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Marriott Bonvoy Logo Marriott Bonvoy · Customer Service

Customer Services Specialist - Portuguese

Ireland, Cork · Job Posted January 29, 2026
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Job Description

Marriott International Cork CEC invites you to be you, every day. Spend your days collaborating with talented individuals who thrive on providing extraordinary support to our customers. Bring passion and dedication to your job, and there is no telling what you could accomplish.

Job Responsibility

  • Serve guests from around the world
  • Create an effortless experience
  • Build raving brand fans
  • Answer questions about property facilities, services, and room accommodations
  • Handle incoming contacts for a variety of Marriott brands
  • Assist customers with booking needs or questions through preferred channels
  • Process reservation requests
  • Support basic loyalty and customer care requests
  • Identify guest reservation needs
  • Follow sales techniques to maximize revenue
  • Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines, and case management
  • Provide customer support through assistance and guidance in issue resolution
  • Maintain open communication with Marriott properties, related company contacts, and third parties

Requirements

  • Problem-solving skills
  • Ability to build rapport easily
  • Excellent verbal and written skills
  • Adaptability
  • Enjoy diversity
  • Interest in progressing

What we offer

  • Marriott’s Associate Explore rate
  • Choice of where to work – in centre, remote (within 50-mile radius), or hybrid
  • Discounts with local businesses
  • Flexible Working Arrangements
  • Leave of Absence programme
  • Paid Sick Leave
  • Parents Leave
  • Parental Leave
  • Full Paid Maternity Leave
  • Incentive Programme
  • Life Assurance
  • Travel and bike-to-work schemes
  • Free health insurance including eye care after 90 days
  • Private pension
  • Up to 100% Educational Assistance
  • Employee Assistance Program
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