Customer Services Coordinator - Membership

• Process Claims: Handle sickness and life insurance claims with care and accuracy
• Deliver Excellent Customer Support: Respond to member enquiries via phone, email, and post
• Provide Product Information: Offer guidance on services and policies
• Manage Transactions: Process direct debits and maintain data accuracy

• Customer Service Experience: Previous experience in a customer-facing role
• Strong communication and interpersonal skills
• Excellent time management and organisation
• High attention to detail and accuracy
• Proficiency in Microsoft Office
• Ability to work independently and meet deadlines

Insurance Knowledge: Desirable but not essential

• 22 days holiday + bank holidays
• Subsidised transport costs
• Company pension & life insurance
• Income protection & private healthcare
• Supportive, friendly team and great workplace culture