Customer Services Executive

• Field Quality Check (QC): Independently visit homes and establishments within assigned areas of Kochi to verify the accuracy of previously collected survey data regarding water connections
• Use provided digital tools to compare reported data with on-the-ground reality
• Verify crucial details such as connection status, meter readings, property details, and consumer information
• Data Updation: Collect any missing or updated information directly from residents or property owners on-site
• Accurately record and input all verified and updated data into the company's system in real-time or soon after the visit
• Customer Interaction: Serve as a professional representative of the company, interacting politely and clearly explaining the purpose of the visit to residents
• Address basic customer queries related to the survey process or data collection with clarity and patience
• Reporting & Compliance: Ensure all fieldwork is completed within set daily targets and deadlines
• Submit daily reports detailing work progress, QC findings, and any challenges encountered in the field
• Adhere strictly to company policies, safety protocols, and ethical data collection standards

• Enthusiastic
• Detail-oriented
• Fresh graduates or anyone looking to start their career
• Ability to travel extensively within designated areas
• Ability to use digital tools (e.g., tablets/smartphones)
• Ability to interact politely and clearly with the public
• Ability to complete work within set daily targets and deadlines
• Adherence to company policies, safety protocols, and ethical data collection standards

Training will be provided