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Customer Services Graduate - with Portuguese

https://www.hpe.com/ Logo

Hewlett Packard Enterprise

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Location:
Tunisia , Ariana

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This role has been designed as ‘Onsite’ with an expectation that you will primarily work from an HPE office. Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Responsibility:

  • Responsible for developing and maintaining a strong relationship with designated customers
  • The technical reference for customers in planning and delivering proactive service improvements together with the account team
  • Develop a broad multi-technology expertise, and product & service portfolio knowledge
  • Own the operational relationship with the customer
  • Follow up customer escalations, to ensure a high degree of customer satisfaction
  • Provide consultative advice, collaboration, operational best practices sharing, and have a broad technical understanding of the customer’s business and IT environment
  • Communicate with your customers on an ongoing basis on all aspects of the service delivery cycle
  • Proactively proposing improvements and changes to the customers’ IT environment
  • Identify customer needs for additional services that could lead to future service revenue growth
  • Able to motivate a team when needed and enthusiastic about the IT solutions and services that can bring to unlock true customer value
  • A good ambassador for the customer within HPE who works professionally in solving and escalating all kinds of support-related issues

Requirements:

  • First level University Degree or equivalent combination of education and experience
  • Strong communication skills in Portuguese and English, both verbal and written
  • Good at relationship-building with a proactive mindset & attitude
  • Understanding of the main principles of Service Management
  • Business oriented with good analytical skills
  • Team player, with a good set of interpersonal skills
  • Can easily take on new knowledge and apply it to real-life situations

Nice to have:

  • Accountability
  • Active Learning
  • Active Listening
  • Bias
  • Business Growth
  • Change Management
  • Client Expectations Management
  • Coaching
  • Creativity
  • Critical Thinking
  • Cross-Functional Teamwork
  • Customer Centric Solutions
  • Customer Experience (CX)
  • Customer Feedback
  • Customer Lifetime Value
  • Customer Relationship Management (CRM)
  • Design Thinking
  • Empathy
  • Follow-Through
  • Growth Mindset
  • Infrastructure as a Service (IaaS)
  • Intellectual Curiosity
  • Long Term Planning
  • Managing Ambiguity
What we offer:
  • Initial extensive onboarding to support you with adjusting to the role
  • Ongoing learning and development
  • Be mentored by at least one senior member of the team
  • Competitive salary and great benefits
  • Great work-life balance including hybrid working and Wellness Fridays initiative
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

Additional Information:

Job Posted:
July 22, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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