Customer Solution Expert Job at BD (Milan)

Solution Expert

Our Implementation team plays a key role in onboarding seamlessly new customers:...

Location

France , Paris

Salary:

Not provided

360Learning

Expiration Date

Until further notice

Requirements

3 years of professional consulting experience, preferably in a customer facing role (Level 2 or 3 support agents, Technical consultant, Technical Account Manager)
Previous deployment experience of SaaS products, ideally HR related
Project management skills
Good understanding and experience working with APIs, SSO configuration & troubleshooting
Solution-oriented, client-first mindset
Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders
Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations
Fluent French and B2 level or equivalent English
Enthusiasm for our culture

Job Responsibility

Onboard new customers seamlessly
Work cross-department (Sales, Product and Customer Success) to understand and document client use cases and requirements
Translate requirements into set up and configuration of the 360Learning platform
Follow customers' portfolio along their contract to increase product adoption
Deliver solutions complementary to the Product
Facilitate new integrations (such as flat files and APIs) and third-party applications
Restructure the platform
Conduct solution audits
Provide advanced guidance to maximize the benefits of our product
Support clients on basic requests through ticketing

What we offer

Work From Home stipend
RTT
lunch vouchers
medical insurance
gym subscription
1 month parental leave for the second parent
Flexible hours
full remote work possible anywhere in France
Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity

Fulltime

Solution Expert

Our Implementation team plays a key role in onboarding seamlessly new customers:...

Location

Spain

Salary:

Not provided

360Learning

Expiration Date

Until further notice

Requirements

3 years of professional consulting experience, preferably in a customer facing role (Level 2 or 3 support agents, Technical consultant, Technical Account Manager)
Previous deployment experience of SaaS products, ideally HR related
Project management skills
Good understanding and experience working with APIs, SSO configuration & troubleshooting
Solution-oriented, client-first mindset
Ability to adapt to your audience
Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations
Fluent English (US/UK) / B2 level or equivalent (FR)
Enthusiasm for our working environment

Job Responsibility

Onboard new customers
Work cross-department (Sales, Product and Customer Success) to understand and document client use cases and requirements
Translate requirements into set up and configuration of the 360Learning platform
Follow customers' portfolio along their contract to increase product adoption
Deliver solutions complementary to the Product
Facilitate new integrations (flat files and APIs) and third-party applications
Restructure the platform
Conduct solution audits
Provide advanced guidance to maximize product benefits
Own portfolio of 10 enterprise clients & lead up to 30 active projects simultaneously

What we offer

Work From Home allowance
Social security
Health insurance
Unemployment insurance
Common contingency
Salary guarantee fund
Flexible hours
Total work from home possible anywhere in Spain
Diversity, Equity, and Inclusion ERGs (Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, Ethnic Diversity)

Fulltime

Customer Solution Design Specialist

As a Customer Solutions Design Specialist at BT, your primary role is to design ...

Location

United Kingdom , Birmingham

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

Able to design and/or assure solution involving multiple BT products plus 3rd party products in unfamiliar technologies
Experience with Design & Implementation of Cisco WAN / LAN
Experience with CCNP R&S, Wireless and Firewalls
Experience with leading commercial discussions across the business and resolve commercial problems across all stages of the customer journey

Job Responsibility

Leading design projects, review all components and deliver the overall design
Possess expert knowledge of overall design
Contribute to technical discussions, guiding others and improving design principles
Share design principles with senior levels, shaping future direction, potentially transitioning to a customer-facing role

What we offer

10% on target annual bonus
BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
X4 Salary Life Assurance
Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
25 days annual leave (not including bank holidays), increasing with service
Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate
Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
24/7 private virtual GP appointments for UK colleagues
2 weeks paid carer’s leave
World-class training and development opportunities

Fulltime

German-speaking B2B Customer Support Expert for Digital Campaigns

Step into the heart of Lisbon’s tech scene and support one of the world’s leadin...

