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Softcat Logo Softcat · Customer Service

Customer Services Support Executive

United Kingdom, Marlow, Manchester · Job Posted January 06, 2026
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Job Description

Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Customer Services Team. Softcat is one of the UK's Leading IT Infrastructure providers and a FTSE 250 listed company. We're passionate about outstanding employee satisfaction and world-class customer service – both which inspire our flexible, friendly approach to business. You will be joining Softcat's Customer Services Team in our Marlow Head Office. The Customer Services teams primary focus is to manage the returns process from start to finish and to assist with rectifying customer billing issues for set Sales Teams. You will be working in a busy and friendly team, with a great working atmosphere. We are looking for a Customer Services Support Executive to complement the existing team, and to act as a support to our customers and sales teams. The main purpose of the role is to take responsibility for the day-to-day organisation and smooth running of the returns process.

Job Responsibility

  • Managing returns in and out of our warehouse
  • Managing weekly returns to our main suppliers
  • Monthly stock checks at our partners' warehouses, managing stock in/out and placing internal and external orders
  • Completing a variety of tasks relating to our suppliers such as, chasing credit notes, returning goods, obtaining returns authorisation, resolving queries and discrepancies
  • Investigate order delivery discrepancies

Requirements

  • Experience being highly organised with a high attention to detail
  • Excellent Time Management Skills
  • Excellent communication and administration skills
  • Good team player but able to work independently and use their own initiative
  • Proficient in Microsoft Office (Word, Excel & Outlook) and have excellent analytical and numerical skills

What we offer

  • Pension
  • Share incentive plan
  • Life Assurance
  • Healthcare
  • Holiday
  • Trips
  • Vouchers
  • Partner/family Benefits
  • Perklife
  • Maternity, Paternity and Adoption support
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