Customer Services Team Leader Job at Office Angels (London)

Customer Services Team Leader

Location

United Kingdom , Birchwood

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience leading or supervising a customer service or operational team in a fast-paced environment
Strong understanding of customer service delivery, quality frameworks, and performance management
Excellent communication skills, with the ability to handle sensitive or complex issues professionally and empathetically
Experience coaching individuals, managing performance, and developing team capability
Strong organisational and prioritisation skills, with the ability to make sound decisions under pressure
An analytical mindset, with experience using data and insight to drive continuous improvement
Confidence working across multiple systems and operational tools
A strong sense of ownership and accountability for team performance and customer outcomes
The ability to work collaboratively across teams while maintaining clear leadership and accountability
Experience within the betting/gaming industry or a similar regulated sector is advantageous, with a willingness to develop knowledge of regulatory and compliance requirements

Job Responsibility

Provide day-to-day operational leadership for your team, ensuring service levels, quality standards, and customer outcomes are consistently achieved
Monitor demand, workload, and capacity, making informed real-time decisions to maintain service continuity and customer experience
Lead by example by providing hands-on support to customer interactions when service demand requires it, helping to maintain service levels and quality
Manage team performance, quality, time, attendance, and conduct in line with company standards and expectations
Set clear objectives and expectations through regular 1:1s, coaching sessions, performance reviews, and team meetings
Identify and address underperformance promptly and constructively, supporting improvement while maintaining fairness and consistency
Support the onboarding and development of new starters, ensuring consistent standards, knowledge, and behaviours from day one
Act as an escalation point for complex customer issues, complaints, and risk-based decisions, ensuring fair and compliant outcomes
Ensure consistent application of policies, procedures, and quality frameworks across all customer interactions
Complete quality reviews and support calibration activities to maintain alignment and consistency

Fulltime

Apprentice Customer Services Team Leader

We are looking to recruit a Service Centre Customer Services Team Leader on an F...

Location

United Kingdom , Northampton

Salary:

Not provided

Wickes

Expiration Date

Until further notice

Requirements

Working within a service-oriented environment that offers apprenticeship programmes (Preferred)
Experience of leading a team with direct / indirect reports
Exposure to multiple IT Systems
Effective communication including listening skills
Interpersonal skills - able to build strong working relationships quickly
Ability to lead, coach and mentor
Ability to assess and mitigate risk for the business
Ability to work collaboratively and carry out tasks effectively
Prioritise workload and determine the appropriate course of action
Foster an environment of teamwork to ensure all services are delivered on time and company targets are met

Job Responsibility

Manage all performance and behavioural concerns with Apprentices as the first level of escalation
Track and monitor each Apprentice's performance, using Wickes' training criteria alongside our training provider's learning duties and functional skills
Coordinate performance reviews for all Apprentices and measuring against agreed departmental, business and Government SLAs
Highlight risks and impacts to the programme, department and business
Manage all administrative elements, including mileage, timekeeping, absence and holidays in line with business policies and procedures
To support Apprentice recruitment campaigns through initial vetting, screening, interviewing and assessment centres
Ensure that the Installer profile is appropriate - the Apprentices are utilised effectively and that relevant on-site training and development is being maintained
Attend regular Apprenticeship Team meetings focused on continuous improvement across the programme

What we offer

Competitive bonus (2027 period)
Contributory pension scheme
Colleague discount
Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme
Employee Assistance Programme
financial education & loans
access to parental, menopause and fertility support

Fulltime

P&C Services Team Leader (Services for Finland)

Location

Poland , Poznań

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

passion for working with people and successfully lead them by example
strong knowledge of P&C (personnel administration & payroll) environment (with min. 3 years of experience)
communication in English is a strong point
true passion for people and enjoy working in a vibrant and changing environment
passionate about transition and leading the change
service oriented and customer focused background, a strong drive and the ability to take decisions and delegate
understanding and passion for IKEA values

Job Responsibility

lead P&C Finland team to ensure efficient and qualitative PA/PY services delivery in line with the global procedures and local legal requirements
support all co-workers in PA/PY related topics
supervise monthly payroll and year-end activities
support solving problems and independently resolve first level escalations
follow-up on the status of outstanding issues
recruit competent new co-workers that will fit to the team with the required PA/PY profiles
take an active role in coaching and developing PA/PY staff knowledge, skills and competence
be responsible for coordination of trainings, keeping high level of motivation and other activities related with team leading
be a part of a work environment where the IKEA culture is a strong and living reality

Fulltime

Customer Team Leader

At IKEA, our vision is to create a better everyday life for the many people. We ...