Location

Portugal , Lisbon

Salary:

1100.00 EUR / Month

Blu Selection

Expiration Date

Until further notice

Requirements

Proven experience in paid campaign management
Degree in Marketing or a related field
Hands-on experience in Digital Marketing
Previous exposure to a contact centre environment or an advertising tech support program
Understanding of the basics of digital advertising and confidence navigating social media products
Strong customer service skills and a proactive, solution-oriented attitude
Comfortable working independently and collaboratively
Speak German at native level (C2) and English at B2+

Job Responsibility

Supporting B2B advertisers via email and chat, helping them gain the most value from the platform’s advertising tools
Managing end-to-end case handling, from initial investigation to final resolution
Troubleshooting technical, product, and operational issues with accuracy and ownership
Collaborating with internal Product, Engineering, and Operations teams to push cases forward when additional expertise is needed
Identifying recurring issues, gaps, or improvement opportunities that enhance the advertiser experience
Upholding high service quality by keeping users informed and driving satisfaction at each touch point
Educating advertisers on product features, best practices, and common issue types

What we offer

200 EUR complexity bonus, paid over 11 months
Meal vouchers at 7.63 EUR per working day
Relocation package including accommodation and assistance with essential admin (NIF, SSN)
Supportive team atmosphere with clear processes, quality standards, and opportunities to grow your expertise
Training on tools, product features, and advertising workflows

Fulltime

Customer Solutions Strategy & Commercial Lead

About Contilio: Contilio 3D AI is a fast-growing, AI-first SaaS scaleup based in...

Location

United Kingdom , London

Salary:

Not provided

Contilio

Expiration Date

Until further notice

Requirements

9 years’ experience in commercial/Strategy, SaaS, and Contech/Proptech roles, ideally with exposure to both enterprise sales and customer success/delivery
Strong consulting toolkit: expert in structured problem solving, structured presentations, ROI models and business cases for different buyer groups, from engineers to senior executives
Solid technical credibility: deep understanding of construction management processes, enterprise SaaS, and data workflows, plus proficiency in HubSpot, PowerPoint and Excel
Excellent communication and stakeholder management skills, with a proven track record of influencing and presenting to senior executives
Strong commercial acumen (comfortable with contracts, financial models, proposals and account strategy), and project management skills (able to deliver complex plans with agility and autonomy)
You thrive in fast-paced, hands-on and evolving enviroments

Job Responsibility

Sales and Business Development Support: Create and present high-quality decks, account win plans, proposals, contracts and other materials
Joint sales calls, lead product demos, and answer product, technical & commercial questions
Proactively generate leads, represent Contilio at events and meetings, and execute account-based marketing initiatives
Customer Delivery & Success Ownership: Develop delivery plans for enterprise customers, and lead execution ensuring fast onboarding, measurable outcomes, and long-term adoption
Ensure adoption across different user groups by aligning business processes with product capabilities, and developing training, workflows and and execution playbooks
Identify and resolve issues, collect feedback, and triage new feature requests
Continuously demonstrate Contilio's value and drive upsell and cross-sell opportunities in collaboration with account managers, or directly
Act as a trusted advisor for delivery, tech and executive teams
Customer Strategy & Commercial Growth: Build executive-ready ROI cases, strategic decks, and success plans
Develop deep industry knowledge across the construction, real estate, data center space, and translate insights into measurable customer strategies, KPIs, and processes

What we offer

base salary, variable compensation linked to commercial KPIs, and equity

Fulltime

Customer Solutions Engineer, Illumination

As a Customer Solutions Engineer, Illumination at TactoTek, you will play a key ...

Location

China , Shanghai

Salary:

Not provided

TactoTek

Expiration Date

Until further notice

Requirements

Degree in Optical Engineering, Electronics, Mechanical Engineering, or a related field
Native Chinese
English is the major working language
Experience in illumination or optical design in the automotive sector with exposure to cross-functional project management
Hands-on experience with optical simulation tools (Speos, LightTools, etc.)
Good understanding of optical theory and its practical applications
Logical and facts & data-based analysis skills, familiar with DFMEA, PFMEA, Feasibility study processes, particularly for plastic and film-based technologies
Excellent communication and presentation skills, with a strong ability to build trust and credibility with customers
Adaptability and a customer-centric mindset in a fast-paced, innovative environment
Ability to work independently while being a strong team player as well

Job Responsibility

Serve as the primary technical liaison to customer R&D, design, and manufacturing teams—advising on how IMSE® can be adapted to meet specific application goals
Concept, simulate, and develop integrated lighting solutions using IMSE® technology, ensuring optical performance, homogeneity, and manufacturability
Conduct or support optical simulations (e.g., Speos or LightTools) to validate concepts and provide technical insight during design discussions
Lead or contribute to prototype development, evaluating feasibility from both a technical and production standpoint
Collaborate closely with internal experts in optics, electronics, mechanics, and manufacturing to deliver high-quality outcomes
Support customer workshops, technical reviews, and pre-sales engagements by translating customer requirements into actionable engineering tasks

