Customer Services Manager - Marketing Job at Blu Digital (London)

Group Manager - Services Customer Operations Manager

Group Manager - Services Customer Operations Manager is a people manager role. T...

Location

Costa Rica , San José

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience
2+ years management (e.g., people, project, process, vendor, change) experience
This role requires proficiency in written, reading, and conversational English as all business operations as well as customer communications are conducted in English.

Job Responsibility

Be the leader that enables a successful S-COM team, achieving maximum business value
fosters global thinking, to evolve the global organization for greater efficiency and broader impact
enables a diverse and inclusive environment within Business Operations, where great talent is developed and maximum potential is realized
Enable an efficient end-to-end deal engine through S-COMs orchestrating deals end to end while engaging sellers, customers, support teams and other key stakeholders
executing steps to influence & shape deal construct, ensuring all contractual deliverables are completed on time and with quality to enable transformational deals
Engage across organizations to resolve complex deal issues, as needed
Enable clear and concise communications to senior field & operations LT
At any given point of time, have a clear view of what is critical to success for Microsoft, evolving strategies to adapt by understanding customer & business trends etc
Amplify the voice of Operations to field leadership and vice-versa from field to Operations leadership on how Operations is (or needs to) enable / unblocks issues in each market
Have a disciplined planning & execution rhythm for S-COM scope for each quarter in advance of the quarter, with the full team aligned and clear on their role to deliver

Fulltime

Marketing Manager - Customer Care and Network Marketing

Join Marketing at Barclays to create integrated marketing strategies for Barclay...

Location

United Kingdom , Northampton; London

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Strong workload management, with the ability to balance strategic and tactical responsibilities
Proactive mindset, anticipating challenges and identifying opportunities before they arise
Creative problem-solving, with experience developing engaging marketing content and campaigns
Excellent stakeholder communication, able to influence, collaborate, and present confidently across all levels
Experience in customer experience, service-led marketing, or network/branch marketing is advantageous
Familiarity with regulated environments and compliance-aligned marketing is preferred
Financial services background — Experience working within banking, insurance, or regulated financial environments, with an understanding of customer-care and compliance expectations
Marketing background — Proven experience delivering marketing campaigns, customer communications, or service-led marketing initiatives
CIM marketing qualification — Chartered Institute of Marketing (CIM) certification or equivalent professional marketing qualification

Job Responsibility

Lead marketing initiatives that enhance customer service journeys
Develop and execute marketing plans for Barclays’ branch and service network
Prioritise and manage a diverse portfolio of projects, ensuring timely delivery while maintaining high creative and operational standards
Development and implementation of marketing strategies and delivery that aligns with the banks business objectives
Collaboration with product development, sales, and other departments to align marketing efforts with overall business objectives
Development of compelling and targeted content for various marketing channels
Analysis of data to make informed decisions and optimize marketing strategies
Management of the marketing budget, allocating resources to maximise ROI
Defines marketing vision, sets goals, clarifies objectives and works across organisations to achieve specific, well defined outcomes

Fulltime

Sales Manager: Customer Services & Parts (CSP) Performance

Multinational company in the automotive sector is seeking a Customer Services & ...

Location

Brazil , São Bernardo do Campo

Salary:

Not provided

Randstad

Expiration Date

October 01, 2026

Requirements

Bachelor's degree in Business Administration, Engineering, Economics, or related fields
Solid experience (3–5 years) in Customer Services, After-Sales, Parts business, Performance Management, or similar commercial functions
Experience in international or regional roles, ideally covering LAMEA or emerging markets
Strong understanding of parts business, service contracts, and after-sales operations
Proven experience working in cross-functional environments (e.g., Logistics, IT, Finance, Digital, Product Management)
Strong analytical skills, with experience in KPI management, financial forecasting, and performance steering
Familiarity with pricing strategy, portfolio management, and profitability optimization
Knowledge of digital solutions, systems landscape, and data governance
experience with data analytics or machine learning is a plus
Fluent in English

