Customer Services Specialist - Portuguese Job at Marriott Bonvoy (Cork)

Customer Experience Specialist - Portuguese

Are you a customer experience builder who enjoys simplifying complex solutions? ...

Location

Costa Rica , Heredia

Salary:

Not provided

ActiveCampaign

Expiration Date

Until further notice

Requirements

Fluent English, Spanish, and Portuguese (speaking, reading comprehension, and writing skills)
Strong analytical, organizational, written, and verbal communication skills with the ability to relate to others under pressure
A solutions-oriented mindset with the ability to explain technical problems succinctly and clearly
The ability to efficiently respond to a significant number of emails, live chats, and phone calls per day while maintaining high quality and composure
A natural problem solver who is a tech geek and/or marketing novice with an entrepreneurial spirit
A self-motivated, curious learner and proactive team player with innovative ideas to inspire customer adoption
Prior experience in SaaS or Technical support is a plus
The ability to work night shifts and weekends

Job Responsibility

Advise and Accelerate: Develop a deep and technical understanding of the platform and customer use cases to successfully advise customers on how to achieve their goals using ActiveCampaign
Technical Guidance: Utilize technical skills to guide a high velocity of customers across multiple industries and levels of sophistication through screen sharing, chat, and email
Problem Solving: Handle inquiries ranging from account issues and diagnosing complex software problems to providing basic marketing and sales strategy advice
Issue Ownership: Own the resolution of customer issues from initial contact to completion by monitoring and responding to user-reported issues and infrastructure alerts
Collaborate: Partner with development teams to drive stability, produce knowledge base articles, and foster a customer-centric culture
Strategize: Formulate alternative or unique solutions based on best practices for technical scenarios to help clients succeed
Identify Growth: Identify opportunities for potential growth of a customer's services and collaborate with the appropriate teams
Product Improvement: Identify improvements to the product, isolate and reproduce bugs, and determine high-impact opportunities to enhance the customer experience

What we offer

Comprehensive Health & Wellness: Top-tier benefits package that includes medical and dental benefits paid 100% by ActiveCampaign for you and your dependents
Complimentary access to telehealth services
Free subscription to Calm
Growth & Development: Access to LinkedIn Learning
Professional development programs
Career growth opportunities
Generous Paid Time Off
In-office meal and transportation perks
Home office stipend to cover at-home workspace expenses
Four-week paid sabbatical with bonus after five years

Portuguese Customer Care Specialist

Do you speak fluently Portuguese? Are you seeking the opportunity to take advant...

Location

Greece , Thessaloniki

Salary:

1100.00 EUR / Month

Randstad

Expiration Date

December 30, 2026

Requirements

PC literacy
An excellent level of the Portuguese language
A very good level of the English language

Job Responsibility

Deliver timely, accurate and professional customer service to all customers by email or chat, in the Portuguese language
Provide world-class service to customers in an accurate, efficient and respectful manner
Research and resolve issues reported by the client's end-users
Document all information on customer interaction system according to standard operating procedures

Fulltime

Bilingual Customer Experience Specialist

Right now, Air Canada is looking for Customer Experience Specialists to join our...

Location

Canada , Quebec City

Salary:

18.15 CAD / Hour

Air Canada

Expiration Date

Until further notice

Requirements

Availability to attend and successfully pass a five (5) to seven (7) weeks full-time paid training program
Availability to work rotating shift patterns over a 24-hour period (including weekends and holidays)
Ability to walk long distances and stand for long periods
Ability to lift, push, and pull, and provide wheelchair assistance to customers with reduced mobility
The ability to work within strict timelines in order to maintain on-time performance
Ability to adhere to Air Canada's attendance and grooming standards
Previous customer service experience with strong interpersonal skills
Excellent communication and teamwork skills
Strong ability to solve problems and find solutions, in line with the guidelines and policies
Safety and security conscious

Job Responsibility

Conduct passenger check-in, and prepare and issue boarding passes
Assist pre-boarding passengers and provide information on flight schedules and routes
Assist customers requiring special assistance throughout the customer journey, ensuring their timely and safe transport to their designated gates or baggage claims
Active movement throughout the airport to attend to the assigned work area

What we offer

Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you've completed twenty-eight (28) weeks of service.
We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family
Training and development tools to help unlock your full potential.

