Customer Services Executive Job at Softcat (Marlow)

Customer Services Executive

If you're passionate about delivering great customer service and building positi...

Location

United Kingdom , Yeovil

Salary:

25000.00 - 28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience within a customer service or client-facing role
Excellent communication skills, both written and verbal
Strong organisational and time management skills
A proactive and solutions focused approach
Good IT skills, including Microsoft Office
A positive, team-oriented attitude

Job Responsibility

Providing guidance to customers on ordering procedures and account management
Managing a wide range of queries including delivery issues, claims, invoice queries and account updates
Processing orders, renewals and cancellations accurately and within agreed timeframes
Building strong relationships with both customers and suppliers to support effective service delivery
Delivering a proactive, high-quality service to a portfolio of customers, ensuring excellent levels of satisfaction
Maintaining accurate system records and ensuring all updates are completed promptly
Producing reports and attending review meetings where required
Working closely with internal teams to support overall service delivery
Identifying opportunities to improve efficiency and streamline processes
Prioritising workload effectively to meet deadlines and business needs

Fulltime

Customer Services Executive

We’re looking for a dynamic, people-focused individual to join our Customer Serv...

Location

United Kingdom , Reading

Salary:

30000.00 GBP / Year

Healthxchange

Expiration Date

Until further notice

Requirements

Excellent understanding of what a great customer experience is
Previous experience in a Customer Support or Contact Centre environment
Strong organisational skills and able to work to deadlines and deliver results under pressure
High attention to detail with a focus on quality
Excellent email writing skills
Ability to work under pressure in a fast-paced environment, whilst being flexible and adaptable
Self-motivated, with the ability to work under minimal supervision
Excellent time management capability
Proven communication skills, and confident telephone manner
IT skill such as Microsoft Office and CRM systems (Salesforce desirable)

Job Responsibility

Act as a customer champion, always delivering an excellent customer experience and support with increasing our customer satisfaction and retention
Take ownership of customer queries, working with internal stakeholders to investigate and provide a full resolution for the customer
Ensure orders are processed promptly and accurately, adhering to company Standard Operating Procedures and all compliance requirements
Liaise with external third-party suppliers e.g. delivery companies to investigate and resolve customer delivery issues
Investigate and respond to customer complaints, providing a resolution in line with customer expectations and in line with company policies
Ensure customer emails, phone calls and Live Chats are responded to within agreed department response times
Act as a brand ambassador when interacting with customers, consistently demonstrating high levels of integrity, diligence, and professionalism
Always act as a team player, working with your colleagues to achieve department goals and objectives
Maintain accurate records within our customer database and CRM system
Support with initiatives to upsell or promote HXP's products or services

What we offer

Company pension
annual performance bonus
23 days holiday plus bank holidays (and increasing with service)
staff discount
staff social events
access to Health Assured EAP

Fulltime

Customer Services Executive

We’re looking for a dynamic, people-focused individual to join our Customer Serv...

Location

United Kingdom , Reading

Salary:

30000.00 GBP / Year

Healthxchange

Expiration Date

Until further notice

Requirements

Excellent understanding of what a great customer experience is
Previous experience in a Customer Support or Contact Centre environment
Strong organisational skills and able to work to deadlines and deliver results under pressure
High attention to detail with a focus on quality
Excellent email writing skills
Ability to work under pressure in a fast-paced environment, whilst being flexible and adaptable
Self-motivated, with the ability to work under minimal supervision
Excellent time management capability
Proven communication skills, and confident telephone manner
IT skill such as Microsoft Office and CRM systems (Salesforce desirable)

Job Responsibility

Act as a customer champion, always delivering an excellent customer experience and support with increasing our customer satisfaction and retention
Take ownership of customer queries, working with internal stakeholders to investigate and provide a full resolution for the customer
Ensure orders are processed promptly and accurately, adhering to company Standard Operating Procedures and all compliance requirements
Liaise with external third-party suppliers e.g. delivery companies to investigate and resolve customer delivery issues
Investigate and respond to customer complaints, providing a resolution in line with customer expectations and in line with company policies
Ensure customer emails, phone calls and Live Chats are responded to within agreed department response times
Act as a brand ambassador when interacting with customers, consistently demonstrating high levels of integrity, diligence, and professionalism
Always act as a team player, working with your colleagues to achieve department goals and objectives
Maintain accurate records within our customer database and CRM system
Support with initiatives to upsell or promote HXP’s products or services

What we offer

Company pension
annual performance bonus
23 days holiday plus bank holidays (and increasing with service)
staff discount
staff social events
access to Health Assured EAP

Fulltime

Customer Services Executive

Would you like to kick start your career in a supportive, collaborative and inno...

Location

United Kingdom , Manchester, Marlow

Salary:

Not provided

Softcat

Expiration Date

Until further notice

Requirements

Highly organised with high attention to detail
Excellent Time Management skills
Ability to multi-task
Able to learn quickly and retain lots of information
Someone not afraid to roll their sleeves up and work hard
Have an excellent telephone manner
Excellent communication and administration skills

Job Responsibility

Processing requests for return and or credits
Unravelling and resolving all queries and discrepancies with both customers and suppliers
Processing credit and reinvoices for our customers, working closing with our credit control team
Resolving duplicate shipments with our Accounts payable team and suppliers
Understanding internal processes and systems in order to provide our sales teams with assistance and advice
Good understanding and accurate processing of financial transactions such as raising customer and supplier credits and the impact this has on the wider business
Dedicated Customer Service rep for several Sales teams

What we offer

Pension
Share incentive plan
Life Assurance
Healthcare
Holiday
Trips
Vouchers
Partner/family Benefits
Perklife
Maternity, Paternity and Adoption support

Fulltime

Customer Services Executive – Complaints Resolution

Optical Express is the UK’s leading provider of laser eye surgery, lens replacem...

