Customer Services Assistant Manager

Join the Fortnum and Mason Customer Service team. Fortnum & Mason has been the home of extraordinary experiences since 1707. We are now seeking an exceptional individual with a strong retail background to join us as a Customer Services Assistant Manager, helping us deliver world-class service and uphold our heritage of excellence. The purpose of your role is to manage, support and inspire the customer service team with a clear and engaging vision. Support the 3rd party relationships (for example, our outsource partners) and ensure best practices are followed. We are looking for someone who is passionate about exceptional customer service and has the ability to handle customers with empathy and consideration whilst ensuring our standards of customer excellence are maintained across the business. We are looking for someone who will always be curious, pushing our plans for the future, seeking ways to develop the team and bring efficiencies to the department. You will offer the highest level of service to our internal and external customers providing them with a great brand experience, basics brilliantly and right first time.