Customer Services Representative - Italian Market Job at Marriott Bonvoy (Cork)

Customer Service Team Leader – Italian Market

You will be the driving force behind a passionate, customer-focused team serving...

Location

Carcavelos

Salary:

Not provided

Smartbox Group

Expiration Date

Until further notice

Requirements

Lead, coach, and inspire your team
Empower each team member to take ownership of their work and decisions
Conduct regular feedback sessions and 1:1s to support personal growth
Create a positive, inclusive and high-performing team environment
Monitor and maintain exceptional service levels
Handle escalations with empathy and creative problem-solving
Translate customer feedback into actionable insights to improve service delivery
Manage scheduling, workload distribution, and team KPIs
Collaborate with other market leaders and cross-functional teams to streamline workflows
Identify and implement process improvements that enhance both efficiency and experience

Job Responsibility

You will be the driving force behind a passionate, customer-focused team serving our Italian market team
You will lead with empathy, courage, and innovation, empowering your team to deliver outstanding experiences that reflect our company’s “Unbox” values
You will balance day-to-day team operations with strategic thinking, supporting individuals to reach their potential while ensuring our customers feel heard, valued, and delighted

Fulltime

Customer Service Representative

Stock Plan Services is looking for interested applicants who are fluent in Engli...

Location

Germany , Kronberg

Salary:

45000.00 - 50000.00 EUR / Year

Fidelity Investments

Expiration Date

Until further notice

Requirements

Fluent in English (level C1/2, TOEFL 95+ or equivalent)
Proficient in at least one of the following languages: Mandarin, Italian, German and/or Japanese
Proven customer service, client support and problem resolution skills (preferably in a Call Center metric-oriented environment)
Financial qualifications or background preferred
Robust communication skills
Comprehensive understanding/interest in the financial services market, economy, and industry trends
Engaging teammate with superior interpersonal skills and a strong ability to empathize with others
Thrive in a fast paced, ambitious, and evolving team-oriented environment
Enjoy solving problems and have a keen eye for details
Valid working permit for Germany

Job Responsibility

Provide multilingual telephone support to international SPS participants with a variety of plan administration requests and queries
Provide plan education such as Equity Award, Stock Options, Restricted Stock Units/Awards and Employee Stock Purchase Plan (ESPP) to participants
Support with website navigation
Participant account maintenance (address changes, PIN resets, etc.)
Actively improve processes for you and your team

What we offer

Competitive salary plus performance-based bonus
Dynamic Working - a hybrid work model
A fully equipped welcome package with everything you need to work from home
An amazing office set amongst the tranquil Taunus Forest
On-site, subsidized staff restaurant
Free onsite parking
Use of private company sports gym
Free private bus shuttle between the office and Kronberg train station
Fidelity Employee Pension Plan
Capital Accumulation Benefits (VWL)

Fulltime

Director of Financial Services, Industry Lead

We are seeking a Director of Financial Services, Industry Lead, a senior leaders...

Location

Switzerland , Zurich

Salary:

Not provided

Blockstream

Expiration Date

Until further notice

Requirements

10+ years of experience in technology leadership, banking, or financial services transformation
Proven leadership in building and managing high-performing teams, stakeholder management, and decision-making capabilities
Proven experience in senior client-facing roles such as Director of Architecture, Principal Solutions Architect, or equivalent within banking, fintech, payments, or capital markets
Demonstrated ability to operate at executive and board level, advising on strategy, architecture, and transformation initiatives
Deep domain expertise in banking and financial services, including exposure to: Core banking platforms (Avaloq or similar preferred)
Custody, treasury, payments, or capital markets environments
Strong track record of translating market needs and business strategy into scalable technology architectures
Broad hands-on architectural experience across: Front-end and back-end systems
Cloud platforms, preferably AWS
DevOps practices, CI/CD pipelines, and containerization (Docker, Kubernetes)

Job Responsibility

Build, mentor, and lead a high-performing team responsible for translating market demand and complex financial-services client challenges into scalable, secure, and compliant architectural solutions
Own the identification, analysis, and prioritization of market needs across banking, custody, payments, tokenization, and digital assets
Define and lead industry solution and architecture strategy, ensuring alignment with market demand, regulatory requirements, and company growth objectives
Act as the senior-level trusted advisor and architectural authority for clients, guiding strategic technology and architecture decisions
Lead executive client engagements, architectural discovery sessions, and solution strategy workshops to define future-state architectures
Set architectural direction for end-to-end solutions, covering front-end, back-end, integration, cloud infrastructure, DevOps, and security
Drive customer solutions strategy within the Service and Enterprise Products organization, identifying product utility, efficiencies, and architectural synergies
Translate market insights and client requirements into standardized solution patterns, architectural principles, and reference architectures
Elevate the Enterprise Team’s competitive positioning by simplifying complex architectures and accelerating enterprise adoption
Demonstrate deep expertise in banking architectures and processes, including core banking platforms (e.g. Avaloq or equivalent) and integration of blockchain technologies into regulated financial systems

Fulltime

Director of Financial Services, Industry Lead

Blockstream was founded in 2014 by Dr. Adam Back and a group of fellow cryptogra...