Location

United Kingdom , Glasgow

Salary:

27000.00 GBP / Year

Optical Express Group

Expiration Date

Until further notice

Requirements

Previous experience in a customer service role, ideally within healthcare, retail, or regulated environments
Strong background in complaints handling and resolution
Excellent written communication skills with a keen eye for detail and tone
Ability to manage sensitive conversations with empathy and professionalism
Proficient in Microsoft Office and CRM systems
Understanding of regulatory frameworks such as GDPR and healthcare standards is advantageous
Empathetic and customer-focused
Resilient and calm under pressure
Professional and diplomatic
Strong organisational and time management skills

Job Responsibility

Handle customer complaints and escalations via phone, email, and written correspondence
Investigate complex issues thoroughly and liaise with clinical and operational teams to gather relevant information
Draft high-quality, personalised response letters and emails that reflect Optical Express’s tone and values
Ensure all complaints are resolved in line with company policies and regulatory standards (e.g., GOC, CQC)
Maintain accurate records of all interactions and resolutions using internal systems
Identify trends and recurring issues, providing feedback to improve processes and customer experience
Support the wider customer service team during busy periods or special initiatives

What we offer

State of the art, modern working environments
29 days annual leave
Free Laser Eye Surgery and Intraocular Lens Surgery
Free eye tests
Discounted prescription eye wear and sunglasses
Generous Optical Express friends and family discount scheme
Ongoing training and development opportunities
Pension scheme

Fulltime

Customer Services Support Executive

Would you like to kick start your career in a supportive, collaborative and inno...

Location

United Kingdom , Marlow, Manchester

Salary:

Not provided

Softcat

Expiration Date

Until further notice

Requirements

Experience being highly organised with a high attention to detail
Excellent Time Management Skills
Excellent communication and administration skills
Good team player but able to work independently and use their own initiative
Proficient in Microsoft Office (Word, Excel & Outlook) and have excellent analytical and numerical skills

Job Responsibility

Managing returns in and out of our warehouse
Managing weekly returns to our main suppliers
Monthly stock checks at our partners' warehouses, managing stock in/out and placing internal and external orders
Completing a variety of tasks relating to our suppliers such as, chasing credit notes, returning goods, obtaining returns authorisation, resolving queries and discrepancies
Investigate order delivery discrepancies

What we offer

Pension
Share incentive plan
Life Assurance
Healthcare
Holiday
Trips
Vouchers
Partner/family Benefits
Perklife
Maternity, Paternity and Adoption support

Fulltime

Customer Service Advisor / Patient Services Executive

At Care Fertility, we are dedicated to providing exceptional holistic fertility ...

Location

United Kingdom , Cardiff

Salary:

10389.00 GBP / Year

Webrecruit

Expiration Date

Until further notice

Requirements

Experience in a patient-facing or customer service role, ideally within a healthcare setting
Strong organisational, communication and interpersonal skills
Ability to demonstrate a high level of compassion in every interaction
Ability to provide a service rooted in expertise and attention to detail with a strong focus on patient experience and satisfaction

Job Responsibility

Primary point of contact for patients, ensuring they receive compassionate, expert, and seamless care throughout their fertility journey
Work closely with clinical and administrative teams to ensure every patient experience reflects our values of compassion, collaboration, and expertise

What we offer

33 Days annual leave FTE (inc. public holidays)
Pension scheme
Life assurance
A range of other benefits including retail discounts and a wellbeing hub

Parttime

New

Customer Services Manager - MPF

You will lead a dynamic, collaborative, and fast-paced frontline operations team...

Location

Hong Kong , Hong Kong

Salary:

40000.00 - 45000.00 HKD / Month

Randstad

Expiration Date

July 31, 2026

Requirements

University degree or diploma holder, preferably with experience in pension, MPF, or financial services
A minimum of 3 to 5 years of professional experience, with proven leadership experience in a frontline or service centre environment
Solid understanding of MPFA regulatory requirements and MPF administration procedures
Strong communication, presentation, and customer service skills
extensive experience in handling complaints and demanding customers is essential
Familiar with performing customer profile checks using back-office systems
Proficient in spoken and written English
fluency in Mandarin is required

Job Responsibility

Oversee daily operations of the assigned service centre, including facilities such as kiosks, drop-in boxes, counters, and related tools
Manage centre manpower planning, roster arrangement, and workflow execution to ensure smooth operations
Execute MPF service workflows and internal administrative processes in accordance with corporate and regulatory standards
Handle MPF-related enquiries and complaints, ensuring timely resolution or proper escalation of complex cases
Ensure all Service Centre staff comply with company policies, operational guidelines, and relevant regulatory requirements
Provide training, coaching, and performance feedback to frontline staff
Coordinate with the Operations Manager and other Centre Managers on resource reallocation, especially during traffic imbalance between centres

Fulltime

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Customer Services Executive

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