Customer Solution Architect - New Business Job at Teradata (London)

Cloud Solution Architect and Senior Cloud Solution Architect - Data and AI

We are looking for Cloud Solution Architect (CSA) and Senior Cloud Solution Arch...

Location

United States , Multiple Locations

Salary:

85100.00 - 169800.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
Authorization to work in the United States that does not now or in the future require employer sponsorship
1+ years of experience with AI/ML and/or Generative AI technology
2+ years of customer facing experience providing recommendations to, or collaborating with, mid-to-senior level executives to address and advance technology transformation initiatives, entablements, and outcomes, including Data and AI solutions
2+ years of enterprise experience in ANY of the following: Microsoft Fabric, Azure Databricks, Microsoft Purview, Azure SQL, PostgreSQL, MySQL, and Cosmos DB

Job Responsibility

Seek to understand customers’ overall data estate Business and IT priorities and success measures to design Data & Analytics solutions that drive business value and drive positive Customer Satisfaction & become a trusted advisor
Ensure that solution exhibits high levels of performance, security, scalability, maintainability, repeatability, appropriate reusability, and reliability upon deployment and provide feedback and insights from customers/partners
Develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments and identify resolutions to Customer blockers by leveraging SA subject matter expertise
Deliver according to MS best practices & using repeatable Intellectual Property (IP)
Apply technical knowledge to architect and design solutions that meet business and IT needs, create AI roadmaps, drive Proof of Concepts (POC) and Minimal Viable Product (MVP), and ensure long term technical viability of new deployments, infusing key AI technologies where appropriate
Be the Voice of Customer to share insights and best practices, connect with Engineering team to remove key blockers and drive product improvements
Maintain technical skills and knowledge, keep up to date with market trends and competitive insights
collaborate and share with the AI technical community while educating customers on Azure platform
Accelerate customer outcomes - Share expertise, contribute to IP creation & re-use to accelerate customer outcomes and obtain relevant accreditations and certifications

Fulltime

Director, Customer Solution Architect

The Customer Solution Architect Director (CSAD) is a technical leadership role w...

Location

United States

Salary:

230800.00 - 346100.00 USD / Year

Teradata

Expiration Date

Until further notice

Requirements

10+ years of experience in data and analytics, with a strong foundation in pre-sales, solution architecture, or customer success leadership
5+ years in a people leadership role managing technical teams within an enterprise software environment
Deep understanding of data warehouse architectures, big data technologies, cloud ecosystems, and modern AI & analytics platforms
Experience in customer-facing engagements with SVP and C-level executives
excellent executive presence and communication skills
Proven track record in building trusted customer relationships, driving adoption, and delivering measurable business outcomes
BA/BS in Computer Science, Engineering, or a related field
advanced degree preferred
Familiarity with Teradata solutions strongly preferred
knowledge of competitive platforms such as Snowflake, Redshift, Databricks, etc., required

Job Responsibility

Lead, coach, and mentor a team of CSAs across a defined region or set of strategic accounts
Conduct 1:1s and annual development planning focused on outcomes, career progression, and contribution to Teradata’s strategic goals
Drive engagement and performance management aligned to sales outcomes, customer satisfaction, and team effectiveness
Partner with Sales, Field Technology leadership and HR leadership in recruitment, onboarding, and development of CSA talent
Optimize CSA resource allocation to align with priority accounts, technical complexity, and opportunity potential
Guide CSAs in building a "Technical Vision for Success" across accounts, aligning platform capabilities with customer strategies and long-term architecture
Champion adoption of underutilized features, available capacity, and differentiators—particularly in cloud, AI/ML, and modern analytics architectures
Identify and cultivate innovative customer use cases and new solution concepts, helping CSAs to integrate them into customer's future-state vision
Ensure teams leverage internal consumption tools, whitespace analysis, and domain insights to maximize customer value and ARR expansion opportunities
Enable CSA teams to support sales cycle execution via technical visions, solution design, architecture reviews, and delivery planning

What we offer

comprehensive benefits programs, which include healthcare, life and disability insurance plans, a 401(k)-retirement savings plan, and time-off programs

Fulltime

Cloud Solution Architect- AI Business Process

We are looking for a Cloud Solution Architect (CSA), specializing in Business Ap...

