Customer Services Assistant, Office Angels

Office Angels

Location:
United Kingdom, Orpington

Category:
Customer Service

Contract Type:
Not provided

Salary:

13.00 GBP / Hour

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Job Description:

Temporary Customer Services Assistant position with a leading specialist in financial products, working Monday-Friday 9am-5pm in Orpington

Job Responsibility:

Engaging with customers and prospects to provide product information and support through application process
Building relationships with customers, answering queries, and addressing new product and renewal inquiries
Processing new business applications and ISA transfers while ensuring timelines and quality standards are met
Handling inbound and outbound calls with accuracy and professionalism
Maintaining detailed records through data input and scanning of correspondence
Collaborating with Field Team to enhance knowledge of Police affinity group
Assisting with service improvement initiatives and additional duties assigned by Chief Executive Officer

Requirements:

Strong customer service background
Excellent communication skills with ability to remain calm under pressure
Strong attention to detail and proficiency in MS Office
Results-driven mindset with excellent time management skills
Ability to adapt to fluctuations in workload and work effectively as part of a team

Nice to have:

Customer-focused with keen understanding of customer needs
Self-starter who is forward-thinking and organised
Good interpersonal skills to support both customers and colleagues
Passionate, positive, reliable and enthusiastic
Ability to use initiative and influence effectively

Additional Information:

Job Posted:
November 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Services Assistant