CrawlJobs Logo
Marriott Bonvoy Logo Marriott Bonvoy · Customer Service

Customer Services Representative - Italian Market

Ireland, Cork Employment contract · Job Posted March 22, 2025

Job offer has expired

Job Link Share

Job Description

Marriott International Cork CEC invites you to be you, every day. Spend your days collaborating with talented individuals who thrive on providing extraordinary support to our customers. Bring passion and dedication to your job and there is no telling what you could accomplish. Are you a problem-solver or an ‘I can help you with that’ kind of person, who can build rapport easily? Do you have excellent verbal and written skills? Are you adaptable? Do you enjoy diversity? Are you interested in progressing?

Job Responsibility

  • Process reservation requests received by phone or email
  • Become an expert on Marriott's global reservation systems
  • Manage customer queries confidently
  • Enhance customer experience
  • Resolve issues

Requirements

  • Excellent verbal and written skills
  • Adaptability
  • Interest in progressing
  • Problem-solving skills
  • Ability to build rapport easily

What we offer

  • Marriott’s Associate Explore rate
  • Discounts with local businesses
  • Flexible Working Arrangements
  • Leave of Absence programme
  • Paid Sick leave
  • Parents Leave
  • Parental Leave
  • Full Paid Maternity Leave
  • Incentive Programme
  • Life Assurance
  • Travel and bike-to-work schemes
  • Free health insurance including eyecare
  • Private pension
  • Up to 100% Educational Assistance
  • Employee Assistance Program
Marriott Bonvoy - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Services Representative - Italian Market

8 matching positions

Customer Service Team Leader – Italian Market

You will be the driving force behind a passionate, customer-focused team serving...
Location
Location
Carcavelos
Salary
Salary:
Not provided
smartbox.com Logo
Smartbox Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Lead, coach, and inspire your team
  • Empower each team member to take ownership of their work and decisions
  • Conduct regular feedback sessions and 1:1s to support personal growth
  • Create a positive, inclusive and high-performing team environment
  • Monitor and maintain exceptional service levels
  • Handle escalations with empathy and creative problem-solving
  • Translate customer feedback into actionable insights to improve service delivery
  • Manage scheduling, workload distribution, and team KPIs
  • Collaborate with other market leaders and cross-functional teams to streamline workflows
  • Identify and implement process improvements that enhance both efficiency and experience
Job Responsibility
Job Responsibility
  • You will be the driving force behind a passionate, customer-focused team serving our Italian market team
  • You will lead with empathy, courage, and innovation, empowering your team to deliver outstanding experiences that reflect our company’s “Unbox” values
  • You will balance day-to-day team operations with strategic thinking, supporting individuals to reach their potential while ensuring our customers feel heard, valued, and delighted
  • Fulltime
Read More
Arrow Right
New

Senior Customer Success Manager - Enterprise

The Senior Customer Success Manager - Enterprise drives the success of a large a...
Location
Location
Salary
Salary:
70000.00 - 91000.00 EUR / Year
mews.com Logo
Mews
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Located in Spain or France.
  • Fluency in English and either Spanish or French is required
  • proficiency in Italian is a plus.
  • Proven experience in Customer Success Management for large accounts within the SaaS industry.
  • In-depth understanding of large business operating structures, workflows and personas
  • Strong stakeholder management skills up to C level, including excellent communication, goal setting and negotiation skills.
  • Proven experience in tracking and meeting adoption and revenue generation targets
  • Ability to proactively problem solve, prioritise and innovate within a very fast moving scaleup culture.
Job Responsibility
Job Responsibility
  • Owning customer management, with direct responsibility for adoption, expansion, and renewal
  • Building strong relationships with senior customer stakeholders to drive the success of strategic initiatives across a book of business
  • Ensuring the realisation of mutual value through structured strategic planning and the delivery of mutually agreed success plans and business reviews
  • Accurately tracking customer health, satisfaction and commercial opportunities to mitigate risk, identify growth potential, and implement appropriate territory planning approaches for a book of business
  • Managing contracting for large renewal and growth opportunities, working with the appropriate Mews stakeholders in Sales, Dela Desk and Revenue Operations to ensure deals are set up and managed to maximise upside
  • Assuring the success of the entire customer journey through partnership with crossfunctional Mews teams for customer marketing, onboarding, technical advisory services, and technical support
  • Driving long term customer advocacy through representing the voice of the customer within Mews, managing customer engagement with advisory boards or other executive input programs, and securing references for case studies, marketing activities and customer-to-customer
What we offer
What we offer
  • Participation in our company share program
  • Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
  • Unlimited paid holiday
  • Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy
  • Relocation options available after 1 year
  • Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself
  • Flexible, hybrid working options
  • One-off home office setup budget to make your workspace your own
  • Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in available)
  • Fulltime
Read More
Arrow Right

