Customer Solution Design Specialist Job at Plusnet (Manchester)

Customer Solution Design Specialist

As a Customer Solutions Design Specialist at BT, your primary role is to design ...

Location

United Kingdom , Birmingham

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

Able to design and/or assure solution involving multiple BT products plus 3rd party products in unfamiliar technologies
Experience with Design & Implementation of Cisco WAN / LAN
Experience with CCNP R&S, Wireless and Firewalls
Experience with leading commercial discussions across the business and resolve commercial problems across all stages of the customer journey

Job Responsibility

Leading design projects, review all components and deliver the overall design
Possess expert knowledge of overall design
Contribute to technical discussions, guiding others and improving design principles
Share design principles with senior levels, shaping future direction, potentially transitioning to a customer-facing role

What we offer

10% on target annual bonus
BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
X4 Salary Life Assurance
Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
25 days annual leave (not including bank holidays), increasing with service
Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate
Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
24/7 private virtual GP appointments for UK colleagues
2 weeks paid carer’s leave
World-class training and development opportunities

Fulltime

Solution Design Specialist

As a Solution Design Specialist, you will play an essential role in setting up a...

Location

Bosnia and Herzegovina , Sarajevo

Salary:

Not provided

Disperse

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s Degree in Architecture or Civil Engineering
No prior experience required — ideal for a fresh graduate
Ability to translate technical solutions into business value for non-technical stakeholders
Familiarity with the construction industry and project management concepts
Excellent communication, presentation, and problem-solving skills
High proficiency in written and spoken English (other world languages are a plus)
A proactive, strategic, and solutions-oriented mindset—always looking to improve processes and customer experiences
Strong attention to detail, organization, and responsibility
Ability to work both independently and within a team

Job Responsibility

Review and interpret architectural drawings and project documentation
Configure and set up projects in the system with high accuracy
Ensure data consistency and quality across all project inputs
Communicate with clients to clarify requirements and support project setup
Work closely with internal teams to align on project needs and workflows
Provide regular updates to stakeholders on project progress
Collaborate with colleagues while also managing individual responsibilities
Maintain a detail-oriented and structured approach to all tasks
Support continuous improvement of processes and best practices

What we offer

Competitive salary
Extra vacation days
Unique growth opportunities
Positive and supportive working environment
Open and transparent culture
Opportunity to transform your career path through being part of an exciting startup journey

Fulltime

Solution Architect Specialist

This is an exciting opportunity to join a global team at the forefront of techno...

Location

Hungary , Budapest

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

10+ years of experience in pre-sales, solution design, solution architecture, technical leadership or related fields
Proven track record of supporting large, complex sales opportunities and driving revenue growth
Experience collaborating with global cross functional pre-sales or solution architecture teams
History of successful collaboration with sales, delivery, service design and product organizations
Experience with proposal development, estimation, and scope definition
May hold relevant industry recognised accreditations
Strong background in solution strategy, designing and delivering complex, multi-domain solutions (e.g., networking, cloud, WAN, SDWAN, LAN, WiFi, security, contact centres, collaboration)
Broad technical knowledge of multiple technologies across Digital Infrastructure (Cloud, WAN, SDWAN, LAN) and Digital Workplace (Collaboration and Contact Centres), and emerging technologies including Artificial Intelligence (AI)
Ability to lead technical conversations with customers and keep current with technology trends and deployment methods
Understand the role of teams in pre-sales and deliveries and collaborate effectively

Job Responsibility

Drive improvements in solution quality, win rates, and operational KPIs
Ensure governance processes and risk management standards are upheld on high-value, complex deals
Promote a mindset of having a strong grip on all workstreams and striving for the best outcomes for customers and the business
Be visible, proactive, and lead by example with a strong opinion
Lead end-to-end solution design and architecture of complex, customized solutions involving multiple technology towers
Establish solution design frameworks that balance customer requirements, implementation feasibility, and profitability
Ensure solutions meet customer expectations on cost, time, and quality while driving profitability and growth for BT
Ensure technical viability and practical deliverability of proposed solutions
Ensure solutions meet business and operational requirements and fit into larger architectural strategy and infrastructures
Ensure business requirements are translated into deliverable solutions, which meet customers’ needs

What we offer

Cafeteria package - HUF 600,000/ year
Performance-based bonus
Comprehensive private health care package for all the employees, which can be extended to family members
Nursery support for mothers returning from maternity
Extended paternity leave: 10+10 day fully paid days
Commuting allowance
Home office allowance
Employee discount opportunities
Highly affordable mobile packages for the family as well
New high-class offices both in Budapest and Debrecen

Fulltime

AI Conversation Design Specialist

This role is focused on creating a Conversational AI-driven self-service experie...

