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Customer Services Representative - German Speaker

Ireland, Cork Employment contract · Job Posted June 14, 2026
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Job Description

Customer Services Representative (German). Marriott International Cork CEC invites you to be you, every day. Spend your days collaborating with talented individuals who thrive on providing extraordinary support to our customers. Bring passion and dedication to your job, and there is no telling what you could accomplish.

Job Responsibility

  • Serve guests from around the world as they embark on their travel journey
  • Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world’s favourite travel company
  • Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels
  • Process reservation requests and supporting basic loyalty and customer care requests
  • Identify guest reservation needs and follow sales techniques to maximise revenue
  • Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines, and case management
  • Provide customer support through assistance and guidance in issue resolution, and open communication with Marriott properties, related company contacts, and third parties

Requirements

  • Excellent verbal and written skills
  • Are you adaptable
  • Are you interested in progressing

What we offer

  • Marriott’s Associate Explore rate
  • Sign-on/retention bonus of €2k
  • Choice of where to work – in centre, remote (within 50-mile radius), or hybrid
  • Discounts with local businesses
  • Flexible Working Arrangements to accommodate busy lives
  • Leave of Absence programme
  • Paid Sick leave
  • Parents Leave
  • Parental Leave
  • Full Paid Maternity Leave
  • Incentive Programme
  • Life Assurance and travel and bike-to-work schemes
  • Free health insurance including eye care
  • Private pension
  • Up to 100% Educational Assistance
  • Employee Assistance Program

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