Customer Services Manager Job at OMP

Customer Services Manager

The Customer Services Manager plays a pivotal role in providing strong leadershi...

Location

United Kingdom , Reading

Salary:

38000.00 - 45000.00 GBP / Year

Healthxchange

Expiration Date

Until further notice

Requirements

Line management experience as a team leader or manager within a customer services/contact centre environment (required)
Experience working in a regulated environment (Pharma preferred)
Coaching skills
Passion for delivering an exceptional customer experience
Strong organisational skills
Ability to work under pressure in a fast-paced environment
Microsoft Office
CRM experience (Salesforce preferred)

Job Responsibility

Act as a customer champion, always delivering an excellent customer experience and support with increasing our customer satisfaction and retention
Ensure all compliance requirements are met and work closely with the Quality team to support compliance and regulatory requirements within the Customer Services team
Lead by example and positively influence and contribute to team culture
Conduct regular one to one meetings with team members to review individual and team performance
Regularly review the quality of work delivered by the team through call recordings and assessment in line with the call quality requirements document
Provide daily/weekly/monthly reporting on team performance, sharing insights and commentary as required
Work closely with key stakeholders within the business to identify opportunities to improve existing procedures and seek to improvement streamlined policies to improve efficiencies
Assist with answering customer calls and emails during busy periods to ensure department service levels are maintained
Support with the recruitment and induction of new starters, including completing regular meetings during probation to ensure team members achieve the required level
Manage the department shift and holiday rota to ensure sufficient staffing capacity to support incoming customer volumes and to maintain our service levels

What we offer

Company pension
annual performance bonus
25 days holiday plus bank holidays (and increasing with service)
staff discount
staff social events
access to Health Assured EAP

Fulltime

Customer Services Manager

As a Customer Services Manager, you manage a group of consultants who are part o...

Location

Belgium , Antwerp

Salary:

Not provided

OMP

Expiration Date

Until further notice

Requirements

A master’s degree or similar by experience
At least 3 years of experience in a managing position within a customer services department
Fluent in English
The ability to communicate professionally and convincingly
Service-minded and results-driven leadership skills
A flexible work attitude. You are not a nine-to-five kind of person
Advanced troubleshooting and multi-tasking skills
A knack for analyzing and reporting data

Job Responsibility

Designing and implementing help desk methods and procedures
Providing input for process improvements to the responsible managers
Managing team resources to ensure support availability within business hours and the agreed service levels
Determining and enabling support strategies and guidelines in line with overall customer services objectives
Analyzing statistics and compiling accurate reports on customer service KPIs
Building and maintaining a solid customer service collaboration with other OMP teams
Motivating team members to provide excellent support service to customers and improve the overall customer experience
Recruiting, mentoring, and helping customer services consultants grow

What we offer

Access customized training, coaching programs, and on-the-job development opportunities
Flex your schedule with working from home, adaptable hours, and the autonomy to shape your routine
An attractive salary package including an optional company car, a bike incentive program, additional extralegal vacation days, and other competitive benefits
Cross-team collaboration and creative challenges that encourage you to share knowledge, celebrate wins, and grow together
Encouragement to think differently through cross-team collaboration and innovation challenges
Thrive in a workplace that supports your physical and mental health by promoting a wide range of facilities and activities like birthday events, sports sessions, in-house coaches, and healthy meal options

Group Manager - Services Customer Operations Manager

Group Manager - Services Customer Operations Manager is a people manager role. T...

Location

Costa Rica , San José

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience
2+ years management (e.g., people, project, process, vendor, change) experience
This role requires proficiency in written, reading, and conversational English as all business operations as well as customer communications are conducted in English.

Job Responsibility

Be the leader that enables a successful S-COM team, achieving maximum business value
fosters global thinking, to evolve the global organization for greater efficiency and broader impact
enables a diverse and inclusive environment within Business Operations, where great talent is developed and maximum potential is realized
Enable an efficient end-to-end deal engine through S-COMs orchestrating deals end to end while engaging sellers, customers, support teams and other key stakeholders
executing steps to influence & shape deal construct, ensuring all contractual deliverables are completed on time and with quality to enable transformational deals
Engage across organizations to resolve complex deal issues, as needed
Enable clear and concise communications to senior field & operations LT
At any given point of time, have a clear view of what is critical to success for Microsoft, evolving strategies to adapt by understanding customer & business trends etc
Amplify the voice of Operations to field leadership and vice-versa from field to Operations leadership on how Operations is (or needs to) enable / unblocks issues in each market
Have a disciplined planning & execution rhythm for S-COM scope for each quarter in advance of the quarter, with the full team aligned and clear on their role to deliver

Fulltime

New

Customer Services Manager - MPF

You will lead a dynamic, collaborative, and fast-paced frontline operations team...

Location

Hong Kong , Hong Kong

Salary:

40000.00 - 45000.00 HKD / Month

Randstad

Expiration Date

July 31, 2026

Requirements

University degree or diploma holder, preferably with experience in pension, MPF, or financial services
A minimum of 3 to 5 years of professional experience, with proven leadership experience in a frontline or service centre environment
Solid understanding of MPFA regulatory requirements and MPF administration procedures
Strong communication, presentation, and customer service skills
extensive experience in handling complaints and demanding customers is essential
Familiar with performing customer profile checks using back-office systems
Proficient in spoken and written English
fluency in Mandarin is required

Job Responsibility

Oversee daily operations of the assigned service centre, including facilities such as kiosks, drop-in boxes, counters, and related tools
Manage centre manpower planning, roster arrangement, and workflow execution to ensure smooth operations
Execute MPF service workflows and internal administrative processes in accordance with corporate and regulatory standards
Handle MPF-related enquiries and complaints, ensuring timely resolution or proper escalation of complex cases
Ensure all Service Centre staff comply with company policies, operational guidelines, and relevant regulatory requirements
Provide training, coaching, and performance feedback to frontline staff
Coordinate with the Operations Manager and other Centre Managers on resource reallocation, especially during traffic imbalance between centres

Fulltime

Deputy Customer Services Manager

Are you a proactive and people-focused professional with a passion for deliverin...

