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Customer Services Assistant

leedsbuildingsociety.co.uk Logo

Leeds Building Society

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Location:
United Kingdom , Hull

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Category:
Banking

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Contract Type:
Not provided

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Salary:

24000.00 GBP / Year
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Job Description:

Join our dedicated team in Hull Branch and support you to give our members the great service we pride ourselves on, whatever they're saving for. We'll give you a place to belong with the support to learn, develop and shape a meaningful career.

Job Responsibility:

  • Be a friendly face at Hull Branch when customers come into branch
  • Assist with all branches-based products and services
  • Open savings accounts for those looking to invest for a fixed term or save for an important event
  • Make follow up calls and take incoming calls to customers to discuss available products and services
  • Complete daily admin tasks such as booking appointments, scanning, letter writing, incoming post and ensuring customer records are accurate and up to date

Requirements:

  • Experience of working with customers delivering exceptional service
  • Strong attention to detail with a good level of numeracy to conduct accurate cash transactions
  • Resilient and able to handle challenging customer situations
  • A passion and drive to achieve good customer outcomes
  • Previous experience working with Microsoft Office or in-house computer packages
What we offer:
  • An annual colleague bonus of up to 12%
  • Matched pension contributions of up to 10%
  • 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year
  • Colleague Mortgage and Saver products
  • Electric vehicle scheme/ Cycle to Work scheme
  • 2 days' volunteering per year

Additional Information:

Job Posted:
January 31, 2026

Expiration:
February 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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