Location

Munich; Berlin; Dublin

Salary:

Not provided

Personio SE & Co. KG

Expiration Date

Until further notice

Requirements

4–6 years of experience delivering AI Agents or chatbots (voice, chat, email, and messaging) preferably in SaaS, technology, or customer experience
German fluency highly preferred
Hands-on experience with chatbots / AI copilots such as Intercom Fin, Decagon, MavenAGI, Ada, Forethought or equivalent
Familiarity with APIs, comfortable occasionally writing snippets of code to bring in data from other systems into Intercom Fin
Strong understanding of AI/ML concepts, natural language processing, and customer support technologies (e.g., chatbots, virtual assistants)
Experience working with data analytics tools and interpreting model performance metrics
Demonstrated ability to translate business needs and customer pain points into technical requirements for AI solutions
Experience collaborating with Product, Engineering, Data, Systems, Customer Support, and Professional Services teams
Knowledge of customer experience metrics (CSAT, NPS, etc.) and best practices in B2B SaaS
Strong project management skills, including Agile or similar methodologies

Job Responsibility

Self-Service and Productivity Outcomes: Drive contact volume reduction and self-service by implementing solutions for top contact drivers, as well as driving Support Agent productivity and handling time through improvements to co-pilots
AI Conversation Automation: Develop AI automated workflows / agent operating procedures, run batch tests, configure personalized answers, and reverse engineer unresolved conversations
Conversation Design: Architect natural, useful interactions between customers and AI chatbots. Design the flow and logic of conversations for the chatbots, partnering with subject-matter experts. You tune and design bot conversations —flows, intents/tagging, prompts/responses, fallback logic— to cut hallucinations, misroutes, and unnecessary handoffs
AI Service Journey Design: Define and govern AI↔human and AI↔AI handoffs (confidence thresholds, triggers, routing rules), ensuring brand voice, privacy, and responsible-AI standards, building a deep knowledge of our customer journeys and user stories to anticipate and design for different scenarios
Data Integration: bring data from 3rd party systems and our own product into Intercom Fin to improve AI conversation effectiveness
Performance Monitoring and Improvement: Track key metrics (e.g., self-serve resolutions, monthly active users, deflection rates, resolution time, customer experience score, NPS) to evaluate AI impact, identify gaps, and implement improvements
AI Solution Delivery: Lead the implementation of AI-powered tools (e.g., chatbots, copilots, virtual assistants) that address common customer pain points and streamline support and professional services processes, and partner with Engineering and Systems on integrations and fixes
Cross-Functional Collaboration: Work closely with Product, Engineering, Customer Experience, Data and Systems teams to ensure AI solutions are aligned with customer needs and business objectives, and that we integrate seamlessly with the Personio Assistant and internal support tooling
Continuous Quality Improvement: Oversee the ongoing quality fine-tuning of AI tools using real customer data and feedback to improve routing, accuracy, relevance, and customer satisfaction. You approach with a product mindset, anticipating edge cases and interaction effects, and regression test as new changes are introduced. You monitor bot/service health, triage incidents and misroutes, and coordinate rapid fixes and postmortems as needed
Change Management: Champion the adoption of AI tools within customer-facing teams, supporting the development of training materials and enablement sessions dedicated to developing AI proficiency within CX

What we offer

Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
Make an impact on the environment and society with 1 (fully paid) Impact Day
Receive generous family leave, child support, mental health support, and sabbatical opportunities
We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch
20 Flex Days per year to work remotely from other locations

Fulltime

Intermediate Customer Onboarding Specialist

We are looking for a high output, thoughtful, and skilled onboarding specialist ...

Location

Canada , Vancouver, Calgary, Toronto

Salary:

70200.00 - 95000.00 CAD / Year

Clio

Expiration Date

Until further notice

Requirements

Healthy customer obsession and focus on delivering exceptional client experience
Proactive mindset, constantly thinking outside the box to employ creative solutions where appropriate
Effortless communication skills, confident and sensitive to the needs of customers (internal and external) of all abilities
Comfort and confidence facilitating ‘in person’ live sessions through Zoom
Demonstrate a keen interest in improving your craft by using AI

Job Responsibility

Conduct strategy and training sessions to ensure customers are onboarded in a manner that sets them up for success in adopting Clio’s suite of products
Identify what would indicate a customer’s “first value” and drive towards achieving it
Take complete responsibility for your ownership window as part of a customer’s entire Clio lifecycle, including setting customers up successfully for post-ownership window
Work closely with Sales and Customer Enablement to ensure a smooth and enjoyable transition into adopting our product as quickly and effectively as possible
Manage multiple client cases at a time with strict observance of associated tasks and deadlines (as defined by the department)
Own customer account health with Clio’s suite of products, mitigating risk through proactive churn prevention
Be confident, articulate, and sensitive to the needs of customers and internal partners
Contribute regularly to our customer-facing knowledge base [Help Center]
Partner with other members of the Customer Enablement and Tech Esc teams to develop processes around the design, development, extraction and training activities
Gain an expert understanding of and stay up to date with Clio’s suite of products and common workflows

What we offer

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week
Flexible time off policy, with an encouraged 20 days off per year
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Fulltime

Customer Experience Specialist

To optimise the meeting place experience for the many people to drive visitation...

