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Customer Services Agent

norwichairport.co.uk Logo

Norwich Airport Limited

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Location:
United Kingdom , Norwich

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

To provide check-in, customer service desk, executive lounge, baggage, ADF and general assistance to scheduled, charter and helicopter passengers to the highest standard of customer care.

Job Responsibility:

  • Provide check-in, customer service desk, executive lounge, baggage, ADF and general assistance to scheduled, charter and helicopter passengers
  • Deal with telephone, email and face to face enquiries
  • Prepare all documentation in compliance with DFT, IATA, CAA and airline requirements
  • Deal promptly with Property Irregularity Reports (PIR’s) and instigate tracing action for mis-routed baggage
  • Liaise with other agencies to ensure on time departures are achieved
  • Complete appropriate documentation, handling of monies, credit cards and unique payments
  • Prepare the executive lounge for service
  • Welcome and register customers into the executive lounge
  • Ensure all food and beverage items are continuously stocked
  • Adhere to the Service Level Agreements (SLA’s) in place with individual airlines
  • Ensure that the correct cleaning is carried out
  • Complete daily reports and administration duties
  • Report any loss/breakages or shortages
  • Follow all procedures and processes to complete tasks in compliance with operational targets, safety requirements
  • Pass on feedback to the CSS from customers
  • Provide assistance to all passengers to the highest standard of customer service at all times

Requirements:

  • Good basic education standards to GCSE level, especially English and Maths with a second language being advantageous
  • IT literate
  • Dealing with the public, in a customer service related position
  • Airline or Travel and Tourism experience/ studies preferred
  • Aged 18 years or over
  • To undertake appropriate training as agreed with the Terminal Services Manager and to take responsibility for self-development

Nice to have:

  • Airline or Travel and Tourism experience/ studies preferred
  • A second language being advantageous

Additional Information:

Job Posted:
January 03, 2026

Expiration:
January 20, 2026

Employment Type:
Parttime
Work Type:
On-site work
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Norwich Airport Limited - All Job Offers
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