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Breedon Group plc Logo Breedon Group plc · Customer Service

Customer Services Agent

United Kingdom, Breedon on the Hill Employment contract · Job Posted July 04, 2026
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Job Description

The Customer Service Agent is a key member of the Ready Mix concrete team focused on providing excellent customer service and providing support to the Midlands region. The Customer Service Agent is responsible for dealing with inbound enquiries from customers, scheduling the orders, planning the transport and proactive order chasing. To positively represent the Breedon brand the Customer Service Agent offers our customers an excellent and professional service.

Job Responsibility

  • Making our Customers Happy
  • Always aiming for First Call Resolution
  • Being accountable for your actions
  • Be able to handle complaints
  • Enquiries are to be recorded on the telephone enquiry pad
  • Input orders onto the Excalibur system
  • Add relevant notes to orders detailing any correspondence with the customer
  • To keep customers informed
  • To follow our values
  • Timely response to customers' enquiries, queries and complaints
  • Proactive planning and tracking orders to completion
  • Scheduling and rescheduling orders whilst utilising haulage fleet effectively
  • Compiling and maintaining accurate records as required
  • Communicating effectively with commercial, production and haulage partners
  • An ability and desire to adapt cross functionally as and when required

Requirements

  • To be able to perform consistently against our main KPI's
  • To strive for continuous improvement with a focus on finding the right solution
  • To be positive
  • Be able to work well under pressure and to multitask
  • Show resilience and the skill to deal with challenging customers and situations
  • Show flexibility when it comes to business needs and change
  • To demonstrate absolute care for our customers, our colleagues and our business
  • Effective time management, adhering to administrative policies and procedures

What we offer

  • A tailored, competitive salary
  • Company Pension Scheme
  • 25 days annual leave, plus bank holidays on top
  • Share Saver Scheme
  • Company Life Assurance Scheme
  • Access to our employee benefits platform, giving you discounts on a wide variety of high street shops and brands
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