Customer Solution Engineer

• Act as a hands-on technical advisor for your customers, helping them design Zuora solutions through configurations, workflows, API integrations, and your expertise of data models
• Own the technical relationships with a deep understanding of customer needs and constraints
• Create end-to-end use case-specific demonstrations mapped to prospects’ strategic objectives across industries
• Secure technical wins by differentiating Zuora against the competition, handle technical objections and mitigate any concerns that might block a deal from closing
• Use SQL and data analysis to problem solve customer questions, validate data structures, and support reporting needs
• Guide customers in designing and demoing solutions for subscription management, billing, and revenue recognition that positively impact pain points and ROI
• Partner with Product and Engineering teams, bringing forward technical use cases and product feedback that influence Zuora’s roadmap to align with Customer’s needs
• Establish and maintain business process flows, system architecture diagrams, and maintain core project management assets to ensure long-term technical health
• Educate customers on best practices through custom solution-specific training and ongoing technical advisory sessions
• Serve as a bridge between business goals and technical execution, ensuring solutions meet requirements and drive measurable outcomes
• Own adoption and the technical health of the customer
• Deliver product demonstrations and technical presentations to an executive audience and articulate how Zuora’s platform will allow their business to succeed and grow

• Preferred 3–5 years of hands-on SaaS/enterprise application experience, ideally with ERP, CRM, Billing, or Revenue platforms (e.g., Salesforce, NetSuite, Workday)
• Excellent communication and relationship skills — able to work comfortably with both executives and technical teams
• Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it
• Ability to manage multiple projects and customers in a fast-paced environment while maintaining a focus on technical excellence and customer outcomes
• Proficiency with SQL (joins, data validation, troubleshooting) and experience with APIs (REST/SOAP) — able to design, test, and debug integrations
• Background in computer engineering, software engineering, solution architecture, or technical consulting with a strong desire to stay close to the technology

Familiarity with object-oriented programming languages or scripting languages (e.g., Java, Python, JavaScript, or JSONata) and web technologies (e.g., HTML) is a strong plus

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing