CrawlJobs Logo

Customer Services Coordinator

brookstreet.co.uk Logo

Brook-St Hiredonline

Location Icon

Location:
United Kingdom , Cardiff

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Are you an organised and motivated individual with a passion for delivering outstanding customer support? We're looking for a Customer Services Coordinator to join a busy UK team, providing vital customer service support across our business. This office based role is very close to Cardiff centre and offering onsite parking. In this role, you'll be the heart of our customer service operations-processing orders, handling enquiries, and ensuring that every interaction benefits from your attention to detail and excellent communication skills. You'll also play a key part in supporting our internal systems, helping to keep things running smoothly behind the scenes.

Job Responsibility:

  • Process and manage customer sales orders efficiently
  • Coordinate and arrange the despatch of UK consignments, ensuring timely delivery
  • Respond to customer queries via phone and email, ensuring timely and accurate resolution
  • Documentation control, prepare accurate quotations and ensure all details are recorded
  • Internal coordination between sales, production and despatch departments to ensure accurate delivery
  • Keep administrative systems up to date, scanning, filing, and maintaining accurate records
  • Assist with complaint logging and follow-up actions
  • Provide sales information for UK customer base

Requirements:

  • Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Excellent written and verbal communication skills with a customer service background
  • A high level of organisation and accuracy with great attention to detail
  • Ability to multitask and manage priorities effectively
  • A proactive attitude and ability to work both independently and collaboratively
  • Commitment to providing exceptional customer service with a friendly, helpful approach
What we offer:
  • early finish Fridays
  • onsite parking

Additional Information:

Job Posted:
December 28, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Brook-St Hiredonline - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Services Coordinator

New

Customer Service Coordinator

You are a customer-focused professional who plays a critical role in supporting ...
Location
Location
Kazakhstan , Almaty
Salary
Salary:
Not provided
bradken.com Logo
Bradken
Expiration Date
January 25, 2026
Flip Icon
Requirements
Requirements
  • Qualifications in Business, Sales, Supply Chain, Logistics, or a related discipline
  • Proven experience in customer or order management roles, managing complex queries with professionalism
  • Strong Salesforce CRM capability, including reporting and pipeline support (highly desirable)
  • Exposure to manufacturing, foundry, mining, or heavy industry environments preferred
  • Working knowledge of logistics and supply chain operations
Job Responsibility
Job Responsibility
  • Primary point of contact for customer service matters, ensuring timely, professional resolution of issues
  • Work closely with Sales, Logistics, Manufacturing, Estimating, and Engineering teams to meet customer requirements
  • Support the onboarding and development of new team members
  • Responsible for the end-to-end processing, tracking, and fulfilment of customer orders
  • Proactively communicate order status, dispatch details, and delivery timelines
  • Monitor customer account status, including outstanding or overdue invoices
  • Raise Customer Feedback Reports to address service gaps
  • Maintain accurate data across systems such as Salesforce and Epicor
  • Act as the regional Salesforce Super User
  • Assist with customer pricing updates
What we offer
What we offer
  • Safety first environment and mindset
  • Flexible work options
  • Competitive Total Reward Packages
  • Global and local recognition programs
  • Paid Parental Leave
  • Learning and Development focus
  • Education assistance
  • EAP for you and your family
  • Community Involvement program
Read More
Arrow Right
New

Customer Service Coordinator

As a Customer Service Coordinator at Monster Energy, you'll be the driving force...
Location
Location
China , Shanghai
Salary
Salary:
120000.00 - 180000.00 CNY / Year
https://www.randstad.com Logo
Randstad
Expiration Date
February 21, 2026
Flip Icon
Requirements
Requirements
  • Prefer a Bachelor's Degree in the field of Business Administration, Communications, or related field of study
  • Between 3-5 years of experience in customer service in FMCG
  • Proficient in Microsoft suite of software products
  • emphasis on Excel
  • SAP experience preferred – SAP ECC, SAP TM
  • Excellent written and verbal communication skills in English preferred
Job Responsibility
Job Responsibility
  • Work closely with customers across the assigned territories, in close collaboration with management to address any and all service issues dealing with product supply and sales order fulfillment
  • Receive, organize, and manage data entry of all customer orders to support demand fulfillment in support of company sales objectives
  • Maintain relationships with customers, monitor their inventory levels and depletions
  • Receive, organize, and manage data entry of all internal sample orders for execution of company marketing and sampling activities in each assigned territory
  • Work with internal and external customers to ensure a clear transfer of ownership in sales orders, in compliance with company financial accounting procedures, and for sample orders
  • Ensure that Company operational standards, policies, procedures, and practices are followed in a timely and consistent manner
  • Fulltime
Read More
Arrow Right
New

Customer Service Coordinator

As a Customer Service Coordinator at Monster Energy, you'll be the driving force...
Location
Location
China , Shanghai
Salary
Salary:
180000.00 - 240000.00 CNY / Year
https://www.randstad.com Logo
Randstad
Expiration Date
February 14, 2026
Flip Icon
Requirements
Requirements
  • Prefer a Bachelor's Degree in the field of Business Administration, Communications, or related field of study
  • Between 3-5 years of experience in customer service in FMCG
  • Proficient in Microsoft suite of software products
  • emphasis on Excel
  • SAP experience preferred – SAP ECC, SAP TM
  • Excellent written and verbal communication skills in English preferred
Job Responsibility
Job Responsibility
  • Work closely with customers across the assigned territories, in close collaboration with management to address any and all service issues dealing with product supply and sales order fulfillment
  • Receive, organize, and manage data entry of all customer orders to support demand fulfillment in support of company sales objectives
  • Maintain relationships with customers, monitor their inventory levels and depletions
  • Receive, organize, and manage data entry of all internal sample orders for execution of company marketing and sampling activities in each assigned territory
  • Work with internal and external customers to ensure a clear transfer of ownership in sales orders, in compliance with company financial accounting procedures, and for sample orders
  • Ensure that Company operational standards, policies, procedures, and practices are followed in a timely and consistent manner
Read More
Arrow Right

Customer Service Coordinator

Busy, hands-on role where you'll be the main point of contact for your own portf...
Location
Location
United Kingdom , Livingston
Salary
Salary:
29000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in a manufacturing environment
  • Proven experience in account management or customer service roles
  • Strong multitasking and organisational skills
  • Excellent communication and interpersonal abilities
  • A proactive, systematic approach to problem-solving
  • Comfortable working with CRM systems and other digital tools
Job Responsibility
Job Responsibility
  • Oversee and manage a portfolio of customer accounts
  • Proactively handle customer queries, requests, and complaints
  • Generate and manage bespoke quotations, orders, and amendments using CRM systems
  • Monitor stock levels and coordinate with logistics to ensure timely deliveries
  • Collaborate with internal teams including sales, logistics, and customer service
  • Maintain accurate customer records and prepare account plans
  • Manage returns and credit processes
  • Attend internal meetings to support continuous improvement and customer satisfaction
What we offer
What we offer
  • Opportunities for career development
  • Supportive and collaborative team culture
  • Health and safety-focused workplace
  • Involvement in continuous improvement initiatives
  • Fulltime
Read More
Arrow Right

Customer Service Coordinator

Join Our clients team as their Customer Service Coordinator! Based in Wimbledon....
Location
Location
United Kingdom , Wimbledon
Salary
Salary:
25000.00 - 26000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven office experience, preferably in a sales or administrative role
  • Strong computer skills, including proficiency in Microsoft Office Suite
  • Excellent organisational skills with attention to detail
  • Good phone etiquette and communication skills
  • Experience with data entry tasks is essential
  • Ability to work collaboratively within a team environment
  • A proactive approach to problem-solving
  • Strong team player skills
Job Responsibility
Job Responsibility
  • Assist with daily administrative tasks to support the sales team
  • Creating jobsheets, sending invoices and filing jobsheets away
  • Manage customer inquiries via phone and email with professionalism
  • Maintain accurate records of sales activities and customer interactions
  • Assist with managing our inventory management software
  • Utilise Microsoft Office and Google Workspace for documentation and reporting
  • Support data entry tasks to ensure up-to-date information management
  • Collaborate with team members to streamline office processes
  • Send booking confirmations and assist with the directors office admin
  • Assist in preparing sales presentations and proposals
What we offer
What we offer
  • great benefits
  • Fulltime
Read More
Arrow Right

