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Timberwise is a family run specialist construction business located throughout England, Wales and Scotland that has been trading for over 50 years. The company aspires to improve people’s lives through a range of property preservation services from basement waterproofing to timber treatments. Timberwise prides itself on the values of honesty, integrity, reliability and teamwork. The company offers a fantastic work environment and believes that people are what make the difference in the business. We are now looking for a Customer Services Team Member to join our fantastic team at our Head Office in Northwich, Cheshire.
Job Responsibility:
First point of contact for our customers
Handling of customer calls
Responding to internet queries
Management of surveyor’s diaries
Typing reports
Administrative duties to include invoicing and taking payments
Effectively planning and prioritising workload
Requirements:
Proactive, confident and positive
Prioritise and multi-task
Demonstrate excellent telephone manner and communication skills
Meticulous attention to detail
Assertive
Team player
IT and Office Software Literate
Geographical knowledge of the UK (desirable)
Nice to have:
Geographical knowledge of the UK
What we offer:
Company Pension (Royal London)
23 days holidays plus Bank holidays
Death in Service Benefit
Bonus scheme
Family Company
Support and Training (recipient of the PCA Training and Development Award 2023)