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The Customer Solution Specialist provides customers with a hassle-free experience related to orders, inquiries, complaints, and other requests. The Customer Solution Specialist builds and maintains relationships with customers that strengthens our partnership with them. The Customer Solution Specialist helps drive team goals by meeting individual metrics, while actively supporting continuous improvement efforts.
Job Responsibility:
Provides customers with a hassle-free experience related to orders, inquiries, complaints, and other requests
Builds and maintains relationships with customers that strengthens our partnership with them
Helps drive team goals by meeting individual metrics, while actively supporting continuous improvement efforts
Entering orders, answering phones, responding to emails timely, requests for quotes, material return authorizations, issuing credits, expediting orders, and providing product information
Requirements:
Handle all customer needs in a timely and detail oriented manner
Enter all orders accurately and timely to achieve team goals
Document customer interactions accurately and completely in CRM
Build and maintain strong relationships with distributors
Adhere to department work instructions and processes
Maintain product and detail oriented knowledge by attending trainings and by reviewing relevant materials
All applicants applying for U.S. job openings must be legally authorized to work in the United States