Location

Australia , Richmond

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Highly developed communication and organisational skills
Passionate about understanding the customer journey, and how you & your team support in creating a positive shopping experience for our customers
Driven to thrive in a multi-faceted, fast paced environment where you are relentless about delivering the best outcomes for co-worker, customer, and business
You have an energetic leadership style
you thrive on the buzz you get from fast paced retail environment
Continuously proactive in seeking ways to simplify processes and reduce unnecessary negative costs to the business

Job Responsibility

Lead the daily operations and support co-workers in their daily work to secure a positive & seamless customer journey
Empower co-workers through knowledge, confidence, trust, and motivation so they are always ready to support visitors in the best way possible
Ensuring co-workers are actively supported in their daily work and you actively develop, coach and mentor your team through set reviews and on the job conversations
Support your manager in managing the recruitment, retention, performance management, succession planning and competence development of the team
Listening to our customers, supporting them with an attitude based on IKEA’s values and always aiming to be an ambassador for the store
Follow up on the department Customer action plan and taking a proactive approach to ensure we are continually focused on achieving the goals
Supervising and actively supporting your team to ensure daily operations are secured to ensure a positive customer journey compliant and operating within all regulatory guidelines

What we offer

5 weeks’ Paid Annual Leave
Paid Parental Leave
Family & Community Leave
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
Bonus programme (where eligible)

Fulltime

Destination Services Team Leader

Location

Dominican Republic , Punta Cana

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Right to work in Dominican Republic
Speak English plus ideally another European language
Passionate about making guests happy and going above and beyond to guide and support the team in delivering exceptional service and creating unforgettable experiences for guests
Highly motivated, target-driven person with a positive mindset towards achieving results
Quick learner who masters technology and tools essential for the role, excelling at delivering training
Effective communicator who values diverse input, fosters a positive work culture, and inspires high performance while focusing on team growth, empowerment and wellbeing
Naturally motivates and guides the team, leading by example and tackling challenges with confidence
Fully conversational in English
Ability to work independently and be remotely managed, taking accountability and responsibility for the wider resort area

Job Responsibility

Lead and empower a team to create special moments for guests and build strong connections
Guide teams to identify guest needs, offer tailored recommendations, and effectively promote experiences to meet sales targets and boost revenue
Proactively resolve issues and support the team in handling high-profile cases with calm and empathy
Work with operational teams especially the airport team to give guests the best first impression and a seamless transfer experience
Navigate the team through changes and difficult situations, ensuring excellent service while adhering to company guidelines
Monitor team performance and wellbeing, celebrate successes, and use feedback to drive growth
Support development by identifying training needs and opportunities for skill enhancement

What we offer

Attractive compensation package including salary and bonus scheme
16 days of holiday after the first year worked, 2 additional days (Birthday and Happy Day)
Company iPad & uniform
Paid training days plus free access to TUI Learning Hub, TUI Skills Academy & Language Lessons
Charity and sustainability initiatives like the TUI Care Foundation
Complimentary access to dedicated WeCare Team & 24/7 Wellbeing Hub
Permanent or seasonal contracts
Growth opportunities tailored to your unique skills and expertise

Fulltime

Field Services Team Leader

As a Team Leader, you will serve as a subject matter expert across multiple plat...

