Customer Services & Call Centre Agent Job at Marriott Bonvoy (Cape Town)

Customer Services & Call Centre Agent - Night - MI Regional Office Cape Town

Location

South Africa , Cape Town

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or equivalent (G.E.D.)
Proficiency in Microsoft applications
Fluent and well-spoken English is essential
Strong customer service orientation and communication skills
Proficiency in telephone etiquette and clear, professional language
Ability to work collaboratively in a team and maintain positive relationships
Basic computer literacy and ability to learn reservation systems

Job Responsibility

Process all reservation requests, changes, and cancellations received via phone, fax, or email
Identify guest reservation needs and recommend suitable room types and rates
Verify room availability and rates
accurately input data into the reservation system
Explain policies regarding guarantees, special rates, and cancellations
Accommodate and document special requests with precision
Answer guest inquiries about property facilities, services, and room accommodations
Use effective sales techniques to maximize revenue by promoting room features, upselling, and suggesting alternate dates or sister properties when applicable
Assign and clearly communicate confirmation or cancellation numbers, providing guests with the option to receive them via email or fax
Follow escalation procedures for guest concerns and ensure issues are addressed professionally

What we offer

Competitive salary and benefits package
A collaborative and supportive work environment
Opportunities for professional growth and development within Marriott International

Fulltime

Customer Services & Call Centre Agent - Dayshift

As a Customer Service & Call Center Agent, you will play a vital role in ensurin...

Location

South Africa , Cape Town

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or equivalent (G.E.D.)
Proficiency in Microsoft applications
experience with CRM systems is a plus
Fluent and well-spoken English is essential
Strong customer service orientation and communication skills
Proficiency in telephone etiquette and clear, professional language
Ability to work collaboratively in a team and maintain positive relationships
Basic computer literacy and ability to learn reservation systems

Job Responsibility

Process all reservation requests, changes, and cancellations received via phone, fax, or email
Identify guest reservation needs and recommend suitable room types and rates
Verify room availability and rates
accurately input data into the reservation system
Explain policies regarding guarantees, special rates, and cancellations
Accommodate and document special requests with precision
Answer guest inquiries about property facilities, services, and room accommodations
Use effective sales techniques to maximize revenue by promoting room features, upselling, and suggesting alternate dates or sister properties when applicable
Assign and clearly communicate confirmation or cancellation numbers, providing guests with the option to receive them via email or fax
Follow escalation procedures for guest concerns and ensure issues are addressed professionally

What we offer

Competitive salary and benefits package
A collaborative and supportive work environment
Opportunities for professional growth and development within Marriott International

Fulltime

Bilingual Customer Sales and Service Agent - Call Centre

Right now, Air Canada is looking for Customer Sales and Service Agents to join o...

Location

Canada , Montreal

Salary:

18.15 CAD / Hour

Air Canada

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Available to attend and successfully pass our approximately twelve (12) week full-time paid initial training program
Availability to work in shifts
Strong communication skills (both written and verbal)
Ability to find creative solutions to complex customer situations
An effective multi-tasker who can work independently with a minimum of supervision
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position
Candidates must speak English fluently

Job Responsibility

Provide exceptional customer service by answering every call promptly, courteously, and professionally
Be a knowledgeable source of information regarding flights, fares, destinations, and special offers
Use Air Canada's in-house reservation system to make new flight reservations or modify existing bookings
Ensure customer satisfaction by providing timely resolutions to customer inquiries

What we offer

Travel privileges for yourself and other eligible persons once you've completed twenty-eight (28) weeks of service
Health and dental benefit plans for you and your family
Training and development tools

Fulltime

Bilingual Customer Sales and Service Agent - Call Centre

Right now, Air Canada is looking for Customer Sales and Service Agents to join o...

Location

Canada , Vancouver

Salary:

18.15 CAD / Hour

Air Canada

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Available to attend and successfully pass approximately twelve (12) week full-time paid initial training program
Availability to work in shifts
Strong communication skills (both written and verbal)
Ability to find creative solutions to complex customer situations
An effective multi-tasker who can work independently with a minimum of supervision
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position
Candidates must speak English fluently

Job Responsibility

Answer every call promptly, courteously, and professionally
Be a knowledgeable source of information regarding flights, fares, destinations, and special offers
Use Air Canada’s in-house reservation system to make new flight reservations or modify existing bookings
Ensure customer satisfaction by providing timely resolutions to customer inquiries

What we offer

Generous employee travel program after twenty-eight (28) weeks of service
Health and dental benefit plans
Training and development tools

Fulltime

Call Centre Agent

Fortem Solutions are currently recruiting for an Out of Hours Call Centre Agent ...

