Customer Services Representative - Italian Market Job at Marriott Bonvoy (Cork)

Customer Service Team Leader – Italian Market

You will be the driving force behind a passionate, customer-focused team serving...

Location

Carcavelos

Salary:

Not provided

Smartbox Group

Expiration Date

Until further notice

Requirements

Lead, coach, and inspire your team
Empower each team member to take ownership of their work and decisions
Conduct regular feedback sessions and 1:1s to support personal growth
Create a positive, inclusive and high-performing team environment
Monitor and maintain exceptional service levels
Handle escalations with empathy and creative problem-solving
Translate customer feedback into actionable insights to improve service delivery
Manage scheduling, workload distribution, and team KPIs
Collaborate with other market leaders and cross-functional teams to streamline workflows
Identify and implement process improvements that enhance both efficiency and experience

Job Responsibility

You will be the driving force behind a passionate, customer-focused team serving our Italian market team
You will lead with empathy, courage, and innovation, empowering your team to deliver outstanding experiences that reflect our company’s “Unbox” values
You will balance day-to-day team operations with strategic thinking, supporting individuals to reach their potential while ensuring our customers feel heard, valued, and delighted

Fulltime

Customer Service Representative

Stock Plan Services is looking for interested applicants who are fluent in Engli...

Location

Germany , Kronberg

Salary:

45000.00 - 50000.00 EUR / Year

Fidelity Investments

Expiration Date

Until further notice

Requirements

Fluent in English (level C1/2, TOEFL 95+ or equivalent)
Proficient in at least one of the following languages: Mandarin, Italian, German and/or Japanese
Proven customer service, client support and problem resolution skills (preferably in a Call Center metric-oriented environment)
Financial qualifications or background preferred
Robust communication skills
Comprehensive understanding/interest in the financial services market, economy, and industry trends
Engaging teammate with superior interpersonal skills and a strong ability to empathize with others
Thrive in a fast paced, ambitious, and evolving team-oriented environment
Enjoy solving problems and have a keen eye for details
Valid working permit for Germany

Job Responsibility

Provide multilingual telephone support to international SPS participants with a variety of plan administration requests and queries
Provide plan education such as Equity Award, Stock Options, Restricted Stock Units/Awards and Employee Stock Purchase Plan (ESPP) to participants
Support with website navigation
Participant account maintenance (address changes, PIN resets, etc.)
Actively improve processes for you and your team

What we offer

Competitive salary plus performance-based bonus
Dynamic Working - a hybrid work model
A fully equipped welcome package with everything you need to work from home
An amazing office set amongst the tranquil Taunus Forest
On-site, subsidized staff restaurant
Free onsite parking
Use of private company sports gym
Free private bus shuttle between the office and Kronberg train station
Fidelity Employee Pension Plan
Capital Accumulation Benefits (VWL)

Fulltime

Account Executive, Italian Market

The Sales Team at Corsearch is integral to our business’s success: not only do o...

Location

Netherlands; United Kingdom , Amsterdam; London

Salary:

Not provided

Corsearch

Expiration Date

Until further notice

Requirements

Previous experience of GAP or Value based selling of Managed SaaS or IP services
Fluent in English and Italian
Must be able to manage and maintain a large prospect database and be comfortable tracking work and forecasting sales via CRMs and sales enablement platforms such as Salesforce.com, Salesloft, Clari, Microsoft Copilot, and e4enable
Previous experience in leading multi-stakeholder sales cycles, including C Level buyers
Excellent verbal and written communication skills and a penchant for navigating a business landscape
Must be able to influence others, and engender confidence in senior managers through both face-to-face, telephone and written communication
Must be self-motivated and able to prioritize demands and make decisions under pressure
Must be self-sufficient and able to work independently as well as in a team environment
You must be able to work outside core office hours from time to time and travel globally on occasion to other company offices and for events and important client meetings

Job Responsibility

Work closely with the SDR & Marketing teams to follow up on Sales Qualified Leads generated
Prospect new accounts, generating your own pipeline by making first contact via email and call outreach to develop sales opportunities with non-clients
Lead discovery conversations with customer to identify pain points, quantify business impacts and understand frustrations with their current situation
Work with Sales Engineering to provide demos of each of the products, conduct advanced discovery and solution design with the customer
Secure and then lead in-depth face-to-face and online video meetings with prospects to address questions, oppositions, and concerns
Increase sales velocity using Gap Selling and MEDDPICC methodologies to ensure you consistently coach clients on how to buy, align our solutions to customer pain and future-state impact, and communicate the quantifiable value of what we offer
Close deals in a timely manner in line with best practices for continuously shortening the sales cycle
Manage software trials with prospective clients, to ensure adoption, use, and results
Raise the company and business profile by representing Corsearch at industry physical & virtual events
Keep up to date with industry developments, maintaining awareness of competitor activity and market trends

Fulltime

Sales Development Representative Intern

As a Sales Development Representative Intern at KnowBe4, you’ll see business thr...