Fulltime

Customer Service Specialist

We are EDP, a global energy company present in around 29 markets with a particul...

Location

Portugal , Lisboa

Salary:

Not provided

EDP

Expiration Date

Until further notice

Requirements

3 to 5 years of relevant professional experience
Strong electrical knowledge
Solid experience in solar energy, storage systems, and electric mobility solutions
Experience in field service or solar technical support environments
Knowledge of the solar installation process and related technologies
Familiarity with call center or backoffice environments is a plus
Experience with workforce management (WFM) tools is valued
Ability to work in multidisciplinary teams
Strong communication and interpersonal skills
Structured thinking and ability to manage complex workflows

Job Responsibility

Provide technical support and customer service within solar, energy storage, and electric mobility solutions
Support field service operations and ensure high-quality technical assistance to customers and partners
Monitor and support the solar installation process, ensuring compliance with technical and operational standards
Collaborate with multidisciplinary teams (technical, operations, and customer service) to resolve complex issues
Contribute to the creation, optimization, and standardization of processes and procedures
Support backoffice and call center operations with technical expertise when required
Structure and improve workflows to increase operational efficiency and service quality
Ensure effective communication with stakeholders, providing clear and accurate information
Support workforce planning activities using WFM tools when applicable

Fulltime

Portuguese-speaking Customer Care Agent

As a Customer Care Agent at myPOS, you’ll handle a variety of day-to-day interac...

Location

Bulgaria , Sofia; Varna

Salary:

Not provided

myPOS

Expiration Date

Until further notice

Requirements

Fluency in Portuguese and a solid command of English, both written and spoken
At least 1–2 years of experience in a customer-facing role — a call centre, BPO, or support environment works well as a foundation
The ability to explain technical or financial concepts in plain, friendly language — you make the complex feel simple
A calm, composed approach when things get busy or complicated, and a genuine enjoyment of helping people
Comfort working with digital tools and systems, and a good eye for detail
An interest in fintech, payments, or business technology — if you’ve worked with payment systems or POS solutions before, that’s a strong advantage
Adaptability — myPOS moves fast, and you’re someone who sees change as opportunity rather than disruption

Job Responsibility

Be the friendly, knowledgeable point of contact for Portuguese-speaking merchants and business owners across chat, email, and phone
Take ownership of customer issues from first contact through to resolution — you’ll follow up, close the loop, and make sure nothing falls through the cracks
Help customers understand their accounts, navigate our products, and get real value from the platform — in plain, clear Portuguese
Act as the customer’s advocate internally, working on their behalf with specialist teams across the business, such as Payments Operations or Account Verification, to get complex cases resolved faster
Explain technical or financial topics, such as payment flows, fees, or account status, in a way that’s easy to understand and free of jargon
Share patterns and feedback from customer conversations with the wider team to help us improve

What we offer

Excellent compensation package
25 days annual paid leave, plus 1 additional day per year up to 30 days
Full “Luxury” package health insurance, including dental care and optical glasses
Meal vouchers of 102.26 EUR per month
Fully covered Multisport card
Free coffee, snacks, and drinks at the office
Annual salary reviews, promotions, and performance bonuses
myPOS Academy for upskilling and training
Unlimited access to courses on LinkedIn Learning
Annual individual training and development budget

Fulltime

Portuguese-speaking Customer Care Agent

As a Customer Care Agent at myPOS, you’ll handle a variety of day-to-day interac...

Location

Bulgaria , Sofia; Varna

Salary:

Not provided

myPOS

Expiration Date

Until further notice

Requirements

Fluency in Portuguese and a solid command of English, both written and spoken
At least 1–2 years of experience in a customer-facing role — a call centre, BPO, or support environment works well as a foundation
The ability to explain technical or financial concepts in plain, friendly language — you make the complex feel simple
A calm, composed approach when things get busy or complicated, and a genuine enjoyment of helping people
Comfort working with digital tools and systems, and a good eye for detail
An interest in fintech, payments, or business technology — if you’ve worked with payment systems or POS solutions before, that’s a strong advantage
Adaptability — myPOS moves fast, and you’re someone who sees change as opportunity rather than disruption