Location

United States , Downey

Salary:

68000.00 - 93500.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

High School Diploma or GED
8+ years of hands-on experience with medical devices or FDA-regulated products
2+ years of driving or delivery experience
Valid driver's license and ability to obtain and maintain a DOT medical card
Ability to read and apply technical manuals, schematics, and service documentation
Strong communication skills and the ability to lead technical work independently and collaboratively
Comfort using Microsoft Office and adapting to new technologies
Flexibility for on-call work, occasional overtime, and occasional overnight travel

Job Responsibility

Lead daily work distribution for service center staff, coordinating field and warehouse activities to meet operational and customer needs
Perform advanced diagnostics, troubleshooting, and complex repairs on Baxter medical devices using service documentation and specialized test equipment
Support product readiness through preventive maintenance (PM), between-patient inspections (BPI), and equipment modifications
Train and support technicians on Baxter products and services at the service center, territory, and area levels
Manage inventory accuracy, parts usage, and service revenue activities in alignment with service contracts
Monitor dashboards and key metrics, coaching the team toward safety, quality, and performance goals
Partner with Operations, Sales, Service teams, and customers to resolve issues and improve service outcomes
Participate in on-call coverage and provide 24/7 delivery, removal, and service support as required

What we offer

medical and dental coverage that start on day one
insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
educational assistance programs
time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave
commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)

Fulltime

Guest Services Team Leader

Ready to jump into something new? We’re launching with a brand‑new law‑firm clie...

Location

United Kingdom , London

Salary:

40000.00 - 42000.00 GBP / Year

14forty

Expiration Date

Until further notice

Requirements

Ideally, have previous leadership experience. Outgoing, confident, and committed to delivering operational excellence
Highly organised, with a passion for building processes and driving continuous improvement
Comfortable leading change and introducing new ways of working. Flexible and adaptable, able to adjust quickly as the role and operation evolve
Proactive, hands‑on, and eager to shape a brand‑new service experience
Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together

Job Responsibility

Welcome and engage guests, ensuring every visitor receives a warm, professional first impression
Lead, support, and motivate the Guest Services team to deliver exceptional service
Coordinate and assist with events, including planning, setup, and on‑the‑day management
Oversee day‑to‑day office management to keep operations running smoothly
Manage meeting rooms, ensuring spaces are prepared, presentable, and used efficiently
Act as the face of the business, representing the client’s brand with confidence and professionalism
Support the creation of a connected, community‑focused workplace environment
Adapt responsibilities as needed as the space evolves and new requirements emerge

What we offer

Exclusive travel and grocery discounts
Life assurance
Cash rewards
Contributory pension scheme
Wellness programs
Employee Assistance Program
Digital GP services
Endless learning and development opportunities
WOW Awards
One paid day off annually to support a cause you’re passionate about

Fulltime

Team Leader Customer Service with Dutch

At Circle K Business Centre in Warsaw, we are part of #OneTeam working across th...

Location

Poland , Warszawa

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

University degree (Bachelor level) – preferable
Experience in customer service
Good IT skills MS Office, SAP etc.
Very good Dutch language skills
Good English language skills

Job Responsibility

Managing a Customer Service team (7–8 people) - organizing work, setting priorities
Providing day-to-day support for the team – developing team members’ skills, motivating them, giving feedback, and fostering a positive working atmosphere
Implementing improvements in team members’ work and actively engaging in problem-solving
Work with databases and IT-systems. Information data input and maintenance. Registration of contact information, complaints, problem situations etc. in databases if required
Describe and communicate daily processes. Support manager on daily tasks in scheduling for each day based on traffic expectancies
match staffing to meet service levels and arrange and run team and cross-team meetings, keep dashboards updated and track of unplanned deviances
Assist to cooperate with partners and attend at quality controlling and measuring activities, call calibration
Participate in different client service projects according to current priorities of unit
Assist manager in training and coaching of new and existing employees
ensure continuous knowledge transfer within a team (floorwalking)

What we offer

Contract of employment
Annual bonus
Private medical care
Cafeteria Platform/Multisport
Language lessons subsidized by the company
Group insurance
Attractive discounts for products and services at our stations
Employee stock purchase plan
Employee Assistance Program (Lyra)
Modern and convenient office

Fulltime

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Customer Services Team Leader

Job Description

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