Job Responsibility

Drive end-to-end performance, growth, and profitability of the Customer Services & Parts (CSP) business across the LAMEA region
Define and govern parts pricing strategy, ensuring consistency and strong pricing governance across markets
Lead business development initiatives for parts, including e-commerce expansion, portfolio management (TruckParts, Reman, Oils & Liquids), and performance optimization
Ensure BEV Customer Service readiness across markets, including parts availability, service concepts, and operational processes
Develop and execute service contract strategies, overseeing systems, tools, and performance management to ensure scalability and profitability
Drive digital solutions and new business models for CSP, including rollout in new markets and ongoing performance monitoring
Act as a central interface between markets, business units, logistics, IT, and central functions, ensuring alignment and effective execution
Lead regional performance steering, including financial forecasting, KPI tracking, and preparation of Business Reviews (BizRev)
Coordinate operational planning (OP) cycles and lead monthly regional performance calls, ensuring transparency and action follow-up
Monitor logistics performance and resolve escalations in collaboration with supply chain partners

Fulltime

Customer Success Manager, Marketing Cloud

As a Customer Success Manager (CSM), you will serve as a named resource and part...

Location

United Kingdom , London

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Minimum of 7 years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture
Experience with Salesforce Marketing Cloud and/or a relevant competing platform
4+ years’ experience in management consulting services
Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organisation, including executive and C-level
Skills for analysing technical concepts and translating them into business terms and mapping business requirements into technical features
Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners
Knowledge of software development process and design methodologies
Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects

Job Responsibility

Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion
Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organisations that have purchased Signature
Help your customers achieve their business goals and outcomes on the Salesforce platform
Coordinating the completion of the Signature Success catalog of services as required for your customer
Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer
Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation
Communicate the value of Signature Success
Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success
Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues
The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage, depending on the customer’s need

What we offer

benefits and resources support you to find balance and be your best
our AI agents accelerate your impact so you can do your best

Fulltime

Customer Success Manager, Marketing Cloud

As a Customer Success Manager (CSM), you will serve as a named resource and part...

Location

United Kingdom , London

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Minimum of 7 years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture
Experience with Salesforce Marketing Cloud and/or a relevant competing platform
4+ years’ experience in management consulting services
Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organisation, including executive and C-level
Skills for analysing technical concepts and translating them into business terms and mapping business requirements into technical features
Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners
Knowledge of software development process and design methodologies
Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects

Job Responsibility

Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion
Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organisations that have purchased Signature
Help your customers achieve their business goals and outcomes on the Salesforce platform
Coordinating the completion of the Signature Success catalog of services as required for your customer
Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer
Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation
Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success
Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues
The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage, depending on the customer’s need

Fulltime

Performance Delivery Manager, Global Marketing Services

Deliver value across all Marketing Hub delivered and connected activities by gov...

Location

United States , Hoboken

Salary:

141680.00 - 212520.00 USD / Year

Unilever

Expiration Date

Until further notice

Requirements

Business acumen and customer centric mindset
Demonstrable Agile mindset and capabilities
Relentless driver of improvement (relevant to service performance & process simplification)
Holding people accountable (peers, leaders and external stakeholders) and strong personal accountability for delivery

Job Responsibility

Be the focal point of operations between Marketing retained activities in countries, Partner activities, and directions of the Product org
Be the custodian of end to end process operations and delivery for each BU/Country and Product
Ensure continuous improvement in day-to-day operations as well as process improvements projects delivery
Ensure Process SLA and Business KPIs delivery and improvement
Accountable for executing a robust and fully functioning governance model
Orchestrating continuous co-ordination between stakeholders for all operations. Help resolve any escalations/ communication-gap through process interventions.
Drive KPIs and SLA measures defined by Product Owners and evaluate for any additions/ changes with changing business requirements
Drive operations to ensure processes are aligned to Unilever ways of working and that KPIs (Service levels, cost savings, etc), SLAs (timeliness, accuracy), and Control targets are met.
Accountable for a robust and fully functioning governance model - Transactional Alignment, Continuous Improvement, Monthly & Quarterly Performance Review meetings with the MCO and Partner.
Closely work with Product Owners to ensure process designs are in sync with BU requirements and global designs.

