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Customer Services Specialist - Polish

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Ireland , Cork

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Marriott International Cork CEC invites you to be you, every day. Spend your days collaborating with talented individuals who thrive on providing extraordinary support to our customers. Bring passion and dedication to your job, and there is no telling what you could accomplish. Serve guests from around the world as they embark on their travel journey. Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world’s favourite travel company.

Job Responsibility:

  • Serve guests from around the world as they embark on their travel journey
  • Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations
  • Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels
  • Process reservation requests and support basic loyalty and customer care requests
  • Identify guest reservation needs and follow sales techniques to maximize revenue
  • Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines, and case management
  • Provide customer support through assistance and guidance in issue resolution, and open communication with Marriott properties, related company contacts, and third parties

Requirements:

  • Problem-solver or 'I can help you with that' kind of person
  • Ability to build rapport easily
  • Excellent verbal and written skills
  • Adaptable
  • Enjoy diversity
  • Interested in progressing
What we offer:
  • Marriott’s Associate Explore rate
  • Choice of where to work – in centre, remote (within 50-mile radius), or hybrid
  • Discounts with local businesses
  • Flexible Working Arrangements
  • Leave of Absence programme
  • Paid Sick Leave
  • Parents Leave
  • Parental Leave
  • Full Paid Maternity Leave
  • Incentive Programme
  • Life Assurance
  • Travel and bike-to-work schemes
  • Free health insurance, including eye care (after 90 days)
  • Private pension (after 90 days)
  • Up to 100% Educational Assistance
  • Employee Assistance Program

Additional Information:

Job Posted:
January 29, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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