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Marriott International Cork CEC invites you to be you, every day. Spend your days collaborating with talented individuals who thrive on providing extraordinary support to our customers. Bring passion and dedication to your job, and there is no telling what you could accomplish. Are you a problem-solver or an ‘I can help you with that’ kind of person, who can build rapport easily?
Job Responsibility:
Serve guests from around the world
Create an effortless experience
Answer questions about property facilities, services, and room accommodations
Handle incoming contacts for a variety of Marriott brands
Assist customers with booking needs or questions through preferred channels
Process reservation requests
Support basic loyalty and customer care requests
Identify guest reservation needs and follow sales techniques to maximize revenue
Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines, and case management
Provide customer support through assistance and guidance in issue resolution
Open communication with Marriott properties, related company contacts, and third parties
Requirements:
Excellent verbal and written skills
Adaptable
Enjoy diversity
Interested in progressing
Spanish speaker
What we offer:
Marriott’s Associate Explore rate
Choice of where to work – in centre, remote (within 50-mile radius), or hybrid