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Customer Services Manager

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James Fisher

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Location:
United Kingdom , Westhill, Aberdeen

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The role forms part of the Commercial Diving and Hyperbaric team, responsible for ensuring that new sales orders are being seamlessly delivered to our customers in accordance with the agreed schedules. This position will act as the prime contact with our commercial customers and internal stakeholders, monitoring, updating and tracking orders, dashboard and KPI’s.

Job Responsibility:

  • Managing and maintain customer relationships, providing updates on delivery and logistics
  • Ensure orders are delivered OTIF
  • Manage the operations team, ensuring accurate focused delivery of goods and services
  • Ensuing weekly/monthly order dashboards are updated and circulated on time
  • Ensuring all shipments are invoiced and shipped in an efficient manner
  • Timely reporting to clients of order updates
  • Maintenance of order books and records
  • Managing and maintenance of export/licence records in compliance with export controls
  • Liaison with all internal support departments ensuring key information to customers’ orders is updated and communicated
  • Responsible for the prompt response and compliance to customer requirements
  • Responsible for the compliance to policies, procedures and processes

Requirements:

  • Good verbal/written communications skills
  • Ability to prioritise work tasks and activities effectively
  • Excellent customer interface and management skills
  • Proficiency on critical time management
  • Demonstrable experience with customer relationships
  • Previous business systems knowledge
  • Experience of planning detail and structure
  • Previous Experience in leading a team
  • UK and International logistics/export compliance
  • HRMC and DGM exposure
What we offer:
  • Early finish on Fridays
  • Competitive salary and benefits package aligned with experience (Private Medical Insurance, Life Assurance, Cycle to work scheme, Company Pension, etc.)
  • Clear pathways for career development and organisational visibility
  • Inclusive and supportive culture that values individual contributions
  • Meaningful work with impact across safety, innovation, and global operations

Additional Information:

Job Posted:
March 19, 2026

Expiration:
March 27, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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