What we offer

health insurance (including prescription drug, dental, and vision coverage)
retirement savings benefits
life insurance and disability benefits
parental leave
sick leave
paid vacation and holidays
access to numerous voluntary benefits
bonus eligible
Long-Term Incentive (LTI) eligible

Fulltime

Marketing Campaign Manager – Financial Services

We are looking for a driven and experienced Marketing Campaign Manager to join o...

Location

United Kingdom

Salary:

Not provided

Perspective Financial Group Ltd

Expiration Date

Until further notice

Requirements

Proven experience as a Campaign Manager or similar role within financial services or a regulated environment.
Strong strategic and creative thinking, with the ability to build compelling, results‑driven campaigns.
Excellent writing skills, with confidence crafting and briefing compliant marketing copy.
Hands‑on experience with: UTM set‑up and tracking
Google Analytics (GA4)
HubSpot (campaigns, reporting and lead nurture workflows)
Strong analytical skills with the ability to turn data into insight and action.
Exceptional project management and organisational skills, comfortable managing multiple campaigns simultaneously.
Proactive, detail‑oriented and solution‑focused.
Confident communicator, able to work effectively with senior stakeholders and cross‑functional teams.

Job Responsibility

Plan, manage and deliver integrated, multi‑channel marketing campaigns aligned to business and marketing strategy.
Translate objectives into clear campaign plans, defining audiences, messaging, KPIs, timelines and budgets.
Lead campaign ideation, messaging and creative briefing, ensuring all activity is on brand, compliant and customer‑focused.
Write and oversee the development of high‑quality campaign copy, including emails, landing pages and nurture content.
Coordinate cross‑functional teams and external partners to ensure campaigns are delivered on time and on budget.
Set up and manage UTM tracking, ensuring accurate attribution and performance measurement.
Use Google Analytics and HubSpot to monitor, optimise and report on campaign performance.
Build and optimise lead nurture journeys to drive engagement and conversion through the funnel.
Produce clear, insightful reports demonstrating progress against marketing and commercial objectives.
Manage campaign budgets and continuously optimise activity to maximise ROI.

What we offer

25 days holiday (rising with length of service)
Bank Holidays
Birthday Leave
Holiday Purchase Scheme
Enhanced Parental Leave
Life Assurance
Pension
Corporate Eyecare
Extras Discount shopping discounts
Cyclescheme

Fulltime

Customer Experience Manager, Core Services

Join us in building the future of finance. Our mission is to democratize finance...

Location

United States , Westlake; Denver; Chicago

Salary:

85850.00 - 130000.00 USD / Year

Robinhood

Expiration Date

Until further notice

Requirements

Active FINRA Series 7, 63, and 24 (or 9/10) licenses required
Series 66 must be obtained within 90 days
Prior leadership experience (e.g., Team Lead, Supervisor, or Manager) with a proven ability to drive results
Strong interpersonal and communication skills, with a passion for mentorship
Deep subject matter knowledge in financial services, specifically equities, corporate actions, and retirements
Comfortable leading through ambiguity and organizational change

Job Responsibility

Coach and develop a team of customer experience professionals, focusing on performance across key qualitative and quantitative metrics
Cultivate a positive, inclusive team culture that aligns with Robinhood’s values
Guide your team through change with effective communication and clarity
Respond to complex customer issues and serve as an escalation point for inquiries related to stock trading, corporate actions, and market mechanics
Support your team with expertise in equities-related topics including options, margin, and futures

What we offer

Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
100% paid health insurance for employees with 90% coverage for dependents
Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more
Employer-paid life & disability insurance, fertility benefits, and mental health benefits
Time off to recharge including company holidays, paid time off, sick time, parental leave, and more
Exceptional office experience with catered meals, events, and comfortable workspaces

Fulltime

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Customer Services Manager - Marketing

Job Description

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