Location

Norway , Oslo

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering or related field
demonstrated experience with Dynamics 365 Customer Engagement
experience in customer‑facing roles (internal and/or external customers)

Job Responsibility

Be the Voice Of the customer: Proactively acts as the voice of the customer/partner, sharing ideas, feedback, insights, success stories and strategic/technical input with Engineering teams, Product Offerings teams and/or internal communities
Be the Trusted Advisor: Identifies customer/partner problems and translates them into business applications or business process-oriented solutions aligned with Microsoft product strategy, explaining their alignment with customer outcomes and ROI goals, relative to competitive offerings
Deliver Customer Satisfaction: Drives self and guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience
Drive Consumption/Usage through Unified Support Plans: Delivers solutions using company methodologies and proven practices/patterns to support customer readiness and goals
Resolve blockers with urgency: Proactively identifies, escalates and mitigates blockers to accelerate solution deployment and usage
Identify opportunities: Proactively identifies new opportunities for Consumption, Usage & Unified expansion (especially Enhanced Solutions) at scale by communicating a clear understanding of the Microsoft value proposition for supported platforms to empower cloud success, foster and strengthen security and resiliency, and drive AI innovation
Execute with Operational Excellence & Agility: Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record
Focus on Continuous Upskilling & Improvement: Role models technical readiness aligned to solution area priorities and to Customer Success Unit (CSU)/corporate initiatives
Engage in Communities: Demonstrates strong industry knowledge and increases recognition for Microsoft AI Business Process solutions by contributing to and sometimes leading presentations and engagements with external and internal audiences

Fulltime

Cloud Solution Architect-AI Business Solutions-Modern Workforce

We are looking for a Cloud Solution Architect (CSA), specializing in AI solution...

Location

Costa Rica , Multiple Locations

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
Advanced English level
Experience working with AI
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 5+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 3+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
2+ years experience working in a customer-facing role (e.g., internal and/or external)
2+ years experience working on technical projects
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)

Job Responsibility

Business Impact - Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking) with minimal guidance from more experienced peers
Collaborates across Microsoft and customer/partner teams through on-strategy delivery with minimal guidance from more experienced peers to achieve customer/partner objectives and increase/partner customer satisfaction
Contributes to managing business and technical risks, adapting methodology and applying governance principles to identify, communicate, and minimize business and technical risks
Executes work in compliance with industry and Microsoft guidelines and procedures
With minimal guidance from more experienced peers, prioritizes among competing demands in their work and identifies where impact occurs with customers, ensuring alignment with business priorities and goals
Contributes to the identification, escalation, and mitigation of blockers using appropriate tools and processes to accelerate solution deployment, value realization and usage/consumption with minimal guidance
Continues to develop business, technical, industry, and/or enterprise knowledge and applies it to architecture or support projects with minimal guidance from more experienced peers to help meet business and information technology (IT) requirements and resolve identified constraints
Identifies new opportunities for Consumption, Usage & Unified expansion (especially Enhanced Solutions) at scale with minimal guidance from more experienced peers based on business value to customer/partner and clear understanding of the Microsoft value proposition for supported platforms to empower cloud success, foster and strengthen security and resiliency, and drive AI innovation
Actively listens to and respectfully challenges customers/partners, building trust to then advocate for alternative architectures/solutions/approaches that shape and/or enhance customer requirements with minimal guidance from more experienced peers
Contributes to the identification and evaluation of industry trends (e.g., customer industry verticals, information technology [IT] industry), gathering of customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and mapping of existing architecture and digital transformation solutions to customer/partner business outcomes

Fulltime

Cloud Solution Architect - Dynamics 365 Customer Engagement/Contact Centre

This role sits in Microsoft’s Customer Success Unit organisation and is focused ...

Location

Australia , Multiple Locations

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
Business Relationship Management
Change Management
Customer Advocacy
Trusted Advisor
Strong experience with Dynamics 365 Customer Service
Power Platform expertise
Comfortable working with enterprise contact centre scenarios (case management, service workflows, integrations)
Consultative, customer-facing technical role (not pure support, not pure pre-sales)

Job Responsibility

Act as a trusted advisor to enterprise customers for Dynamics 365 Customer Engagement, with a focus on Customer Service / contact centre solutions
Guide customers through design, deployment, migration, and modernisation of customer service platforms
Deliver best-practice service delivery plans using repeatable services
Troubleshoot and unblock technical issues affecting customer service and contact centre implementations
Deliver technical enablement and training to customers and partners
Collaborate with internal teams to improve customer outcomes and adoption
Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record
Delivers solutions in line with company methodologies, ensuring proven practices and patterns are followed
Proactively identifies new opportunities for Consumption, Usage & Unified expansion at scale
Proactively identifies, escalates, and mitigates blockers using appropriate tools

Fulltime

Cloud Solution Architect - Copilot AI Business Solutions

The Customer Success Architect (CSA) for AI Business Solutions helps enterprise ...

Location

Singapore , Singapore

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
4+ years experience working in a customer-facing role (e.g., internal and/or external).
4+ years experience working on technical projects.
Technical Certification in Microsoft Cloud Technologies (e.g., Azure, AI, Power Platform, M365 and security certifications).

