Customer Services Assistant Job at Leeds Building Society (Leeds)

Job Description

We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation. It's a purpose that drives everything we do. And you can play your part too – join our dedicated team in Leeds Branch and support you to give our members the great service we pride ourselves on, whatever they're saving for. You'll be a friendly face at Leeds Branch when our customers come into branch, assisting with all branches-based products and services.

Job Responsibility

Open savings accounts for those who are looking to invest for a fixed term or save for an important event
Make follow up calls and take incoming calls to customers to discuss available products and services
Complete daily admin tasks such as booking appointments, scanning, letter writing, incoming post and ensuring that customer records are accurate and up to date

Requirements

Experience of working with customers delivering exceptional service
Strong attention to detail to conduct accurate cash transactions
Resilient and able to handle challenging customer situations
A passion and drive to achieve good customer outcomes
Confident using Microsoft 365 tools (Word, Excel, Outlook) and able to quickly learn new systems, including AI assistants

What we offer

Annual colleague bonus of up to 12%
Matched pension contributions of up to 10%
26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year (pro rated)
Electric vehicle scheme/ Cycle to Work scheme
2 days' volunteering per year

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Customer Services Assistant

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