Location

United Kingdom , Hitchin, Hertfordshire

Salary:

Not provided

Fortem Solutions Ltd

Expiration Date

June 28, 2026

Requirements

Excellent telephone manner with proven track record of dealing with customer service and complaint handling
Excellent communication skills both written and verbal
Experience on a variety of systems and a robust understanding of core IT skills
Interpersonal skills with the ability to engage people and build strong working relationships at all levels, both in house and externally

Job Responsibility

Provide an efficient and customer focused service
Be the first point of contact for a range of customers with a variety of needs in response to service requests relating to property maintenance
Ensure customer satisfaction remains the highest priority

What we offer

Pay review every January
Discounted gym memberships at national and local gyms
Up to £3,000 colleague referral fee
Other benefits including dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more

Parttime

!

Call Centre Agent

Fortem Solutions are currently recruiting for an Out of Hours Call Centre Agent ...

Location

United Kingdom , Hitchin

Salary:

Not provided

Fortem Solutions Ltd

Expiration Date

June 28, 2026

Requirements

Excellent telephone manner with proven track record of dealing with customer service and complaint handling
Excellent communication skills both written and verbal
Experience on a variety of systems and a robust understanding of core IT skills
Interpersonal skills with the ability to engage people and build strong working relationships at all levels, both in house and externally

Job Responsibility

Provide an efficient and customer focused service, being the first point of contact for a range of customers with a variety of needs in response to service requests relating to property maintenance, ensuring customer satisfaction remains the highest priority

What we offer

Pay review every January
Discounted gym memberships at national and local gyms
Up to £3,000 colleague referral fee
Other benefits including dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more

Fulltime

!

Call Centre Agent

As a Call Centre Agent, you’ll join a dynamic, target-driven team that values en...

Location

United Kingdom , Birkenhead

Salary:

24500.00 GBP / Year

Jacobs Enforcement

Expiration Date

Until further notice

Requirements

Strong interpersonal and negotiation skills
Resilience and ability to handle challenging conversations
Self-motivated, with excellent time management and organisation skills
Target and results driven
Experience in a Call Centre or Sales role is desirable
Experience of a target-driven role or negotiating finances is also desirable
Successful candidates will need to undergo right to work and reference checks

Job Responsibility

Handling inbound and outbound calls to engage with members of the public
Negotiating payment solutions for outstanding debts either in full or by setting a suitable arrangement

What we offer

Competitive salary - £24,500 basic salary per annum
Commission – Monthly uncapped performance-related bonuses with potential to earn OTE £30,000+
Flexible Working – 37 hours per week (over five days). 2 set shifts on a weekly rotation (8:00 to 16:30 or 10:30 to 19:00) with an early finish on Fridays. 1 in 4 contractual weekend shifts paid as overtime – Saturday shift 9:00 – 14:00pm
Annual Leave Allowance – Generous annual leave allowance increasing with length of service with average commission payments payable for up to 20 days per annum. No bank holiday working required plus Christmas shutdown
Company Pension Scheme – Contributions to a workplace pension, helping you plan for a secure financial future
Health Cash Plan - Company funded health cash plan that helps cover the cost of everyday healthcare such as dental and optical, whilst also providing access to retail, gym and grocery discounts. Designed to support your wellbeing and reduce out-of-pocket expenses
Death In Service Benefit - In the unfortunate event of your passing, your loved ones will be supported through our Company funded Death in Service benefit, providing financial protection and peace of mind for your family
Extensive Training Programme – We provide our new employees with a robust training programme, along with ongoing support and development to help you grow and succeed throughout your career

Fulltime

Call Centre Agent

The Contact Centre Agent allows Interact to provide services to our clients and ...

Location

United Kingdom , Wigan

Salary:

21174.40 - 23795.20 GBP / Year ▼

Interact CC

Expiration Date

Until further notice

Requirements

18+
Confident individual
Thrive in a fast-paced environment
Willingness to learn
Telecommunication, Retail and Customer service experience (preferred)

Job Responsibility

Managing inbound and outbound calls for clients
Answering calls promptly and professionally
Exceeding client sales and cross sell targets
Assisting customers with inquiries related to products, services, billing and account management
Accurately documenting customer interactions
Ensuring customer satisfaction on all calls

What we offer

28 days holiday inclusive of bank holidays
Employee bonus scheme
New starter bonus
Free local gym memberships
Cycle to work scheme
Employee assistance program
Internal progression opportunities
Biweekly pay (2 weeks)
Employee-owned trust bonus (criteria apply)
Pension (22+)

Fulltime

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Customer Services & Call Centre Agent

Job Description

Job Responsibility

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