CrawlJobs Logo

Customer Services & Call Centre Agent

https://www.marriott.com Logo

Marriott Bonvoy

Location Icon

Location:
South Africa , Cape Town

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

As a Customer Service & Call Center Agent, you will play a vital role in ensuring our guests’ travel experiences start on the right note. You will handle reservation requests, changes, and cancellations efficiently while delivering exceptional customer service. Your ability to understand guest needs, provide accurate information, and use sales techniques will directly contribute to maximizing revenue and guest satisfaction.

Job Responsibility:

  • Process all reservation requests, changes, and cancellations received via phone, fax, or email
  • Identify guest reservation needs and recommend suitable room types and rates
  • Verify room availability and rates
  • accurately input data into the reservation system
  • Explain policies regarding guarantees, special rates, and cancellations
  • Accommodate and document special requests with precision
  • Answer guest inquiries about property facilities, services, and room accommodations
  • Use effective sales techniques to maximize revenue by promoting room features, upselling, and suggesting alternate dates or sister properties when applicable
  • Assign and clearly communicate confirmation or cancellation numbers, providing guests with the option to receive them via email or fax
  • Follow escalation procedures for guest concerns and ensure issues are addressed professionally

Requirements:

  • High school diploma or equivalent (G.E.D.)
  • Proficiency in Microsoft applications
  • Experience with CRM systems is a plus
  • Fluent and well-spoken English
  • Strong customer service orientation and communication skills
  • Proficiency in telephone etiquette and clear, professional language
  • Ability to work collaboratively in a team and maintain positive relationships
  • Basic computer literacy and ability to learn reservation systems

Nice to have:

  • Previous experience in a similar role
  • Familiarity with sales techniques and strategies
  • Multilingual skills
What we offer:
  • Competitive salary and benefits package
  • Collaborative and supportive work environment
  • Opportunities for professional growth and development within Marriott International

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Marriott Bonvoy - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Services & Call Centre Agent

Customer Care Centre Agent

The Customer Care Centre Agent role is responsible to build and retain a long-la...
Location
Location
Thailand , Bang Phli
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1-2 years of experience in a customer facing support role, preferably in a customer support function or a call centre
  • ability to communicate confidently and clearly (both spoken and written) in Thai and English
  • good knowledge of how the Customer Care Centre acts as the main support channel for the customers before, during, and after they have made purchases
  • experienced in handling customer complaints or crisis and able to create a win-win scenario solution
  • demonstrate a courteous, professional, and friendly manner on the telephone
  • self-reliant and motivated with a proven ability to work as part of a team as well as independently
  • familiar and comfortable in using a computer
  • must be comfortable working at IKEA Bangna (Mega Bangna) and able to commute to this location as required
Job Responsibility
Job Responsibility
  • build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment
  • value and fulfill customer needs and expectations
  • understand customer motivation and expectations
  • ensure a positive shopping experience that creates trust in the IKEA brand
  • identify the customers’ needs and use knowledge of the IKEA systems and processes to offer solutions
  • take ownership for resolving customer’s individual needs
  • communicate a realistic timeline for resolution and keep customers informed
  • understand the impact of service time responses on the customers’ level of satisfaction
  • work both individually and with colleagues to ensure agreed service levels are matched
  • offer appropriate solutions to the customers, giving advice on add-on sales
What we offer
What we offer
  • equal opportunity employer
  • diverse perspectives make us stronger
  • welcome applications from all qualified individuals, including those with disabilities
  • Fulltime
Read More
Arrow Right

Customer Care Centre Agent

The Customer Care Centre Agent role is responsible to build and retain a long-la...
Location
Location
Thailand , Bang Phli
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • You are a person with a disability who is self-reliant and able to perform daily tasks independently
  • Fresh graduates are welcome, as well as candidates with experience in customer service or call centre roles
  • You are comfortable using a computer and basic digital tools required for the role
  • You can communicate confidently and clearly (both spoken and written) in Thai and English
  • You are able to work shifts including weekends and public holidays
  • You understand how the Customer Care Centre supports customers before, during, and after their purchases
  • You can manage tasks with flexibility, speed, and simplicity
  • You are capable of handling customer concerns and complaints and finding win-win solutions
  • You demonstrate a courteous, professional, and friendly manner in customer interactions, especially over the phone
  • You can work independently and collaboratively with a team
Job Responsibility
Job Responsibility
  • Build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment by valuing and fulfilling customer needs and expectations
  • Understand customer motivation and expectations
  • Ensure a positive shopping experience that creates trust in the IKEA brand
  • Identify the customers’ needs and use your knowledge of the IKEA systems and processes to offer solutions
  • Take ownership for resolving your customer’s individual needs
  • Communicate a realistic timeline for this resolution and keeping them informed as promised
  • Understand the impact of service time responses on the customers’ level of satisfaction and work both individually and with your colleagues to ensure that you match your agreed service levels
  • Have a good knowledge of store operations in order to offer appropriate solutions to the customers, giving advice on add-on sales, thereby encouraging them to buy more
  • Listen to your customers and anticipating their needs, promoting IKEA products and services in order to improve their home-to-home shopping experience
  • Actively seek feedback and give feedback constructively to your colleagues in order to improve the shopping experience of all customers
What we offer
What we offer
  • Inclusive and diverse workplace
  • Values diversity, equality, and inclusion
  • Fulltime
Read More
Arrow Right