Job Responsibility

Be the friendly, knowledgeable point of contact for Portuguese-speaking merchants and business owners across chat, email, and phone
Take ownership of customer issues from first contact through to resolution — you’ll follow up, close the loop, and make sure nothing falls through the cracks
Help customers understand their accounts, navigate our products, and get real value from the platform — in plain, clear Portuguese
Act as the customer’s advocate internally, working on their behalf with specialist teams across the business, such as Payments Operations or Account Verification, to get complex cases resolved faster
Explain technical or financial topics, such as payment flows, fees, or account status, in a way that’s easy to understand and free of jargon
Share patterns and feedback from customer conversations with the wider team to help us improve

What we offer

Vibrant international team operating in a hi-tech environment
Annual salary reviews, promotions, and performance bonuses
myPOS Academy for upskilling and training
Unlimited access to courses on LinkedIn Learning
Annual individual training and development budget
Refer-a-friend bonus
Teambuilding, social activities, and networks on a multinational level
Excellent compensation package
25 days annual paid leave, plus 1 additional day per year up to 30 days
Full Luxury package health insurance, including dental care and optical glasses

Fulltime

Solution Specialist Director- Financial Services

Microsoft's mission is to empower every person and every organization on the pla...

Location

Brazil , São Paulo

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 8+ years experience in technology-related sales or account management OR equivalent experience
This role requires proficiency in written, reading, and conversational Brazilian Portuguese and English

Job Responsibility

Provide direction and guidance across cross-functional teams in leading strategic discussions with executive stakeholders and decision makers for high-value customers to deepen relationships and identify, qualify, and accelerate sales opportunities
Define overarching strategy for regional teams on whitespace analysis and proactively uncovers business opportunities and market gaps within the assigned territory, utilizing AI-driven market intelligence tools to assess trends and insights
Provide strategic oversight for regional territory analysis and guides sales initiatives that address complex customer business priorities and outcomes, incorporating AI-driven predictive analytics to forecast future market needs
Strategically direct multiple teams across regions in the innovation and deployment of solutions to advance artificial intelligence (AI)- and cloud-driven transformations for a broad customer base, emphasizing the integration of cutting-edge AI technologies and cloud services
Empower team to drive comprehensive sales pipeline reviews across the territory with internal executive stakeholders to drive forecasting accuracy and exceed sales targets, ensuring the use of AI-powered analytics and forecasting tools to enhance precision
Oversee team on directing and implementing sales strategy tailored to each customer's security priorities, showcasing Microsoft's dedication to secure, AI-powered transformation and addressing their specific needs within the customer success plan, fostering long-term partnerships through AI-driven insights

Fulltime

Technical Support Specialist

Provide remote support (phone and screen sharing sessions) for Oncology and Surg...

Location

United States , Oak Brook

Salary:

55000.00 - 75000.00 USD / Year

Brainlab

Expiration Date

Until further notice

Requirements

B.S. in Biomedical Engineering, Computer Engineering or equivalent life sciences (i.e. Biology, Neuroscience) or STEM field. Two year Associate’s degree with relevant clinical / technical support experience may also be considered
High comfort level with software and technology in general
Previous experience in any type of customer service role is preferred
The ideal candidate accepts ownership for effectively solving customer issues, complaints and inquiries
keeping customer satisfaction at the core of every decision and behavior
Excellent written and verbal communication skills in English
Additional fluency in Spanish and/or Portuguese will be a plus
Strong phone and verbal communication skills along with active listening
Detail oriented individual with strong problem solving skills
Must be a self-starter, working without close supervision and be able to complete tasks on time according to established policies and procedures

Job Responsibility

Provide remote support (phone and screen sharing sessions) for Oncology and Surgery Business products – including clinical workflows that involve both Software and Hardware
Delivery of professional service on the customer hotline according to the SOP Hotline
Able to apply job skills successfully under stressful conditions while supporting multiple customers using products in a clinical environment
Optimize service quality and maximize customer satisfaction
Document in Salesforce all remote support actions (phone call, email, Brainlab Connected Care session) with relevant customer communication and deliverables
Independently perform routine troubleshooting by providing remote guidance and assistance to clinical users during treatment
Keep customers up-to-date regarding their cases and complaints
Field customer questions/requests and conduct investigations to resolve issues consistent with established policies and procedures
Maintain control of large-scale issues with proper reporting and updates
Read, analyze, interpret and digest product information for new Brainlab product releases

What we offer

business casual environment
competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits

Fulltime

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Customer Services Specialist - Portuguese

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