Customer Service Representative

Stock Plan Services is looking for interested applicants who are fluent in Engli...
Location
Location
Germany , Kronberg
Salary
Salary:
45000.00 - 50000.00 EUR / Year
fidelity.com Logo
Fidelity Investments
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Fluent in English (level C1/2, TOEFL 95+ or equivalent)
  • Proficient in at least one of the following languages: Mandarin, Italian, German and/or Japanese
  • Proven customer service, client support and problem resolution skills (preferably in a Call Center metric-oriented environment)
  • Financial qualifications or background preferred
  • Robust communication skills
  • Comprehensive understanding/interest in the financial services market, economy, and industry trends
  • Engaging teammate with superior interpersonal skills and a strong ability to empathize with others
  • Thrive in a fast paced, ambitious, and evolving team-oriented environment
  • Enjoy solving problems and have a keen eye for details
  • Valid working permit for Germany
Job Responsibility
Job Responsibility
  • Provide multilingual telephone support to international SPS participants with a variety of plan administration requests and queries
  • Provide plan education such as Equity Award, Stock Options, Restricted Stock Units/Awards and Employee Stock Purchase Plan (ESPP) to participants
  • Support with website navigation
  • Participant account maintenance (address changes, PIN resets, etc.)
  • Actively improve processes for you and your team
What we offer
What we offer
  • Competitive salary plus performance-based bonus
  • Dynamic Working - a hybrid work model
  • A fully equipped welcome package with everything you need to work from home
  • An amazing office set amongst the tranquil Taunus Forest
  • On-site, subsidized staff restaurant
  • Free onsite parking
  • Use of private company sports gym
  • Free private bus shuttle between the office and Kronberg train station
  • Fidelity Employee Pension Plan
  • Capital Accumulation Benefits (VWL)
  • Fulltime
Read More
Arrow Right
New

Partner Operations Manager

Location
Location
Ireland
Salary
Salary:
96000.00 - 120000.00 EUR / Year
airbnb.com Logo
Airbnb
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum of 8 years of progressive experience in a customer service or an operations role with 5+ years in a partner management, BPO environment
  • Fluent in English and either Spanish, German, French or Italian
  • Demonstrable experience in driving improved performance as a partner/Regional Operations manager
  • Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses
  • Experience in data analysis and reporting to identify performance trends, as well as developing and implementing performance management standards
  • Demonstrable experience translating big picture goals and strategy into implementable and concrete actions for your partners
  • Ability to work weekend days and on-call required
  • Able to travel in Europe, APAC and NA when required
  • Exceptional partner and stakeholder management
  • Exceptional performance management at scale
Job Responsibility
Job Responsibility
  • Accountable and responsible for the holistic performance of a partner or service or language
  • Enable and oversee a strong operational environment for your partners and services and ensure high quality support for the community from your partners
  • Set up for success your partner / service to deliver exceptional quality support to our community
  • Prioritise high impact focus areas with your partner/service in line with the company strategy
  • Actively work with core internal functions such as Quality, Workforce planning, Training to understand insights on performance and based on them, action within your partner / service
  • Act as a single point of contact, representing your partner / service across Delivery and CS
  • Present & report up on performance & progress to leadership across Delivery and CS
  • Hold partners accountable for the delivery of Airbnb goals
  • Own end to end the operationalization and successful adoption of new initiatives, projects and changes that impact your partner or service or language
  • Ensure alignment with Global CS Delivery
What we offer
What we offer
  • bonus
  • equity
  • benefits
  • Employee Travel Credits
Read More
Arrow Right

