Customer Solution Centre - Technical Job at Hewlett Packard Enterprise (Auckland)

Solution Architect Specialist

This is an exciting opportunity to join a global team at the forefront of techno...

Location

Hungary , Budapest

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

10+ years of experience in pre-sales, solution design, solution architecture, technical leadership or related fields
Proven track record of supporting large, complex sales opportunities and driving revenue growth
Experience collaborating with global cross functional pre-sales or solution architecture teams
History of successful collaboration with sales, delivery, service design and product organizations
Experience with proposal development, estimation, and scope definition
May hold relevant industry recognised accreditations
Strong background in solution strategy, designing and delivering complex, multi-domain solutions (e.g., networking, cloud, WAN, SDWAN, LAN, WiFi, security, contact centres, collaboration)
Broad technical knowledge of multiple technologies across Digital Infrastructure (Cloud, WAN, SDWAN, LAN) and Digital Workplace (Collaboration and Contact Centres), and emerging technologies including Artificial Intelligence (AI)
Ability to lead technical conversations with customers and keep current with technology trends and deployment methods
Understand the role of teams in pre-sales and deliveries and collaborate effectively

Job Responsibility

Drive improvements in solution quality, win rates, and operational KPIs
Ensure governance processes and risk management standards are upheld on high-value, complex deals
Promote a mindset of having a strong grip on all workstreams and striving for the best outcomes for customers and the business
Be visible, proactive, and lead by example with a strong opinion
Lead end-to-end solution design and architecture of complex, customized solutions involving multiple technology towers
Establish solution design frameworks that balance customer requirements, implementation feasibility, and profitability
Ensure solutions meet customer expectations on cost, time, and quality while driving profitability and growth for BT
Ensure technical viability and practical deliverability of proposed solutions
Ensure solutions meet business and operational requirements and fit into larger architectural strategy and infrastructures
Ensure business requirements are translated into deliverable solutions, which meet customers’ needs

What we offer

Cafeteria package - HUF 600,000/ year
Performance-based bonus
Comprehensive private health care package for all the employees, which can be extended to family members
Nursery support for mothers returning from maternity
Extended paternity leave: 10+10 day fully paid days
Commuting allowance
Home office allowance
Employee discount opportunities
Highly affordable mobile packages for the family as well
New high-class offices both in Budapest and Debrecen

Fulltime

Lead Resident Engineer – Service Provider Customer

This role has been designed as ‘Hybrid’ with an expectation that you will work o...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor degree in engineering with 12+ of experience with relevant network troubleshooting experience
Proven experience in designing and managing large service Provider networks
Strong influencing skills, design, consultation, and presentation experience directly related to operational experience
Understand Network security, Service provider core & edge network, Data centre troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab
Strong Junos skills and understanding of product architectures
Strong Network security, Service Provider, data centre, large Enterprise/ISP network design & solution provider skills
The ability to work independently and to function in a team environment
Strong customer interface and presentation skills
Effective communication and teamwork skills as the role works with many organizations within Juniper as well as with the customer
Effective written communications as the status of Design projects and network problems must be regularly communicated

Job Responsibility

Hold design and information-gathering workshops with the Customer to understand the Customer’s existing network design
Identifies, researches, and resolves technical problems of a diverse scope, where analysis of data requires evaluation of identifiable factors
Assist to customer/partner for troubleshooting the network’s design and architecture issues, analysing network and device configurations
Works internally with Juniper SE and Engineering team to relay & drive functionality requirements specific to customer environment
Works closely with other resident engineers, customer and Juniper Technical Assistance Centre to optimize network
Acts as a customer technical liaison for Juniper Networks support and development teams
Testing product features and functionality to provide solution post implementation to meet design requirement
Providing deployment guidance to ensure that implementations are consistent with design specifications
Applying extensive industry experience to improve network performance and proactively analyse potential enhancements
Evaluating technical specifications for interoperability

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Solutions Architect

Are you a Solution Architect with a passion for designing intelligent, scalable ...

Location

United Kingdom

Salary:

100000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience designing end-to-end digital solutions that deliver measurable CX and operational outcomes
Strong hands-on experience with CX and Contact Centre technologies
Experience with partners such as Zendesk, Stylo, Cloudset, Unbabel, agnoStack, Twilio and/or Amazon Connect is highly valued
Demonstrated ability to translate complex business requirements into robust, future-proof technical architectures
Strong consultative selling capability — able to engage Clients, challenge constructively, and design solutions that deliver real value
Experience scoping, leading, and executing solution and product demonstrations
Excellent relationship-building skills, from operational teams through to senior and C-suite stakeholders
Confident communicator, able to present complex architectures clearly through diagrams, documentation, and executive-level presentations
Strong understanding of Customer Experience strategy, CX technologies, and how digital solutions operate within broader business systems
Outstanding problem-solving skills, with the ability to align business outcomes to technical solutions

