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Plusnet Logo Plusnet · IT - Software Development

Customer Solution Design Specialist

United Kingdom, Manchester · Job Posted January 18, 2026
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Job Description

Our team lead the way for implementing complex Voice, Network, Wireless and Security Solutions across a wide array of vendors such as Cisco, Fortinet, Juniper, Aruba and Microsoft and technologies such as SD-WAN, SD-A, ISE, ACI, Webex, MS Teams & NextGen FWs to name but a few. We take High Level Designs into the Low Level detail at the Post-Sale stage, then implement the solution followed by thorough testing before handing over into the relevant support or managed service teams.

Job Responsibility

  • Collaborate with customers to understand their technical requirements and translate them into clear, detailed solution designs
  • Lead the technical direction of projects
  • Oversee review and validation processes for new developments and existing products
  • Drive continuous improvement in design and delivery capabilities
  • Manage customer solution design engagements, including creating statements of work and coordinating any third-party deliverables
  • Build strong, trusted relationships with senior stakeholders
  • Resolve complex solution and service challenges, lead root cause analysis, and manage escalations
  • Identify potential risks proactively and implement robust controls and mitigations

Requirements

  • Proven experience in network design, ideally with enterprise or public sector clients
  • HPE Aruba certified to Associate level
  • Solid working knowledge of Aruba AOS-S Switches, Aruba AOS-8 WLAN, Aruba AOS-CX Switches, Aruba AOS-10 WLAN, Aruba Central, Aruba ClearPass, Aruba SD-WAN
  • Knowledge of Cisco networking technologies advantageous: Traditional Cisco WAN, Traditional Cisco LAN, Cisco Wireless, Cisco SDA, Catalyst Centre, Cisco ISE
  • Strong stakeholder management skills
  • Ability to lead and motivate
  • Be a team player
  • Collaborate with wider teams such as Pre-Sales, Project Management and Support
  • Understand post-sale customer requirements
  • Develop trusted customer relationships
  • Experience in defining and creating low level design documentation
  • Ownership and accountability of risks

Nice to have

Knowledge of Cisco networking technologies

What we offer

  • 10% on target annual bonus
  • BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
  • X4 Salary Life Assurance
  • Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
  • 25 days annual leave (not including bank holidays), increasing with service
  • Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate
  • Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
  • 24/7 private virtual GP appointments for UK colleagues
  • 2 weeks paid carer’s leave
  • World-class training and development opportunities
  • Option to join BT Shares Saving schemes
  • Discounted broadband, mobile and TV package
  • Access to 100’s of retail discounts including the BT shop
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