresco, PA

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Customer Solution Specialist provides customers with a hassle-free experience related to orders, inquiries, complaints, and other requests. The Customer Solution Specialist builds and maintains relationships with customers that strengthens our partnership with them. The Customer Solution Specialist helps drive team goals by meeting individual metrics, while actively supporting continuous improvement efforts.

Job Responsibility:

  • Provides customers with a hassle-free experience related to orders, inquiries, complaints, and other requests
  • Builds and maintains relationships with customers that strengthens our partnership with them
  • Helps drive team goals by meeting individual metrics, while actively supporting continuous improvement efforts
  • Entering orders, answering phones, responding to emails timely, requests for quotes, material return authorizations, issuing credits, expediting orders, and providing product information

Requirements:

  • Handle all customer needs in a timely and detail oriented manner
  • Enter all orders accurately and timely to achieve team goals
  • Document customer interactions accurately and completely in CRM
  • Build and maintain strong relationships with distributors
  • Adhere to department work instructions and processes
  • Maintain product and detail oriented knowledge by attending trainings and by reviewing relevant materials
  • All applicants applying for U.S. job openings must be legally authorized to work in the United States
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • free online training

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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