Job Responsibility

Own the end-to-end solution architecture for digital and blended customer contact solutions
Lead discovery, architect future-proof solutions, validate technical feasibility, and act as the technical authority throughout the sales and solution lifecycle
Own the architectural design of blended customer contact solutions, ensuring they integrate seamlessly into operational environments
Design scalable, secure, and resilient solutions that optimise customer journeys, remove friction, reduce waste, and enhance agent productivity
Ensure solutions align with both Client objectives and Ventrica’s operating model
Lead and/or support client discovery workshops, mapping customer journeys, processes, data flows, and operational constraints
Translate business challenges into clear architectural designs and solution blueprints, spanning people, process, and technology
Contribute to broader target operating model design, identifying where digital solutions unlock value within BPO and contact centre environments
Act as the technical authority within the sales cycle, partnering closely with Account Executives
Shape solution narratives, value propositions, and blended proposals that clearly articulate business and CX outcomes

Technical Solution Architect

A senior customer facing role providing technical leadership, design and support...

Location

United Kingdom

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Highly effective technical planning across customer, internal and 3rd Party technical teams
Builds influential and effective relationships with technical, service and delivery teams
Experience of designing in one or more core areas of Data Centre, Security, LAN, and WAN related technologies
Significant experience of fixed product market, in depth understanding of complex customer solutions including Data Centre, Security, LAN, and WAN related technologies
Proven track record for delivery of large scale, complex projects delivering IT/Telco customer solutions
demonstrable leadership skills and organisational experience
Enterprise Architecture Framework (e.g., TOGAF) knowledge
Strong project delivery methodology (e.g., PRINCE2) and framework (e.g., MSP) knowledge
Relevant industry qualifications in technology field -CCNA/CCDA (CCNP/CCDP of benefit but not essential)
Strong business process framework knowledge (e.g., ITIL)

Job Responsibility

Technical accountability and leadership of the virtual team responsible for the detailed design, development, delivery and test of multi-million-pound complex customer solutions
Low level discovery of existing solution components and owner of the transition from existing to proposed solution
Sign off and acceptance of pre-sales High Level Design and statement of requirements on behalf of the Solution Integration team
Owner of the Solution Integration statement of work which translates the high-level design and requirements into detailed technical deliverables, identifying the risks, assumptions, Issues and dependencies for submission into the Programme risk register
Technical risk/issue ownership and management/resolution during solution delivery
Operate the Solution Integration governance processes and to hold internal and external technical teams to account

What we offer

Great pay
bonuses
up to 28 days off plus bank holidays
paid time for charity work
discounts
vouchers
a pension plan

Fulltime

System Engineer Multi-Tenant Data Centres EMEA

Our client is one of the world’s leading innovators in glass, ceramic, and mater...

Location

Germany , Berlin

Salary:

Not provided

Beautiful Recruitment

Expiration Date

Until further notice

Requirements

University Engineering Degree as a minimum requirement in a relevant subject to include Telecoms, Electrical Engineering, Materials Science, Process Engineering, Computer Science or equivalent software, engineering or science related subject
At least 2-5 years in Telecom, Data Centre, or ICT (Information & Communications Technology) design and engineering, having worked for either a manufacturer, integrator or contractor company
Strong C1 German and English writing and speaking skills
Data centre or Telecom Network Design knowledge and related proven experience
Demonstrated Technical Support Experience (customer oriented, field solutions, timely responses)
Ability to effectively communicate technical and complex ideas to both highly technical audiences and individuals with limited technical background
Comfortable working in cross-functional team environments and a willingness to collaborate and learn from others
Strong computer skills (Office365, Power point, Word, Excel, Visio) and BlueBeam
Telecom active equipment configuration: Ethernet switches, IP routers, OLT/ONT, etc.
Travel Requirements Up to 25% of the working time, primarily within Europe, but also potentially to the US, or Asia

Job Responsibility

From a customer enquiry, you will design the solution and be responsible for the Bill-of-Materials (BOMs) generation process
Conduct thorough BOM verification to ensure accuracy, completeness, and compliance with specifications and within our client’s product portfolio
Advise customers (internal or external) about products and their use in various applications. This includes explaining product benefits and determining detailed part number lists necessary for system solutions to fulfil customer RFQs (Request for Quote)
Collaborate with account managers and customers to address technical inquiries, provide solutions and resolve any discrepancies identified during the BOM verification process
Create datasheets, system design, rack elevation drawings, technical papers and customer responses as needed
Deliver internal and external training, workshops and presentations on our client’s products directly to customers, installers, and distribution partners
Provide pre-sales and after-sales customer support including product recommendation, system design, system installation training, testing, and troubleshooting at customer sites
Provide feedback to development/PLM (product line management) regarding new product evaluation, product improvements and compliance to regional standards and norms

What we offer

Attractive & Negotiable Base Salary DOE
Flexible Hybrid Working Model
Continuous Training & Development
Performance Bonus
Recognizing Excellence Award program – additional bonuses for extra work, extra achievement
Job Rad – co-financing bicycle to work
30 vacation days + public holidays
Flexible, mobile work – 3 days from office, 2 days from home
Health initiatives in the office

Fulltime

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