Location

Netherlands , Utrecht

Salary:

Not provided

KnowBe4

Expiration Date

Until further notice

Requirements

Strong Communication and Empathy
Confident and Positive
Resilient and Adaptable
Competitiveness and Tenacity
Collaborative Team Player
Good computer skills
Fluent in Italian
Must be an undergraduate candidate
Degree in Hospitality, Communications, Customer Service, Marketing or Business Management/Administration

Job Responsibility

Map company structure and verify their information to find workable accounts
Map and identify appropriate contacts from the workable accounts
Learn critical elements of prospecting conversations in preparation for qualification calls
Role-play to learn conversation best practices, mirroring, labeling, and objection-handling techniques
Conduct calls and emails to drive solid demo bookings
Schedule and hand-off demo ready lead to quota carrying Sales Representatives
Learn how to organize, clean, prospect, and maintain our CRM database
Shadow sales development representatives with prospective customers to grow in your conversation knowledge, understanding and skills
Listen to demos of sales calls from Account Executives of varying levels of tenure
Work with cross-functional sales teams to understand the KnowBe4 business model better

What we offer

Company-wide bonuses based on monthly sales targets
Employee referral bonuses
Adoption assistance
Tuition reimbursement
Certification reimbursement
Certification completion bonuses
Modern, high-tech, and fun work environment

Director of Financial Services, Industry Lead

We are seeking a Director of Financial Services, Industry Lead, a senior leaders...

Location

Switzerland , Zurich

Salary:

Not provided

Blockstream

Expiration Date

Until further notice

Requirements

10+ years of experience in technology leadership, banking, or financial services transformation
Proven leadership in building and managing high-performing teams, stakeholder management, and decision-making capabilities
Proven experience in senior client-facing roles such as Director of Architecture, Principal Solutions Architect, or equivalent within banking, fintech, payments, or capital markets
Demonstrated ability to operate at executive and board level, advising on strategy, architecture, and transformation initiatives
Deep domain expertise in banking and financial services, including exposure to: Core banking platforms (Avaloq or similar preferred)
Custody, treasury, payments, or capital markets environments
Strong track record of translating market needs and business strategy into scalable technology architectures
Broad hands-on architectural experience across: Front-end and back-end systems
Cloud platforms, preferably AWS
DevOps practices, CI/CD pipelines, and containerization (Docker, Kubernetes)

Job Responsibility

Build, mentor, and lead a high-performing team responsible for translating market demand and complex financial-services client challenges into scalable, secure, and compliant architectural solutions
Own the identification, analysis, and prioritization of market needs across banking, custody, payments, tokenization, and digital assets
Define and lead industry solution and architecture strategy, ensuring alignment with market demand, regulatory requirements, and company growth objectives
Act as the senior-level trusted advisor and architectural authority for clients, guiding strategic technology and architecture decisions
Lead executive client engagements, architectural discovery sessions, and solution strategy workshops to define future-state architectures
Set architectural direction for end-to-end solutions, covering front-end, back-end, integration, cloud infrastructure, DevOps, and security
Drive customer solutions strategy within the Service and Enterprise Products organization, identifying product utility, efficiencies, and architectural synergies
Translate market insights and client requirements into standardized solution patterns, architectural principles, and reference architectures
Elevate the Enterprise Team’s competitive positioning by simplifying complex architectures and accelerating enterprise adoption
Demonstrate deep expertise in banking architectures and processes, including core banking platforms (e.g. Avaloq or equivalent) and integration of blockchain technologies into regulated financial systems

Fulltime

Director of Financial Services, Industry Lead

Blockstream was founded in 2014 by Dr. Adam Back and a group of fellow cryptogra...

Location

Switzerland , Zurich

Salary:

Not provided

Blockstream

Expiration Date

Until further notice

Requirements

10+ years of experience in technology leadership, banking, or financial services transformation
Proven leadership in building and managing high-performing teams, stakeholder management, and decision-making capabilities
Proven experience in senior client-facing roles such as Director of Architecture, Principal Solutions Architect, or equivalent within banking, fintech, payments, or capital markets
Demonstrated ability to operate at executive and board level, advising on strategy, architecture, and transformation initiatives
Deep domain expertise in banking and financial services, including exposure to: Core banking platforms (Avaloq or similar preferred)
Custody, treasury, payments, or capital markets environments
Strong track record of translating market needs and business strategy into scalable technology architectures
Broad hands-on architectural experience across: Front-end and back-end systems
Cloud platforms, preferably AWS
DevOps practices, CI/CD pipelines, and containerization (Docker, Kubernetes)

