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Customer Services Executive

healthxchange.com Logo

Healthxchange

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Location:
United Kingdom , Reading

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

30000.00 GBP / Year
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Job Description:

We’re looking for a dynamic, people-focused individual to join our Customer Services team and play a key role in delivering outstanding support across phone, email, and live chat. You’ll help create exceptional customer experiences while contributing to the continued success and growth of Healthxchange.

Job Responsibility:

  • Act as a customer champion, always delivering an excellent customer experience and support with increasing our customer satisfaction and retention
  • Take ownership of customer queries, working with internal stakeholders to investigate and provide a full resolution for the customer
  • Ensure orders are processed promptly and accurately, adhering to company Standard Operating Procedures and all compliance requirements
  • Liaise with external third-party suppliers e.g. delivery companies to investigate and resolve customer delivery issues
  • Investigate and respond to customer complaints, providing a resolution in line with customer expectations and in line with company policies
  • Ensure customer emails, phone calls and Live Chats are responded to within agreed department response times
  • Act as a brand ambassador when interacting with customers, consistently demonstrating high levels of integrity, diligence, and professionalism
  • Always act as a team player, working with your colleagues to achieve department goals and objectives
  • Maintain accurate records within our customer database and CRM system
  • Support with initiatives to upsell or promote HXP’s products or services
  • Maintain an up-to-date knowledge of company products and procedures
  • Provide support with ad-hoc projects and tasks as required

Requirements:

  • Excellent understanding of what a great customer experience is
  • Previous experience in a Customer Support or Contact Centre environment
  • Strong organisational skills and able to work to deadlines and deliver results under pressure
  • High attention to detail with a focus on quality
  • Excellent email writing skills
  • Ability to work under pressure in a fast-paced environment, whilst being flexible and adaptable
  • Self-motivated, with the ability to work under minimal supervision
  • Excellent time management capability
  • Proven communication skills, and confident telephone manner
  • IT skill such as Microsoft Office and CRM systems (Salesforce desirable)
What we offer:
  • Company pension
  • annual performance bonus
  • 23 days holiday plus bank holidays (and increasing with service)
  • staff discount
  • staff social events
  • access to Health Assured EAP

Additional Information:

Job Posted:
March 13, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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