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360 Resourcing Solutions Logo 360 Resourcing Solutions · Customer Service

Customer Services Team Member

United Kingdom, Northwich, Cheshire 24828.00 GBP / Year · Job Posted March 26, 2026
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Job Description

Timberwise is a family run specialist construction business located throughout England, Wales and Scotland that has been trading for over 50 years. The company aspires to improve people’s lives through a range of property preservation services from basement waterproofing to timber treatments. Timberwise prides itself on the values of honesty, integrity, reliability and teamwork. The company offers a fantastic work environment and believes that people are what make the difference in the business. We are now looking for a Customer Services Team Member to join our fantastic team at our Head Office in Northwich, Cheshire.

Job Responsibility

  • First point of contact for our customers
  • Handling of customer calls
  • Responding to internet queries
  • Management of surveyor’s diaries
  • Typing reports
  • Administrative duties to include invoicing and taking payments
  • Effectively planning and prioritising workload

Requirements

  • Proactive, confident and positive
  • Prioritise and multi-task
  • Demonstrate excellent telephone manner and communication skills
  • Meticulous attention to detail
  • Assertive
  • Team player
  • IT and Office Software Literate
  • Geographical knowledge of the UK (desirable)

Nice to have

Geographical knowledge of the UK

What we offer

  • Company Pension (Royal London)
  • 23 days holidays plus Bank holidays
  • Death in Service Benefit
  • Bonus scheme
  • Family Company
  • Support and Training (recipient of the PCA Training and Development Award 2023)
  • Healthcare Cash Plan (Healthshield)
  • Great Team Spirit
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