Customer Services Officer Job at 360 Resourcing Solutions (London Bridge)

Customer Services Officer

Location

United Kingdom , Camden

Salary:

19.00 GBP / Hour

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Has a high level of customer services experience
Is multi-skilled and has good/ excellent knowledge of the majority of services within their core group e.g. people, place and business
Is able to deliver high quality services across a number of core service areas
Is able to work seamlessly across a number of customer service access channels, telephony, face to face, processing, correspondence and web
Is able to move across services and channels to respond proactively to changes in customer demand
Is able to make high quality decisions on the frontline to ensure that enquires are resolved at the first point of contact
Is able to manage complex cases and case-work with high skill level
Is able to contribute to service improvements through ideas and participating in projects as required
Is able to provide support to entry level and other experienced CSOs
Maintain awareness of service changes and developments across the Council

Job Responsibility

Represent the Council by providing the first point of contact with customers, providing advice and applying sound judgement in assessing their needs across all service areas and resolving their query directly or referring them where a detailed consultation is required

Customer Services Officer

Hyde is looking for a Customer Services Officer to join our collaborative and va...

Location

United Kingdom , London Bridge; Chichester

Salary:

25000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience in customer service
Strong communication and rapport-building skills
A proactive mindset and passion for delivering excellent customer care
The ability to handle difficult calls with resilience and empathy

Job Responsibility

Working in our call centre as the first point of contact for customers via inbound calls
Manage 35–45 demanding calls daily with professionalism and empathy
Refer specialist and complex enquiries to the appropriate teams
Provide excellent service across all communication channels
Consistently meet or exceed KPIs and service targets

What we offer

Excellent pension scheme
Generous holiday allowance
Life assurance
Award-winning flexible benefits platform
Support for learning and career development
Hybrid working options available

Fulltime

Customer Services Officer

We are seeking organised and customer-focused individuals to join the Customer R...

Location

United Kingdom , Swansea

Salary:

13.90 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Strong written communication skills
Excellent customer service approach
Confident in following guidance and procedures
Ability to manage workload and prioritise effectively
Good attention to detail and accuracy
Proficient in MS Office, including Word, Excel and MS Teams

Job Responsibility

Handle customer enquiries in line with HM Land Registry practice and guidance
Consult guidance and seek support from colleagues when queries fall outside technical authority
Process, settle and resolve points arising from customer correspondence
Record actions accurately and follow the correct procedures
Take ownership of personal development through continuous learning
Support Customer Resolution Team leadership and contribute to service improvements
Participate in embedding new processes and adapting to changing customer needs
Stay up to date with Service Line initiatives and maintain all relevant standard operating procedures

Fulltime

Senior Customer Services Officer

Location

Hong Kong , Hong Kong

Salary:

Not provided

Bureau Veritas Certification CZ, s.r.o.

Expiration Date

Until further notice

Requirements

Diploma or above in any discipline
1 year / 2 years (Senior) of customer services experience, preferable in commercial testing laboratory, manufacturing, trading, buying office or merchandising field is an advantage
Good command in English, Mandarin& Cantonese
Responsible, patient and customer-oriented
Strong communication, organizational and presentation skills
Ability to work under pressure and priories the job to handle crisis situations
Excellent client service skill to ensure effective, responsive client interaction
Mature and work independently with strong problem-solving skill (key account)
Hand-on skills in MS Word & Excel as well as other computer applications
Fresh graduates are welcome

Job Responsibility

Provide excellent customer services and maintain good relationship with clients
Handle enquiries, client instruction and complaints (Senior Program Support Coordinator) in a professional and timely manner
Coordinate with internal departments to satisfy customers’ needs by providing efficient feedback and the best solutions
Understand clients’ expectation and deliver first-class services
Follow up on the test submission
Collect market intelligence
Work closely with supervisor to provide the relevant support on key customers’ request with KAM and SBU (key account)
Be on top of the frequent program changes with required learning before deadline
Physical works involving in manual handling and/or lifting and moving samples may be required as assigned by supervisor

What we offer

5 day work
Public Holiday, Annual Leave, Marriage Leave, Maternity Leave & Paternity Leave
Double Pay, Performance Bonus
Life & Medical Insurance Benefits
Mandatory Provident Fund Contribution
Education & Training Subsidies
Excellent Training & Career Advancement Opportunities

Fulltime

Enforcement & Customer Services Officer

The individual in this position is expected to perform duties within the Transpo...