Job Responsibility

Build, mentor, and lead a high-performing team responsible for translating market demand and complex financial-services client challenges into scalable, secure, and compliant architectural solutions
Own the identification, analysis, and prioritization of market needs across banking, custody, payments, tokenization, and digital assets
Define and lead industry solution and architecture strategy, ensuring alignment with market demand, regulatory requirements, and company growth objectives
Act as the senior-level trusted advisor and architectural authority for clients, guiding strategic technology and architecture decisions
Lead executive client engagements, architectural discovery sessions, and solution strategy workshops to define future-state architectures
Set architectural direction for end-to-end solutions, covering front-end, back-end, integration, cloud infrastructure, DevOps, and security
Drive customer solutions strategy within the Service and Enterprise Products organization, identifying product utility, efficiencies, and architectural synergies
Translate market insights and client requirements into standardized solution patterns, architectural principles, and reference architectures
Elevate the Enterprise Team’s competitive positioning by simplifying complex architectures and accelerating enterprise adoption
Demonstrate deep expertise in banking architectures and processes, including core banking platforms (e.g. Avaloq or equivalent) and integration of blockchain technologies into regulated financial systems

Fulltime

Subscription Renewals Representative

The Subscriptions Renewals Organization plays a critical role in Bentley’s overa...

Location

Ireland , Dublin

Salary:

Not provided

Bentley Systems

Expiration Date

Until further notice

Requirements

Minimum of 2+ years’ experience in Operations or Renewals within the IT industry
Fluency in English, Italian, and Spanish
Bachelor’s degree in a related field or equivalent professional experience (preferred)
Demonstrated success in meeting or exceeding revenue targets in subscription renewals or operations roles
Experience with Spanish tender contracts is advantageous
Results-oriented, self-motivated, and goal-driven, with a collaborative approach to delivering excellent customer service
Strong verbal and written communication skills
Ability to consult with customers and provide tailored, solution-oriented support
Solid understanding of sales operations processes, with experience using SAP or Workday (CRM and/or ERP)
Experience in a Software-as-a-Service (SaaS) environment is a plus

Job Responsibility

Maximize revenue within your assigned market while ensuring strong account retention by managing a portfolio of subscription renewals
Achieve quarterly and annual targets for retention and product expansion
Collaborate with Legal and Finance teams on Spanish tender contracts
Manage the end-to-end tender process, ensuring timely preparation, review, and submission of required documentation
Maintain a solid understanding of Bentley’s products across infrastructure sectors and server applications
Communicate and promote the value of Bentley SELECT and Open Access programs
Drive user retention by delivering and advocating subscription program services
Resolve subscription-related queries via phone, email, and other communication channels
Coordinate effectively across internal teams to fulfill subscription-related requests
Deliver a consistently high standard of customer service to your account base

What we offer

A great Team and culture
An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction
An attractive salary and benefits package
A commitment to inclusion, belonging, and colleague well-being through global initiatives and resource groups
A company committed to making a real difference by advancing the world’s infrastructure for a better quality of life, where your contributions help build a more sustainable, connected, and resilient world

Fulltime

Cloud Solution Architect

The Senior Cloud Solution Architect (CSA) with POD Lead responsibilities is acco...

Location

Italy , Milano, Milan

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Proven experience in IT consulting, cloud architecture, or technical delivery leadership
Proven technical expertise across Microsoft Cloud services (Azure, M365, or Security solutions)
Ability to understand and apply AI concepts within customer and operational contexts
Strong project management background, including governance, reporting, and delivery lifecycle management
Demonstrated experience in leading distributed teams and coordinating cross-functional delivery with partners and vendors
Solid understanding of ITIL, DevOps, and operational frameworks (change management, incident response, SLAs, KPIs)
Ability to communicate effectively with executive, technical, and operational stakeholders
Excellent written communication and documentation skills
able to produce high-quality customer deliverables
Experience leading or managing large-scale delivery teams under managed services or customer success models

Job Responsibility

Partner with Secured CSU leaders, delivery partners, and global/national CSA teams enabling Success Program Deliveries across our Secured customer base in your assigned markets
Serve as a technical authority within the POD, providing architectural guidance, best practice validation, and delivery assurance across multiple Microsoft solution areas (Azure, Security, AI, or Modern Work)
Conduct random delivery audits, reviewing customer deliverables for accuracy, alignment to frameworks, and technical depth
Lead key customer engagements to set delivery standards, ensuring technical excellence and knowledge transfer
Partner with SMEs and IP Leads to pilot new content and improve delivery methodologies based on field insights
Maintain the Rhythm of Business (ROB) cadence by facilitating bi-weekly POD syncs, monthly dashboards, and quarterly business reviews to ensure visibility, accountability, and performance tracking
Monitor vendor CSA utilization, engagement compliance, and CSAT performance, applying short-term corrective actions and operational optimizations based on data insights
Drive delivery lifecycle governance, ensuring timely kickoffs, milestone tracking, deliverables submission, and closeouts fully aligned with Success Program SLAs and documentation standards
Oversee workload planning and capacity management in collaboration with Resource Coordinators (RCs) and Service Delivery Managers (SDMs) to balance priorities and ensure effective allocation
Track and report key performance indicators (KPIs)—including utilization, CSAT, audit coverage, compliance, and billable contribution—to assess delivery health and inform decision-making

Fulltime

Customer Services Representative - Italian Market

Marriott Bonvoy

Location:
Ireland , Cork

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 22, 2025

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