Job Responsibility

Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking).
Collaborates across Microsoft and customer/partner teams through on-strategy delivery to achieve customer/partner objectives and increase customer/partner satisfaction.
Proactively manages business and technical risks, adapts methodology and applies governance principles to identify, communicate, and minimize business and technical risks.
Executes work in compliance with industry and Microsoft guidelines and procedures.
Continuously prioritizes among competing demands in their work and identifies where impact occurs with customers, ensuring alignment with business priorities and goals.
Delivers solutions in line with company methodologies (e.g., product offerings such as value-based deliverables [VBDs], advice, training, technical validation), ensuring proven practices and patterns are followed to prepare customers for operational readiness and achievement of their business goals and targets.
Leveraging knowledge of change management proven practices and/or involving the change management team, proactively helps the customer deploy for long-term organizational adoption to increase customer satisfaction and drive consumption/usage.
Guides customers/partners towards a well-architected (e.g., secure, resilient, artificial intelligence [AI]-enabled), and cost- and performance-optimized solution to increase retention and expansion opportunities.
Provides feedback to Unified Delivery Team on VBDs to refine and further develop content.
Proactively identifies new opportunities for Consumption, Usage & Unified expansion (especially Enhanced Solutions) at scale based on business value to customer/partner and clear understanding of the Microsoft value proposition for supported platforms to empower cloud success, foster and strengthen security and resiliency, and drive AI innovation.

Fulltime

New

IoT Solution Architect - Pre Sales Lead

As IoT Solution Architect, you will be in charge of consulting enterprise custom...

Location

Greece , Athens

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Educated to BSc or MSc or an IT/EE (or equivalent)
Excellent Greek and English, both oral and written
Knowledge of mobile network architectures with an understanding of specific aspects for IoT applications
Knowledge of data communication, network, software application and IT technologies
Customer relationship management skills with ability to interact comfortably up to Senior level
A self-starter with a determination to succeed
Pro-active driven, can-do attitude
Strong communication and decision making skills – ability to balance conflicting interests
Strong commercial management skills including contractual and commercial negotiation experience as technical lead
Experience in complex change management in a technological context

Job Responsibility

Work closely with regional Country Manager and Sales Team in pre-sale activities and qualification of sales leads
Act as a “technical consultant” to Vodafone’s Enterprise customers. Advise, propose and design solutions in line with customer needs, requirements and expectations
Assess technical solution complexity and deliverability within Vodafone’s IoT platforms as well as network capability both at a Global and regional level
Lead presentation of IoT solution designs and workshops based on Vodafone’s IoT solution catalogue, clearly highlighting differentiators of Vodafone against competitors from a product and technical perspective
Support the sales process from pre-sales and qualification stages, through RFP / bid and contract sign-up, all the way to implementation, deployment and successful acceptance testing and sign-off
Produce and maintain technical documentation conversant with the requirements of the customer and the capability of the business, and achieve customer technical solution approval
Able to produce clear and succinct RFI / RFP answers for winning bid responses
Support customers during deployments, testing, in-life during new feature deployments, and manage technical change requests
Liaise with internal delivery teams or technology partners driving solution design and testing through to completion
Meet the customer when and where needed – 40% travel within Greece and occasionally Europe

What we offer

Award-winning work environment -certified #1 Top Employer in Greece
Competitive pay, bonus & remuneration package
Private Health & Medical Insurance
Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
Unlimited connectivity with our mobile, landline and Vodafone TV services – Experience first what our customers love
Unlimited access to learning resources and trainings
Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
Remote work equipment to help you create a comfortable, ergonomic workspace at home
Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services
Extra days off: Vodafone Day, Family Day, Volunteering Day

Fulltime

New

Solution Architect - Telecom (BSS/OSS)

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Proven experience (typically 10+ years) in IT, including significant experience as a Solution Architect or Designer
Strong expertise in Telecom BSS and OSS systems
Knowledge of telecom products such as mobile or broadband solutions
Experience designing and delivering complex, cross-domain IT architectures
Strong communication, stakeholder management, and presentation skills
Ability to work effectively in agile environments (Scrum, SAFe) within cross-functional teams
A structured and analytical approach to problem-solving with sound judgement

Job Responsibility

Design end-to-end solutions for new and enhanced products within Vodafone’s IT architecture, ensuring alignment to business needs, timelines, and cost objectives
Provide subject matter expertise across telecom BSS/OSS domains and ensure seamless integration across functional areas
Lead solution design activities and participate in design reviews to ensure compliance with target architecture
Contribute to IT architecture governance, ensuring alignment with Vodafone’s strategy and global vision
Develop key architecture deliverables including impact assessments, solution blueprints, high-level designs (HLDs), and solution intent documents
Support the full lifecycle from design through to deployment, including Sell/Build/Run assurance processes
Provide estimates for solution sizing, cost, and timelines using standard approaches
Collaborate across cross-functional teams, contributing to agile ceremonies such as sprint planning and backlog refinement
Share knowledge and best practices within the architecture community and with wider stakeholders
Ensure customer-centric design thinking, focusing on solution usability and experience

What we offer

Opportunity to work on strategic, high-impact telecom transformation programmes across global markets
Exposure to large-scale architecture frameworks and cutting-edge digital solutions
Collaborative working environment with cross-functional and international teams
Continuous learning through complex architecture challenges and evolving technologies
Chance to influence customer experience and innovation within Vodafone

Fulltime

Select Country

Customer Solution Architect - New Business

Job Description

Job Responsibility

Requirements

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