Director of Financial Services, Industry Lead

We are seeking a Director of Financial Services, Industry Lead, a senior leaders...
Location
Location
Switzerland , Zurich
Salary
Salary:
Not provided
blockstream.com Logo
Blockstream
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience in technology leadership, banking, or financial services transformation
  • Proven leadership in building and managing high-performing teams, stakeholder management, and decision-making capabilities
  • Proven experience in senior client-facing roles such as Director of Architecture, Principal Solutions Architect, or equivalent within banking, fintech, payments, or capital markets
  • Demonstrated ability to operate at executive and board level, advising on strategy, architecture, and transformation initiatives
  • Deep domain expertise in banking and financial services, including exposure to: Core banking platforms (Avaloq or similar preferred)
  • Custody, treasury, payments, or capital markets environments
  • Strong track record of translating market needs and business strategy into scalable technology architectures
  • Broad hands-on architectural experience across: Front-end and back-end systems
  • Cloud platforms, preferably AWS
  • DevOps practices, CI/CD pipelines, and containerization (Docker, Kubernetes)
Job Responsibility
Job Responsibility
  • Build, mentor, and lead a high-performing team responsible for translating market demand and complex financial-services client challenges into scalable, secure, and compliant architectural solutions
  • Own the identification, analysis, and prioritization of market needs across banking, custody, payments, tokenization, and digital assets
  • Define and lead industry solution and architecture strategy, ensuring alignment with market demand, regulatory requirements, and company growth objectives
  • Act as the senior-level trusted advisor and architectural authority for clients, guiding strategic technology and architecture decisions
  • Lead executive client engagements, architectural discovery sessions, and solution strategy workshops to define future-state architectures
  • Set architectural direction for end-to-end solutions, covering front-end, back-end, integration, cloud infrastructure, DevOps, and security
  • Drive customer solutions strategy within the Service and Enterprise Products organization, identifying product utility, efficiencies, and architectural synergies
  • Translate market insights and client requirements into standardized solution patterns, architectural principles, and reference architectures
  • Elevate the Enterprise Team’s competitive positioning by simplifying complex architectures and accelerating enterprise adoption
  • Demonstrate deep expertise in banking architectures and processes, including core banking platforms (e.g. Avaloq or equivalent) and integration of blockchain technologies into regulated financial systems
  • Fulltime
Read More
Arrow Right

Director of Financial Services, Industry Lead

Blockstream was founded in 2014 by Dr. Adam Back and a group of fellow cryptogra...
Location
Location
Switzerland , Zurich
Salary
Salary:
Not provided
blockstream.com Logo
Blockstream
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience in technology leadership, banking, or financial services transformation
  • Proven leadership in building and managing high-performing teams, stakeholder management, and decision-making capabilities
  • Proven experience in senior client-facing roles such as Director of Architecture, Principal Solutions Architect, or equivalent within banking, fintech, payments, or capital markets
  • Demonstrated ability to operate at executive and board level, advising on strategy, architecture, and transformation initiatives
  • Deep domain expertise in banking and financial services, including exposure to: Core banking platforms (Avaloq or similar preferred)
  • Custody, treasury, payments, or capital markets environments
  • Strong track record of translating market needs and business strategy into scalable technology architectures
  • Broad hands-on architectural experience across: Front-end and back-end systems
  • Cloud platforms, preferably AWS
  • DevOps practices, CI/CD pipelines, and containerization (Docker, Kubernetes)
Job Responsibility
Job Responsibility
  • Build, mentor, and lead a high-performing team responsible for translating market demand and complex financial-services client challenges into scalable, secure, and compliant architectural solutions
  • Own the identification, analysis, and prioritization of market needs across banking, custody, payments, tokenization, and digital assets
  • Define and lead industry solution and architecture strategy, ensuring alignment with market demand, regulatory requirements, and company growth objectives
  • Act as the senior-level trusted advisor and architectural authority for clients, guiding strategic technology and architecture decisions
  • Lead executive client engagements, architectural discovery sessions, and solution strategy workshops to define future-state architectures
  • Set architectural direction for end-to-end solutions, covering front-end, back-end, integration, cloud infrastructure, DevOps, and security
  • Drive customer solutions strategy within the Service and Enterprise Products organization, identifying product utility, efficiencies, and architectural synergies
  • Translate market insights and client requirements into standardized solution patterns, architectural principles, and reference architectures
  • Elevate the Enterprise Team’s competitive positioning by simplifying complex architectures and accelerating enterprise adoption
  • Demonstrate deep expertise in banking architectures and processes, including core banking platforms (e.g. Avaloq or equivalent) and integration of blockchain technologies into regulated financial systems
  • Fulltime
Read More
Arrow Right

