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Customer Services Graduate - with Italian

https://www.hpe.com/ Logo

Hewlett Packard Enterprise

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Location:
Tunisia , Ariana

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The first role in your work-life, can be the most important decision you make in your career. With HPE, you can be sure you made the best decision. Our services organization, Account Services, is currently looking for an early career Customer Services – Graduate who’s passionate about IT. As our new team member, you will work with basic-level accounts and deliver value services to our customers. You’ll collaborate with an account delivery team and will be responsible for developing and maintaining a strong, trusted relationship with your customers, and the overall service experience from HPE.

Job Responsibility:

  • Responsible for developing and maintaining a strong relationship with designated customers
  • The technical reference for customers in planning and delivering proactive service improvements together with the account team
  • Develop a broad multi-technology expertise, and product & service portfolio knowledge
  • Own the operational relationship with the customer
  • Follow up customer escalations, to ensure a high degree of customer satisfaction
  • Provide consultative advice, collaboration, operational best practices sharing, and have a broad technical understanding of the customer’s business and IT environment
  • Communicate with your customers on an ongoing basis on all aspects of the service delivery cycle
  • Proactively proposing improvements and changes to the customers’ IT environment
  • Identify customer needs for additional services that could lead to future service revenue growth
  • Able to motivate a team when needed and enthusiastic about the IT solutions and services that can bring to unlock true customer value
  • A good ambassador for the customer within HPE who works professionally in solving and escalating all kinds of support-related issues

Requirements:

  • First level University Degree or equivalent combination of education and experience
  • Strong communication skills in Italian and English, both verbal and written
  • Good at relationship-building with a proactive mindset & attitude
  • Understanding of the main principles of Service Management
  • Business oriented with good analytical skills
  • Team player, with a good set of interpersonal skills
  • Can easily take on new knowledge and apply it to real-life situations

Nice to have:

  • Accountability
  • Active Learning
  • Active Listening
  • Bias
  • Business Growth
  • Change Management
  • Client Expectations Management
  • Coaching
  • Creativity
  • Critical Thinking
  • Cross-Functional Teamwork
  • Customer Centric Solutions
  • Customer Experience (CX)
  • Customer Feedback
  • Customer Lifetime Value
  • Customer Relationship Management (CRM)
  • Design Thinking
  • Empathy
  • Follow-Through
  • Growth Mindset
  • Infrastructure as a Service (IaaS)
  • Intellectual Curiosity
  • Long Term Planning
  • Managing Ambiguity
What we offer:
  • Initial extensive onboarding to support you with adjusting to the role
  • Ongoing learning and development
  • Be mentored by at least one senior member of the team
  • Competitive salary and great benefits
  • Great work-life balance including hybrid working and Wellness Fridays initiative
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

Additional Information:

Job Posted:
July 22, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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