What we offer

We are a fast-growing, modern company at the forefront of IMSE® technology
You'll collaborate with world-leading IMSE experts and globally recognized brands, driving innovation in next-generation electronics
At TactoTek, employees are empowered to take responsibility for their work, contribute proactively, and actively shape the evolution of their role over time
Work-life balance comes naturally—our flexible work environment and remote-friendly culture have been part of our DNA long before it became the norm
We offer a competitive compensation package, and the opportunity to be part of a team redefining how electronics are designed and manufactured

Customer Solutions Engineer, Illumination

As a Customer Solutions Engineer, Illumination at TactoTek, you will play a key ...

Location

United States , Detroit

Salary:

Not provided

TactoTek

Expiration Date

Until further notice

Requirements

Degree in Optical Engineering, Electronics, Mechanical Engineering, or a related field
Native English, other languages are a plus
Minimum of 3 years (ideally 5 years) of experience in illumination or optical design in the automotive sector with exposure to cross-functional project management
Hands-on experience with optical simulation tools (Speos, LightTools, etc.)
Good understanding of optical theory and its practical applications
Basic understanding of plastic injection molding and elementary tool design
Basic knowledge of FMVSS and ECE lighting regulatory requirements
Logical and facts & data-based analysis skills, familiar with DFMEA, PFMEA, Feasibility study processes, particularly for plastic and film-based technologies
Excellent communication and presentation skills, with a strong ability to build trust and credibility with customers
Adaptability and a customer-centric mindset in a fast-paced, innovative environment

Job Responsibility

Serve as the primary technical liaison to customer R&D, design, and manufacturing teams—advising on how IMSE® can be adapted to meet specific application goals
Concept, simulate, and develop integrated lighting solutions using IMSE® technology, ensuring optical performance, homogeneity, and manufacturability
Conduct or support optical simulations (e.g., Speos or LightTools) to validate concepts and provide technical insight during design discussions
Lead or contribute to prototype development, evaluating feasibility from both a technical and production standpoint
Collaborate closely with internal experts in optics, electronics, mechanics, and manufacturing to deliver high-quality outcomes
Support customer workshops, technical reviews, and pre-sales engagements by translating customer requirements into actionable engineering tasks

What we offer

We are a fast-growing, modern company at the forefront of IMSE® technology
You'll collaborate with world-leading IMSE experts and globally recognized brands, driving innovation in next-generation electronics
At TactoTek, employees are empowered to take responsibility for their work, contribute proactively, and actively shape the evolution of their role over time
Work-life balance comes naturally—our flexible work environment and remote-friendly culture have been part of our DNA long before it became the norm
We offer a competitive compensation package, and the opportunity to be part of a team redefining how electronics are designed and manufactured

Customer Experience & Product Expert

Join a dynamic, values-driven business in Gateshead where you'll be the go-to ex...

Location

United Kingdom , Gateshead

Salary:

30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Strong written and verbal communication skills - able to simplify complex issues
Highly organised with the ability to juggle multiple projects
Confident IT user (Office 365
CRM experience an advantage)
Background in chemistry/chemical manufacturing (desirable)
Technical understanding of products and applications
Naturally curious and solutions-focused

Job Responsibility

Resolving technical and product queries from customers and service partners
Supporting the global sales team with product and technical questions
Investigating issues alongside the R&D team
Creating and maintaining user-friendly support materials (SOPs, videos, guides)
Delivering product training for internal teams and external partners
Providing feedback to improve communications and customer support tools
Identifying FAQs and proactively suggesting improvements
Collaborating with the wider customer experience team on servicing and order management

What we offer

25 days annual leave + 8 bank holidays (option to purchase more)
Bonus scheme & profit share
Pension: 6% employer / 2% employee
Life Assurance (3x salary)
Health Cash Plan (up to £625/year for prescriptions, dental & therapies)
Employee Assistance Programme & 24/7 GP Helpline
Share Incentive Plan
Cycle to Work
Discounts
Long-service rewards

Fulltime

Customer Solution Expert

BD

Location:
Italy , Milan

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 03, 2026

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