Customer Service Coordinator

Are you passionate about providing exceptional customer service? Do you thrive i...
Location
Location
United Kingdom , Burgess Hill
Salary
Salary:
24000.00 - 25000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong communication and interpersonal skills
  • Attention to detail and the ability to process orders accurately
  • A proactive approach to problem-solving and client engagement
  • Experience in customer service administration
  • A team player mentality with the ability to collaborate effectively across departments
  • Proficiency in using customer service software and tools
  • Car driver ideally required
Job Responsibility
Job Responsibility
  • Responding to Enquiries: Quickly and professionally address customer inquiries, providing accurate information and solutions
  • Order Processing: Handle customer orders with precision, following company procedures to ensure accuracy and efficiency
  • Client Communication: Maintain regular contact with clients, offering updates and support throughout their journey with us
  • Internal Coordination: Work closely with internal teams to align production schedules with customer expectations, ensuring smooth operations
  • Post-Delivery Follow-Up: Gather feedback after deliveries to ensure our clients are satisfied and ready to share their positive experiences
  • Record Keeping: Keep detailed records of all client interactions to maintain high service standards and facilitate future communication
  • Online Support: Assist with online order handling and general service queries, enhancing the overall customer experience
What we offer
What we offer
  • Eye care vouchers and money towards glasses should you require them for VDU purposes
  • We can search for permanent work whilst you're in assignments and offer expert interview support and advice
  • Weekly pay
  • Pension scheme option (with employer contributions)
  • 28 days paid annual leave (Based on a weekly accrual)
  • Fulltime
Read More
Arrow Right

Customer Service Coordinator

Temporary Customer Service Coordinator role with immediate start in Basingstoke....
Location
Location
United Kingdom , Basingstoke
Salary
Salary:
13.00 GBP / Hour
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong communication and interpersonal skills
  • Attention to detail and the ability to process orders accurately
  • A proactive approach to problem-solving and client engagement
  • Experience in customer service administration
  • A team player mentality with the ability to collaborate effectively across departments
  • Proficiency in using customer service software and tools
Job Responsibility
Job Responsibility
  • Responding to Enquiries: Quickly and professionally address customer inquiries, providing accurate information and solutions
  • Order Processing: Handle customer orders with precision, following company procedures to ensure accuracy and efficiency
  • Client Communication: Maintain regular contact with clients, offering updates and support throughout their journey with us
  • Internal Coordination: Work closely with internal teams to align production schedules with customer expectations, ensuring smooth operations
  • Post-Delivery Follow-Up: Gather feedback after deliveries to ensure our clients are satisfied and ready to share their positive experiences
  • Record Keeping: Keep detailed records of all client interactions to maintain high service standards and facilitate future communication
  • Online Support: Assist with online order handling and general service queries, enhancing the overall customer experience
What we offer
What we offer
  • Eye care vouchers and money towards glasses should you require them for VDU purposes
  • We can search for permanent work whilst you're in assignments and offer expert interview support and advice
  • Weekly pay
  • Pension scheme option (with employer contributions)
  • 28 days paid annual leave (Based on a weekly accrual)
  • Fulltime
Read More
Arrow Right

Customer Services Coordinator - Membership

Join a respected organisation within the membership sector, serving the Transpor...
Location
Location
United Kingdom , London
Salary
Salary:
24000.00 - 27000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Customer Service Experience: Previous experience in a customer-facing role
  • Strong communication and interpersonal skills
  • Excellent time management and organisation
  • High attention to detail and accuracy
  • Proficiency in Microsoft Office
  • Ability to work independently and meet deadlines
Job Responsibility
Job Responsibility
  • Process Claims: Handle sickness and life insurance claims with care and accuracy
  • Deliver Excellent Customer Support: Respond to member enquiries via phone, email, and post
  • Provide Product Information: Offer guidance on services and policies
  • Manage Transactions: Process direct debits and maintain data accuracy
What we offer
What we offer
  • 22 days holiday + bank holidays
  • Subsidised transport costs
  • Company pension & life insurance
  • Income protection & private healthcare
  • Supportive, friendly team and great workplace culture
  • Fulltime
Read More
Arrow Right
Welcome to CrawlJobs.com –
Your Global Job Discovery Platform
At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Poland Jobs Ireland Jobs Germany Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2025 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy