This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Customer Services Representative Multilingual. Marriott International Cork CEC invites you to be you, every day. Spend your days collaborating with talented individuals who thrive on providing extraordinary support to our customers. Bring passion and dedication to your job and there is no telling what you could accomplish. Are you a problem-solver or an ‘I can help you with that’ kind of person, who can build rapport easily? Do you have excellent verbal and written skills? Are you adaptable? Do you enjoy diversity? Are you interested in progressing? Here at Cork CEC, we are a diverse group (with 58 nationalities) and we are committed to ensuring our associates explore and realize their full potential. There are clear career paths and opportunities to grow right at the beginning; 36 departments, 95 job roles ranging from customer services and social media to digital content management.
Job Responsibility
Serve guests from around the world as they embark on their travel journey
Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations
Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions
Process reservation requests and support basic loyalty and customer care requests
Identify guest reservation needs and follow sales techniques to maximise revenue
Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines, and case management
Provide customer support through assistance and guidance in issue resolution, and open communication with Marriott properties, related company contacts, and third parties
Requirements
Excellent verbal and written skills
Adaptable
Problem-solver
Ability to build rapport easily
Interest in progressing
What we offer
Marriott Associate Explore rate
Choice of where to work – in centre, remote (within 50-mile radius), or hybrid
Discounts with local businesses
Flexible Working Arrangements
Leave of Absence programme
Paid Sick leave
Parents Leave
Parental Leave
Full Paid Maternity Leave
Incentive Programme
Life Assurance
Travel and bike-to-work schemes
Free health insurance including eye care (after 90 days)