Location

China , Wuxi

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

IKEA concept, culture and values – Knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people, to ensure right representation
IKEA brand – Knowledge of what the IKEA brand means and how it should be incorporated in everything IKEA does
Branding: Knowledge of creating a unique image for the local brand in the consumers' mind and establish a significant and differentiated presence in the market that attracts and retains customers
Globalization – Able to adapt global Meeting Place concept to meet local culture and community needs and willpower to adjust the global concept to stay and continue to be relevant
Customer experience practices – knowledge of the customer experience practices and innovations used by the industries worldwide (including retail, meeting places, F&B, leisure, hotel business, other places where customer experience is an integral part of the business
Customer Behavior – Knowledge of existing and potential customer's needs, behaviours and aspirations to be able to help Ingka evaluate future endeavours and further translate insights into most relevant ideas & solutions, to support for business purpose and decision-making
Customer journey - Knowledge of the customer's whole interaction with Ingka, from first encounter to purchase – using digital and physical tools and platforms

Job Responsibility

Co-create the Customer Experience Program for the Meeting Place by providing solutions which enhance the Customer Journey for each customer group. Secure efficient communication with customers
Execute on assigned tasks which contribute to strategic priorities within the Customer Experience supporting Customer Experience Manager as priorities evolve to deliver day-to-day Customer Experience activities, leveraging their specific customer experience expertise and knowledge of standards on local and different markets
Propose and execute localization of the Meeting Place in all MP's touch points (off-line and on-line), commercial offer, partners design concepts and formats, design story, services, amenities and temporary special experiences to ensure relevance and consistency from customer perspective
Create and manage customised events and marketing activities together with our Partners, Communities and IKEA and follow them up
Actively work on customer experience improvement by increasing IKEA presence in the Meeting Place and developing common commercial calendar together with IKEA
Cooperate with Accelerator Hub and external partners in order to identify and implement innovation projects or initiatives in the Meeting Place. Support local innovation projects which uplift Meeting Place unique customer experiences, co-creation and operations optimization
Regularly monitor customers' interaction with the MP. Collect and use Customer Voice in order to engage, explain and talk to our customers day to day. Use active listening and other communication techniques to uncover customer insights. Use all communication channels, including social networks as part of daily work. Involve customers into the quick prototyping of the new ideas and concepts
Follow-up, accumulate and share practices and lessons learnt with other Meeting Places. Ensure the appropriate documentation of customer experience related materials

Fulltime

Customer Success Specialist

To help further grow these products, we are seeking a technically minded, soluti...

Location

United Kingdom , Nottingham

Salary:

Not provided

InspHire

Expiration Date

Until further notice

Requirements

Technically minded
solutions expert
proactive
passion for product design
confidence to suggest areas for improvement
keen to learn and demonstrate products to prospects
nous and motivation to nurture trialists
genuine fire to see customers succeed
capable of understanding uniqueness of modern web-based software
approaches work with maturity, patience, and professionalism

Job Responsibility

Learn (and keep up to date with) the Current and OnRent products and other cloud subscription products within the Group as and if required
Demonstrate the product to prospective customers
Seek feedback from trials and customers on the product, to pass it on to Product and Development
Provide excellent support to our customers when needed through online conversations, using our Intercom messenger, or over the phone if needed
Help new trial users get started and on board with the product, helping them set up their systems correctly
Monitor the market to help create competitive analysis and suggest improvements in both design and functionality
Take part in ad-hoc projects as required to help improve the business’ performance and the product

What we offer

Opportunity to work with two exciting SaaS products
Variety of development and training with qualifications
Great working environment
Quality Training Provided
Career Development and Opportunity to grow

Fulltime

Customer Account Specialist

Customer Account Specialist role at HPE Financial Services helping organizations...

Location

India , Gurgaon

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent experience and 4-6 years related experience or Master's degree and 2-4 years experience
4-6 years related experience in a telephone support position in a service or end-user support environment
2 years experience in the microcomputer industry
Technical training in the company or other manufacturers' product lines
Working knowledge of the field of Customer Relations
Excellent verbal communication and customer service skills
Intermediate-level knowledge of operating systems software
Demonstrated writing/correspondence skills
Experience and demonstrated presentation skills
Knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility

Job Responsibility

Manage customer lifecycle and collection process
Monitor, report, document and resolve payment deviations (payment delays)
Serve as accounts receivable point of contact for the customer
Resolve invoicing and payment queries
Ensure customer has effortless customer experience
Meet company's AR targets
Work closely with customer's accounts payable team to ensure payment
Work with internal functions to ensure all invoice payments are applied and closed
Provide proactive customer service
Support customer in understanding available channels to engage with company

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion
Comprehensive benefits suite supporting physical, financial and emotional wellbeing
Career development programs

Fulltime

Customer Solution Design Specialist

Plusnet

Location:
United Kingdom , Manchester

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 18, 2026

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