Location

United Kingdom , London

Salary:

30000.00 - 33000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Previous experience within a professional customer service or commercial operations environment
Strong organisational and communication skills
Ability to manage multiple priorities effectively
Naturally proactive and positive approach
Confident supporting both clients and colleagues

Job Responsibility

Ensure highest possible standards of customer service are consistently delivered
Support client move-ins and oversee facilities standards
Assist with invoicing, operations and team supervision
Support daily operations of the business centre
Maintain office environment to highest standards
Assist with opening and closing procedures, office presentation and overall service delivery
Support client move-ins and move-outs
Assist with office turnaround processes
Ensure all associated administration and compliance documentation is completed accurately
Supervise junior Customer Service Representatives

Fulltime

Customer Services Manager - MPF

You will lead a dynamic, collaborative, and fast-paced frontline operations team...

Location

Hong Kong , Hong Kong

Salary:

40000.00 - 45000.00 HKD / Month

Randstad

Expiration Date

July 27, 2026

Requirements

University degree or diploma holder, preferably with experience in pension, MPF, or financial services
A minimum of 3 to 5 years of professional experience, with proven leadership experience in a frontline or service centre environment
Solid understanding of MPFA regulatory requirements and MPF administration procedures
Strong communication, presentation, and customer service skills
extensive experience in handling complaints and demanding customers is essential
Familiar with performing customer profile checks using back-office systems
Proficient in spoken and written English
fluency in Mandarin is required

Job Responsibility

Oversee daily operations of the assigned service centre, including facilities such as kiosks, drop-in boxes, counters, and related tools
Manage centre manpower planning, roster arrangement, and workflow execution to ensure smooth operations
Execute MPF service workflows and internal administrative processes in accordance with corporate and regulatory standards
Handle MPF-related enquiries and complaints, ensuring timely resolution or proper escalation of complex cases
Ensure all Service Centre staff comply with company policies, operational guidelines, and relevant regulatory requirements
Provide training, coaching, and performance feedback to frontline staff
Coordinate with the Operations Manager and other Centre Managers on resource reallocation, especially during traffic imbalance between centres

Fulltime

Assistant Customer Services Manager

We’re recruiting for a premium customer-facing operations role within a high-end...

Location

United Kingdom , Central London

Salary:

33000.00 - 35000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

MUST have previous office-based, face-to-face customer service experience
Previous experience within a customer-focused commercial environment
Strong organisational and multitasking skills
Confident communication skills with a professional and polished approach
Experience supporting or supervising a team would be highly advantageous
Comfortable working in a fast-moving, hands-on environment
Strong administrative and IT skills
Positive, proactive and solutions-focused mindset

Job Responsibility

Supporting the day-to-day operational management of a premium business centre
Delivering outstanding customer service to clients, guests and visitors
Assisting with team supervision, training and daily coordination
Managing client onboarding, office set-ups and move processes
Handling administrative duties including invoicing, compliance paperwork and supplier coordination
Conducting regular centre walkthroughs and maintaining presentation standards
Supporting meeting room operations, client requests and centre events
Liaising with contractors, suppliers and building management teams
Assisting with health & safety processes, audits and compliance checks
Supporting sales activity through centre tours and client relationship management

What we offer

Excellent company benefits
Career progression opportunities
Supportive team culture

Fulltime

Sales Manager: Customer Services & Parts (CSP) Performance

Multinational company in the automotive sector is seeking a Customer Services & ...

Location

Brazil , São Bernardo do Campo

Salary:

Not provided

Randstad

Expiration Date

October 01, 2026

Requirements

Bachelor's degree in Business Administration, Engineering, Economics, or related fields
Solid experience (3–5 years) in Customer Services, After-Sales, Parts business, Performance Management, or similar commercial functions
Experience in international or regional roles, ideally covering LAMEA or emerging markets
Strong understanding of parts business, service contracts, and after-sales operations
Proven experience working in cross-functional environments (e.g., Logistics, IT, Finance, Digital, Product Management)
Strong analytical skills, with experience in KPI management, financial forecasting, and performance steering
Familiarity with pricing strategy, portfolio management, and profitability optimization
Knowledge of digital solutions, systems landscape, and data governance
experience with data analytics or machine learning is a plus
Fluent in English

Job Responsibility

Drive end-to-end performance, growth, and profitability of the Customer Services & Parts (CSP) business across the LAMEA region
Define and govern parts pricing strategy, ensuring consistency and strong pricing governance across markets
Lead business development initiatives for parts, including e-commerce expansion, portfolio management (TruckParts, Reman, Oils & Liquids), and performance optimization
Ensure BEV Customer Service readiness across markets, including parts availability, service concepts, and operational processes
Develop and execute service contract strategies, overseeing systems, tools, and performance management to ensure scalability and profitability
Drive digital solutions and new business models for CSP, including rollout in new markets and ongoing performance monitoring
Act as a central interface between markets, business units, logistics, IT, and central functions, ensuring alignment and effective execution
Lead regional performance steering, including financial forecasting, KPI tracking, and preparation of Business Reviews (BizRev)
Coordinate operational planning (OP) cycles and lead monthly regional performance calls, ensuring transparency and action follow-up
Monitor logistics performance and resolve escalations in collaboration with supply chain partners

Fulltime

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Customer Services Manager

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