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OMP Logo OMP · Customer Service

Customer Services Consultant

China, Shanghai · Job Posted January 20, 2026
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Job Description

As a Customer Services Consultant, you solve customer tickets that come in via your first-line colleagues. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge.

Job Responsibility

  • Making your customers’ day by providing solutions for the challenging problems they experience
  • Taking ownership of the problems assigned to you and communicating the implemented solution to your customer
  • Finding the most suitable solution using your acquired technical knowledge and specific expertise
  • Updating Customer Services knowledge base to ensure our expertise gets documented
  • Maintaining a strong network within your team and the company to find the optimal solution for your customer
  • Balancing your time, priorities, and incoming tickets while always keeping an overview

Requirements

  • A master's degree (or similar by experience) with a solid IT background
  • Good professional communication skills in English
  • A passionate problem-solving attitude that utilizes your out-of-the-box thinking
  • A strong analytical mindset, and a desire to investigate in detail
  • A friendly and communicative attitude, happy to be a team player, and a good listener
  • Strong multi-tasking skills combined with a stress-resistant nature
  • The ability to work in a structured way and follow procedures in a dynamic and complex environment

Nice to have

  • Knowledge of an additional language, such as Dutch, French, or German
  • An interest or experience in supply chain or production planning
  • Previous work experience in customer services, and an understanding of service level agreements (SLAs) and ticket tracking systems

What we offer

  • Continuous learning: Access customized training, coaching programs, and on-the-job development opportunities
  • Flexibility: Flex your schedule with working from home, adaptable hours, and the autonomy to shape your routine
  • Collaborative culture: Cross-team collaboration and creative challenges that encourage you to share knowledge, celebrate wins, and grow together
  • Benefits: An attractive salary package including additional extralegal vacation days, and other competitive benefits
  • Well-being: Thrive in a workplace that supports your physical and mental health by promoting a wide range of facilities and activities
  • Innovation: Fuel innovation through collaboration, experimentation, and out-of-the-box thinking
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