Customer Care Centre Agent

The role involves building and retaining long-lasting relationships with new and...
Location
Location
Thailand , Bang Phli
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Fresh graduates are welcome, as well as candidates with experience in customer service or call centre roles
  • you are comfortable using a computer and basic digital tools required for the role
  • you can communicate confidently and clearly (both spoken and written) in Thai and English
  • you are able to work shifts including weekends and public holidays
  • you understand how the Customer Care Centre supports customers before, during, and after their purchases
  • you can manage tasks with flexibility, speed, and simplicity
  • you are capable of handling customer concerns and complaints and finding win-win solutions
  • you demonstrate a courteous, professional, and friendly manner in customer interactions, especially over the phone
  • you can work independently and collaboratively with a team
  • you are comfortable working at IKEA Bangna (Mega Bangna) and able to commute to this location as required
Job Responsibility
Job Responsibility
  • Build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment
  • value and fulfill customer needs and expectations, understanding customer motivation and expectations, and ensuring a positive shopping experience that creates trust in the IKEA brand
  • identify the customers’ needs and use your knowledge of the IKEA systems and processes to offer solutions
  • take ownership for resolving your customer’s individual needs
  • communicate a realistic timeline for this resolution and keep them informed as promised
  • work both individually and with your colleagues to ensure that you match your agreed service levels
  • offer appropriate solutions to the customers, giving advice on add-on sales
  • encourage customers to buy more
  • anticipate customer needs, promote products and services, and improve their home-to-home shopping experience
  • seek feedback and give feedback constructively to colleagues
  • Fulltime
Read More
Arrow Right

Agente de Call Centre

I guarantee the satisfaction of all customers who contact us directly through th...
Location
Location
Mexico , Ciudad de México
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Good knowledge of how to support IKEA customers before, during, and after they have made a purchase
  • Experience in ensuring a smooth and easy buying process
  • Familiarity with the relevant processes, tools, and working methods for the role
  • Ability to make things happen with flexibility, speed, and simplicity
  • Comfortable and familiar with using a computer
  • Good knowledge in handling customer complaints or crisis situations
Job Responsibility
Job Responsibility
  • Guarantee the satisfaction of all customers who contact through the contact center via all channels
  • Identify customer needs and offer simple and effective solutions
  • Take responsibility for resolving customer's individual needs and communicating realistic timelines
  • Update system with case notes to ensure colleagues are aware of agreements
  • Meet agreed service levels for response times
  • Remain calm and helpful with angry or upset customers
  • Encourage customer feedback to improve shopping experience
  • Use contact center tools to access information about IKEA range and promotions
  • Respond to customer inquiries efficiently and effectively
  • Support creation of additional sales opportunities
  • Fulltime
Read More
Arrow Right

Call Centre Agent

As a Call Centre Agent, you’ll join a dynamic, target-driven team that values en...
Location
Location
United Kingdom , Birkenhead
Salary
Salary:
24050.00 GBP / Year
jacobsenforcement.com Logo
Jacobs Enforcement
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong interpersonal and negotiation skills
  • Resilience and ability to handle challenging conversations
  • Self-motivated, with excellent time management and organisation skills
  • Target and results driven
  • Experience in a Call Centre or Sales role is desirable
  • Experience of a target-driven role or negotiating finances is also desirable
  • Successful candidates will need to undergo right to work and reference checks
Job Responsibility
Job Responsibility
  • Handling inbound and outbound calls to engage with members of the public
  • Negotiating payment solutions for outstanding debts either in full or by setting a suitable arrangement
What we offer
What we offer
  • Commission – Monthly uncapped performance-related bonuses with potential to earn OTE £30,000+
  • Flexible Working – 37 hours per week (over five days). 2 set shifts on a weekly rotation (8:00 to 16:30 or 10:30 to 19:00) with an early finish on Fridays. 1 in 4 contractual weekend shifts paid as overtime – Saturday shift 9:00 – 14:00pm
  • Annual Leave Allowance – Generous annual leave allowance increasing with length of service with average commission payments payable for up to 20 days per annum. No bank holiday working required plus Christmas shutdown
  • Company Pension Scheme – Contributions to a workplace pension, helping you plan for a secure financial future
  • Health Cash Plan - Company funded health cash plan that helps cover the cost of everyday healthcare such as dental and optical, whilst also providing access to retail, gym and grocery discounts. Designed to support your wellbeing and reduce out-of-pocket expenses!
  • Death In Service Benefit - In the unfortunate event of your passing, your loved ones will be supported through our Company funded Death in Service benefit, providing financial protection and peace of mind for your family
  • Extensive Training Programme – We provide our new employees with a robust training programme, along with ongoing support and development to help you grow and succeed throughout your career
  • Fulltime
Read More
Arrow Right