Location

Switzerland , Zurich

Salary:

Not provided

Blockstream

Expiration Date

Until further notice

Requirements

10+ years of experience in technology leadership, banking, or financial services transformation
Proven leadership in building and managing high-performing teams, stakeholder management, and decision-making capabilities
Proven experience in senior client-facing roles such as Director of Architecture, Principal Solutions Architect, or equivalent within banking, fintech, payments, or capital markets
Demonstrated ability to operate at executive and board level, advising on strategy, architecture, and transformation initiatives
Deep domain expertise in banking and financial services, including exposure to: Core banking platforms (Avaloq or similar preferred)
Custody, treasury, payments, or capital markets environments
Strong track record of translating market needs and business strategy into scalable technology architectures
Broad hands-on architectural experience across: Front-end and back-end systems
Cloud platforms, preferably AWS
DevOps practices, CI/CD pipelines, and containerization (Docker, Kubernetes)

Job Responsibility

Build, mentor, and lead a high-performing team responsible for translating market demand and complex financial-services client challenges into scalable, secure, and compliant architectural solutions
Own the identification, analysis, and prioritization of market needs across banking, custody, payments, tokenization, and digital assets
Define and lead industry solution and architecture strategy, ensuring alignment with market demand, regulatory requirements, and company growth objectives
Act as the senior-level trusted advisor and architectural authority for clients, guiding strategic technology and architecture decisions
Lead executive client engagements, architectural discovery sessions, and solution strategy workshops to define future-state architectures
Set architectural direction for end-to-end solutions, covering front-end, back-end, integration, cloud infrastructure, DevOps, and security
Drive customer solutions strategy within the Service and Enterprise Products organization, identifying product utility, efficiencies, and architectural synergies
Translate market insights and client requirements into standardized solution patterns, architectural principles, and reference architectures
Elevate the Enterprise Team’s competitive positioning by simplifying complex architectures and accelerating enterprise adoption
Demonstrate deep expertise in banking architectures and processes, including core banking platforms (e.g. Avaloq or equivalent) and integration of blockchain technologies into regulated financial systems

Fulltime

Subscription Renewals Representative

The Subscriptions Renewals Organization plays a critical role in Bentley’s overa...

Location

Ireland , Dublin

Salary:

Not provided

Bentley Systems

Expiration Date

Until further notice

Requirements

Minimum of 2+ years’ experience in Operations or Renewals within the IT industry
Fluency in English, Italian, and Spanish
Bachelor’s degree in a related field or equivalent professional experience (preferred)
Demonstrated success in meeting or exceeding revenue targets in subscription renewals or operations roles
Experience with Spanish tender contracts is advantageous
Results-oriented, self-motivated, and goal-driven, with a collaborative approach to delivering excellent customer service
Strong verbal and written communication skills
Ability to consult with customers and provide tailored, solution-oriented support
Solid understanding of sales operations processes, with experience using SAP or Workday (CRM and/or ERP)
Experience in a Software-as-a-Service (SaaS) environment is a plus

Job Responsibility

Maximize revenue within your assigned market while ensuring strong account retention by managing a portfolio of subscription renewals
Achieve quarterly and annual targets for retention and product expansion
Collaborate with Legal and Finance teams on Spanish tender contracts
Manage the end-to-end tender process, ensuring timely preparation, review, and submission of required documentation
Maintain a solid understanding of Bentley’s products across infrastructure sectors and server applications
Communicate and promote the value of Bentley SELECT and Open Access programs
Drive user retention by delivering and advocating subscription program services
Resolve subscription-related queries via phone, email, and other communication channels
Coordinate effectively across internal teams to fulfill subscription-related requests
Deliver a consistently high standard of customer service to your account base

What we offer

A great Team and culture
An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction
An attractive salary and benefits package
A commitment to inclusion, belonging, and colleague well-being through global initiatives and resource groups
A company committed to making a real difference by advancing the world’s infrastructure for a better quality of life, where your contributions help build a more sustainable, connected, and resilient world

Fulltime

Cloud Solution Architect

The Senior Cloud Solution Architect (CSA) with POD Lead responsibilities is acco...

Location

Italy , Milano, Milan

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Proven experience in IT consulting, cloud architecture, or technical delivery leadership
Proven technical expertise across Microsoft Cloud services (Azure, M365, or Security solutions)
Ability to understand and apply AI concepts within customer and operational contexts
Strong project management background, including governance, reporting, and delivery lifecycle management
Demonstrated experience in leading distributed teams and coordinating cross-functional delivery with partners and vendors
Solid understanding of ITIL, DevOps, and operational frameworks (change management, incident response, SLAs, KPIs)
Ability to communicate effectively with executive, technical, and operational stakeholders
Excellent written communication and documentation skills
able to produce high-quality customer deliverables
Experience leading or managing large-scale delivery teams under managed services or customer success models

