Customer Services Executive

• Manage customer enquiries via telephone and digital channels using CRM and contact centre systems
• Process and manage customer orders
• Respond promptly and efficiently to general and order-specific enquiries
• Handle returns and refunds, ensuring all systems are accurately updated
• Support customers with order tracking and delivery updates
• Manage complaints professionally, resolving issues or escalating when required
• Accurately log all customer interactions and actions within the CRM system
• Collaborate with internal teams including Sales, Marketing, Logistics, and After Sales Support

• Previous experience within a customer service role selling a product (essential)
• Experience using CRM systems
• Good understanding of Consumer Rights Act and Distance Selling Regulations
• Strong communication skills, both verbal and written
• Confident handling challenging customer situations with professionalism and empathy
• High level of accuracy with strong data entry and administrative skills
• Well-organised with excellent time management and prioritisation skills
• Proficient in Microsoft Office

Experience with SAP and/or Salesforce

• Excellent benefits
• Hybrid working