Subscription Renewals Representative

The Subscriptions Renewals Organization plays a critical role in Bentley’s overa...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
bentley.com Logo
Bentley Systems
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 2+ years’ experience in Operations or Renewals within the IT industry
  • Fluency in English, Italian, and Spanish
  • Bachelor’s degree in a related field or equivalent professional experience (preferred)
  • Demonstrated success in meeting or exceeding revenue targets in subscription renewals or operations roles
  • Experience with Spanish tender contracts is advantageous
  • Results-oriented, self-motivated, and goal-driven, with a collaborative approach to delivering excellent customer service
  • Strong verbal and written communication skills
  • Ability to consult with customers and provide tailored, solution-oriented support
  • Solid understanding of sales operations processes, with experience using SAP or Workday (CRM and/or ERP)
  • Experience in a Software-as-a-Service (SaaS) environment is a plus
Job Responsibility
Job Responsibility
  • Maximize revenue within your assigned market while ensuring strong account retention by managing a portfolio of subscription renewals
  • Achieve quarterly and annual targets for retention and product expansion
  • Collaborate with Legal and Finance teams on Spanish tender contracts
  • Manage the end-to-end tender process, ensuring timely preparation, review, and submission of required documentation
  • Maintain a solid understanding of Bentley’s products across infrastructure sectors and server applications
  • Communicate and promote the value of Bentley SELECT and Open Access programs
  • Drive user retention by delivering and advocating subscription program services
  • Resolve subscription-related queries via phone, email, and other communication channels
  • Coordinate effectively across internal teams to fulfill subscription-related requests
  • Deliver a consistently high standard of customer service to your account base
What we offer
What we offer
  • A great Team and culture
  • An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction
  • An attractive salary and benefits package
  • A commitment to inclusion, belonging, and colleague well-being through global initiatives and resource groups
  • A company committed to making a real difference by advancing the world’s infrastructure for a better quality of life, where your contributions help build a more sustainable, connected, and resilient world
  • Fulltime
Read More
Arrow Right

Cloud Solution Architect

The Senior Cloud Solution Architect (CSA) with POD Lead responsibilities is acco...
Location
Location
Italy , Milano, Milan
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in IT consulting, cloud architecture, or technical delivery leadership
  • Proven technical expertise across Microsoft Cloud services (Azure, M365, or Security solutions)
  • Ability to understand and apply AI concepts within customer and operational contexts
  • Strong project management background, including governance, reporting, and delivery lifecycle management
  • Demonstrated experience in leading distributed teams and coordinating cross-functional delivery with partners and vendors
  • Solid understanding of ITIL, DevOps, and operational frameworks (change management, incident response, SLAs, KPIs)
  • Ability to communicate effectively with executive, technical, and operational stakeholders
  • Excellent written communication and documentation skills
  • able to produce high-quality customer deliverables
  • Experience leading or managing large-scale delivery teams under managed services or customer success models
Job Responsibility
Job Responsibility
  • Partner with Secured CSU leaders, delivery partners, and global/national CSA teams enabling Success Program Deliveries across our Secured customer base in your assigned markets
  • Serve as a technical authority within the POD, providing architectural guidance, best practice validation, and delivery assurance across multiple Microsoft solution areas (Azure, Security, AI, or Modern Work)
  • Conduct random delivery audits, reviewing customer deliverables for accuracy, alignment to frameworks, and technical depth
  • Lead key customer engagements to set delivery standards, ensuring technical excellence and knowledge transfer
  • Partner with SMEs and IP Leads to pilot new content and improve delivery methodologies based on field insights
  • Maintain the Rhythm of Business (ROB) cadence by facilitating bi-weekly POD syncs, monthly dashboards, and quarterly business reviews to ensure visibility, accountability, and performance tracking
  • Monitor vendor CSA utilization, engagement compliance, and CSAT performance, applying short-term corrective actions and operational optimizations based on data insights
  • Drive delivery lifecycle governance, ensuring timely kickoffs, milestone tracking, deliverables submission, and closeouts fully aligned with Success Program SLAs and documentation standards
  • Oversee workload planning and capacity management in collaboration with Resource Coordinators (RCs) and Service Delivery Managers (SDMs) to balance priorities and ensure effective allocation
  • Track and report key performance indicators (KPIs)—including utilization, CSAT, audit coverage, compliance, and billable contribution—to assess delivery health and inform decision-making
  • Fulltime
Read More
Arrow Right