Job Responsibility

Partner with Secured CSU leaders, delivery partners, and global/national CSA teams enabling Success Program Deliveries across our Secured customer base in your assigned markets
Serve as a technical authority within the POD, providing architectural guidance, best practice validation, and delivery assurance across multiple Microsoft solution areas (Azure, Security, AI, or Modern Work)
Conduct random delivery audits, reviewing customer deliverables for accuracy, alignment to frameworks, and technical depth
Lead key customer engagements to set delivery standards, ensuring technical excellence and knowledge transfer
Partner with SMEs and IP Leads to pilot new content and improve delivery methodologies based on field insights
Maintain the Rhythm of Business (ROB) cadence by facilitating bi-weekly POD syncs, monthly dashboards, and quarterly business reviews to ensure visibility, accountability, and performance tracking
Monitor vendor CSA utilization, engagement compliance, and CSAT performance, applying short-term corrective actions and operational optimizations based on data insights
Drive delivery lifecycle governance, ensuring timely kickoffs, milestone tracking, deliverables submission, and closeouts fully aligned with Success Program SLAs and documentation standards
Oversee workload planning and capacity management in collaboration with Resource Coordinators (RCs) and Service Delivery Managers (SDMs) to balance priorities and ensure effective allocation
Track and report key performance indicators (KPIs)—including utilization, CSAT, audit coverage, compliance, and billable contribution—to assess delivery health and inform decision-making

Fulltime

Sales Development Representative

The SDR A&D (Sales Development Representative – Architects and Designers) positi...

Location

Spain , Sant Feliu de Llobregat

Salary:

Not provided

Cosentino HQ Miami

Expiration Date

Until further notice

Requirements

Bachelor's degree or at least 5 years of relevant work experience in Architecture or in Interior Design or related industries
2-3 years of sales experience, with a track record of exceeding key targets
Excellent verbal and written communication, Italian Native Speaker (daily communication with customers), fluent in English and/or Spanish (company internal languages)
Experience with Salesforce preferably or other CRMs
Legal authorization to work in Spain

Job Responsibility

Management of all B2B leads captured from different traffic sources, including digital campaigns, events, trade shows, or other acquisition channels. This management will be carried out through calls
Ensure timely qualification engagements and properly identify if there is a real business opportunity, sending those that are to the Sales team
Push for the adoption and activation of professionals on digital platforms during calls
Activate/reactivate database accounts through phone calls, aiming to find real direct/indirect sales opportunities, update the database, and improve CRM segmentations
Maintain accurate up to date records of leads, activities and outcomes using our CRM (Salesforce)
Collaborate with Sales team and help them to run leads and opportunities on time
Collaborate with Marketing to improve lead generation and awareness strategies
Participate in follow-up meetings with commercial teams, the central HQ team, General Managers, and Regional Directors
Provide monthly reports of their work and the results obtained against the set objectives
Offer excellent customer service and resolve any issues that may arise during call management

Senior Manager, Client Lead

Blockstream was founded in 2014 by Dr. Adam Back and a group of fellow cryptogra...

Location

Switzerland , Lugano

Salary:

Not provided

Blockstream

Expiration Date

Until further notice

Requirements

7-10 years of experience in client management, account management, consulting, or service sales roles within fintech, financial services, or technology infrastructure
Proven success managing and growing enterprise or institutional client accounts
Strong experience selling and managing professional services, platform services, or complex technology solutions
Demonstrated ability to operate as a trusted advisor to senior client stakeholders
Experience working in regulated environments such as banking, custody, payments, or capital markets
Strong commercial acumen, including deal structuring, pricing, and contract management
Self-starter with proven ability to work collaboratively across multiple teams and geographies, demonstrating high-quality and high-touch customer engagement throughout all phases of delivery
Excellent communication, negotiation, and stakeholder management skills
Ability to work cross-functionally with technical, delivery, and product teams
Languages: Swiss German, German, and English required

Job Responsibility

Demonstrate end-to-end ownership of client programs by identifying opportunities, positioning and selling services, and orchestrating cross-functional program teams, to deliver complex engagements from initial scoping through sustained client value
Own and manage senior client relationships for enterprise and institutional customers across banking, custody, payments, and digital asset environments
Act as the primary point of contact for clients, representing their interests internally across Delivery, Solutions, Product, and Engineering teams
Engage clients to identify needs, shape service opportunities, and sell Blockstream’s services, including implementation, integration, and ongoing support
Partner with Solutions and Delivery leadership to shape client engagements, ensuring scope, value proposition, and expectations are clearly defined
Drive account planning, pipeline development, and service expansion across assigned clients
Support pre-sales and deal shaping activities, including proposal development, pricing discussions, and commercial negotiations
Ensure clear alignment between client expectations, contracted scope, and delivery outcomes
Monitor client satisfaction, proactively address concerns, and manage escalations in partnership with Delivery leadership
Coordinate and lead client governance forums, including steering committees, QBRs, and executive reviews

Fulltime

Select Country

Customer Services Representative - Italian Market

Marriott Bonvoy

Location:
Ireland , Cork

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 22, 2025

Compare pay for this role

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Services Representative - Italian Market