Location

United States , Norfolk

Salary:

14.62 USD / Hour

Old Dominion University

Expiration Date

Until further notice

Requirements

Working knowledge of mobile devices (e.g. iPads) and associated software
Excellent verbal and written communication skills
Some experience in a customer relations type position
Demonstrated ability to interpret parking regulations
Demonstrated ability to work outside during inclement weather conditions
Demonstrated ability to lift 20 pounds
Demonstrated ability to read and write the English language
Valid driver’s license and insurable driving record

Job Responsibility

Write citations on vehicles found in violation of University Transportation and Parking Services regulations
Disseminate parking and other directory information while in the field
Occasionally work special events

Fulltime

Customer Service Officer - Parking Services

Customer Services Officer – Parking Services. West London. Hybrid Working. £23 p...

Location

United Kingdom , West London

Salary:

23.00 GBP / Hour

Vox Consultants

Expiration Date

Until further notice

Requirements

Previous customer service experience, ideally within a public sector or contact centre environment
Must have experience within parking services
Must have experience working in a local authority or council
Excellent communication skills, both written and verbal
Ability to manage high volumes of enquiries across multiple channels

Job Responsibility

Act as the first line of contact for customer enquiries within the Parking Service
Respond to enquiries via telephone, email, web-chat, and social media channels
Handle queries relating to: Penalty Charge Notices (PCNs), Parking Suspensions, Pay & Display and Telephone Parking, Parking Permits, Accessible Transport services
Carry out administrative duties supporting all areas of the Shared Parking Service
Process customer payments securely over the telephone where applicable
Maintain accurate records and ensure enquiries are resolved within service standards

Fulltime

Utility Services Representative Supervisor - Customer Services Bureau - SFPUC (1480)

Under general direction, is responsible for supervising the activities of subord...

Location

United States , San Francisco

Salary:

93002.00 - 113100.00 USD / Year

City and County of San Francisco

Expiration Date

Until further notice

Requirements

Two (2) years of journey level clerical experience in a customer service, billing or collection department of a utility, bank, department store, insurance company, or credit agency
One (1) year (30 semester/45 quarter units) of major coursework in accounting, finance, computer science, banking, or business administration from an accredited college or university may substitute for one (1) year of qualifying experience

Job Responsibility

Plans, assigns, supervises and is responsible for the work of subordinate personnel to assume conformance with existing policies, procedures
rules and regulations, rates and their proper interpretation as they apply to consumers' accounts
evaluates the work performance of employees and/or reviews the evaluations made by subordinate supervisory personnel to ensure that performance standards are maintained
participates in the interviewing and selection of new employees and recommends to superiors the best qualified candidate(s)
Oversees and is responsible for the preparation and maintenance of a wide, variety of records and reports including important statistical reports and records on Bureau's and Divisions' activities and operations
collects, compiles and analyzes data required for a variety of billing needs and reports
Performs difficult clerical procedures and practices involving the exercise of individual judgment and knowledge of applicable laws, rules and regulations, rates and departmental procedures
Answers inquiries from the general public
answers departmental inquiries relating to the department's activities
assists in resolving a wide variety of complaints

Fulltime

New

Income Services Officer

Location

United Kingdom , London Bridge

Salary:

35100.00 - 36000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in income services, rent arrears, collections or a similar customer-focused role
Understanding of housing income, welfare benefits and affordability assessments
Experience managing customer accounts and complex casework
Knowledge of legal processes relating to rent arrears and possession (or willingness to learn)
Strong communication skills with the ability to handle sensitive conversations professionally

Job Responsibility

Manage rent arrears and other debts across multiple tenure types, including current and former customers
Take ownership of customer accounts, working proactively to prevent arrears and reduce debt
Deliver a high-quality, customer-focused service through phone and digital channels
Support customers with money management, rent prioritisation and access to welfare benefits
Process payments, refunds and account requests in line with policies and procedures
Maintain accurate income and case management records, including clear action notes
Work collaboratively with the wider Income team and internal colleagues to support service delivery
Prepare legal documentation, attend court and support eviction processes where required
Help customers access additional financial support, including local authority and charitable funding
Follow safeguarding procedures, escalating concerns and making referrals as appropriate

What we offer

Excellent pension
Generous holiday allowance
Life assurance
Flexible benefits platform
Career development & learning support
Volunteering days
Hybrid working

Fulltime

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Customer Services Officer

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