Customer Service Specialist

At MyIntegra, our Customer Service Specialists are the heart of our customer exp...
Location
Location
Australia , Cloverdale
Salary
Salary:
Not provided
assureprograms.com.au Logo
Assure
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience as a customer service agent in a call centre, with active listening and call flow control
  • Strong problem-solving skills and ability to build empathy and rapport
  • Excellent verbal and written communication skills
  • High attention to detail and focus on quality in documentation and interactions
  • Time management skills in a fast-paced environment
  • Ability to work independently and collaboratively
  • Adaptability to change and willingness to take initiative and ask for guidance
  • Familiarity with CRM systems like Salesforce and templated/scripted communications
Job Responsibility
Job Responsibility
  • Handle inbound and outbound enquiries across multiple channels with empathy and professionalism
  • Clearly communicate NDIS requirements and the benefits of Plan Management in a clear and supportive manner
  • Build trust and rapport with customers through open, compassionate communication
  • Investigate and resolve customer issues by identifying the root causes, offering effective solutions, and following up to ensure satisfaction
  • Maintain accurate and detailed records of all customer interactions for audit and compliance purposes
  • Learn and apply NDIS Program Rules and internal procedures to deliver informed and effective support
  • Use MyIntegra’s systems and platforms (e.g., Salesforce/CRM) to manage enquiries and complete administrative tasks
What we offer
What we offer
  • Flexible hybrid work model (split between home and office)
  • Supportive, inclusive, and friendly team culture
  • Opportunity to make a meaningful impact in the lives of people with disability
  • Ongoing training, career development, and progression opportunities
  • Access to a comprehensive Employee Assistance Program
  • Discounts with major retailers and corporate health insurance rates
  • Fulltime
Read More
Arrow Right

Care centre agent

The main duty of a CareCentre - Agent is to respond to telephone inquiries about...
Location
Location
Oman , Muscat
Salary
Salary:
Not provided
https://www.allianz.com Logo
Allianz
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelors Degree
  • Medical background preferred
  • Ideally 2+ years experience in a Call Centre/ Customer Service environment, TPA, Hospitals or Medical Centers exposure is a plus
  • Legally permitted to work in the country of operations
  • Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills
  • Strong negotiation, communication, attention to detail, time management skills
  • Sound knowledge of telephone etiquette
  • Ability to work independently and maintain focus under pressure
  • Ability to meet tight deadlines
  • Ability to work well as part of a team
Job Responsibility
Job Responsibility
  • Builds a customer-oriented focus in the CareCentre by providing quality actions and resolutions to their concerns and queries
  • Follows communication/update expectations with clients, in accordance with the Nextcare policies, scheme or agreed time frames set
  • Answers inbound calls as well as assist customers who have specific inquiries
  • Builds customer’s interest in the services and products offered by the company
  • Provides personalized customer service of the highest level
  • Updates the existing database with changes and the status of each existing/prospective customer/member
  • Documents details of telephone conversation and actions taken
  • Corresponds with CareCentre - Supervisor and CareCentre - Manager and keep an open channel of communication
  • Maintains records and close-loop each call by completing the clerical duties which includes faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments
  • Analyzes the various parts of a problem properly and develop logical solutions within the permitted scope of work
What we offer
What we offer
  • Caring for our employees, their ambitions, dreams and challenges
  • Diverse and inclusive workforce
  • Equal opportunity employer
  • Encouragement to bring your whole self to work
  • Fulltime
Read More
Arrow Right

Senior Reservations Sales Agent

The Senior Sales Reservations Agent reports to the Reservations Supervisor and i...
Location
Location
Canada , Whitehorse
Salary
Salary:
23.00 CAD / Hour
flyairnorth.com Logo
Air North, Yukon's Airline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum Grade 12 diploma or equivalent
  • Minimum 2 years Reservation or Call Centre experience
  • Minimum 1 year aviation experience
  • Excellent English communication skills, both verbal and written
  • Computer proficiency with Microsoft Office and bookings software
  • Proven ability to lead and support a team
  • Must demonstrate a passion for providing superior customer service
  • Must be a Canadian citizen, Permanent Resident or show proof of right to work in Canada
Job Responsibility
Job Responsibility
  • Answer and resolve all Customer Service emails in a timely and professional manner
  • Provide general flight and airport information
  • Change and update itineraries
  • Stay current and knowledgeable on all Company products and services
  • Provide exceptional customer service – anticipate and identify customer needs and/or situations
  • provide solutions/services and remain compassionate and professional
  • Execute individual or travel agent bookings as directed upon request from the customer or colleague
  • Act as a resource for all agents, answering questions and providing support
  • Assist with training new agents, as requested
  • Handle escalated calls from Agents, passing on to Supervisor if required
What we offer
What we offer
  • Competitive wages
  • Attractive benefits package including great travel perks
  • Enriching work environment
  • Fulltime
Read More
Arrow Right