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Customer Services Representative (German). Marriott International Cork CEC invites you to be you, every day. Spend your days collaborating with talented individuals who thrive on providing extraordinary support to our customers. Bring passion and dedication to your job, and there is no telling what you could accomplish.
Job Responsibility
Serve guests from around the world as they embark on their travel journey
Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world’s favourite travel company
Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels
Process reservation requests and supporting basic loyalty and customer care requests
Identify guest reservation needs and follow sales techniques to maximise revenue
Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines, and case management
Provide customer support through assistance and guidance in issue resolution, and open communication with Marriott properties, related company contacts, and third parties
Requirements
Excellent verbal and written skills
Are you adaptable
Are you interested in progressing
What we offer
Marriott’s Associate Explore rate
Sign-on/retention bonus of €2k
Choice of where to work – in centre, remote (within 50-mile radius), or hybrid
Discounts with local businesses
Flexible Working Arrangements to accommodate busy lives
Leave of Absence programme
Paid Sick leave
Parents Leave
Parental Leave
Full Paid Maternity Leave
Incentive Programme
Life Assurance and travel and bike-to-work schemes