Customer Services Advisor Job at 360 Resourcing Solutions (Leicester)

Customer Services Advisor

Customer Service Advisor – 12-month Fixed Term Contract. At PS, we have big plan...

Location

United Kingdom , Nuneaton

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

A minimum of 2 years customer service experience (UK and Export would be preferable within FMCG)
Export experience or knowledge of preparing shipping paperwork and dealing with couriers
A confident communicator with an excellent telephone manner
Efficient administration skills and good attention to detail
Ability to use own initiative with a can do attitude
Ability to work in a high pressured, fast paced environment
IT Literate including Excel and Word
Familiar with systems including EDI, Access and SAP (preferable but not essential)

Job Responsibility

Manage customer order books (UK & Export)
Process orders via EDI/Email and transfer to ERP system
Handle customer queries (e.g., deliveries, pricing, invoices, product availability)
Perform administrative tasks including matching invoices to PODs and posting to customers
Support Customer Service team members as needed
Prepare and process shipping documentation for international shipments (e.g., despatch notes, commercial invoices, customs paperwork)
Ensure compliance with export/import regulations and maintain records for audits
Liaise with freight forwarders and carriers to book shipments and resolve logistical issues
Monitor shipments, timelines, and inventory, optimizing procedures and minimizing costs
Communicate shipment progress to customers and Sales team

Fulltime

Customer Services Advisor

Working within our fast paced and hardworking Customer Services Team, you will h...

Location

United Kingdom , Leicester

Salary:

14942.19 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Friendly, enthusiastic and committed to delivering exceptional customer service
Excellent verbal and written communication skills
Cheerful and confident manner
Positive, professional and calm telephone manner
GCSE Level 4/Grade C or above in Maths and English
Know your way around Microsoft Office
Previous Customer Service and/or retail experience is desirable

Job Responsibility

Resolving email and live chat enquiries
Answering customer telephone calls
Responding with customer queries on social media
Liaising with couriers to resolve delivery enquiries

What we offer

Profit Share Scheme
Pension
25% Staff Discount
Birthday Holiday
Wellbeing Support
Free on-site parking at city centre Head Office
Free on-site gym
Opportunities for progression

Parttime

Customer Services Advisor

From humble beginnings on the shop floor to becoming a world-renowned bookmaker,...

Location

United Kingdom , Birchwood, Warrington

Salary:

Not provided

Betfred

Expiration Date

Until further notice

Requirements

A strong commitment to delivering excellent customer service, with a clear focus on achieving fair, positive, and consistent outcomes for customers
Experience working in a customer-facing environment, with the ability to remain professional, calm, and effective in fast-paced and demanding situations
Excellent communication skills, with the ability to listen actively and provide clear, accurate, and confident responses
Strong written communication skills, with attention to detail and the ability to produce clear, professional correspondence
The ability to build and maintain positive working relationships with colleagues and stakeholders across the business
A proactive and curious mindset, with a willingness to learn new products, processes, and ways of working
An analytical and structured approach to problem solving, with the ability to assess information and resolve issues to a high standard
Confidence using computer systems and standard office applications, with the ability to adapt quickly to new tools and technology
A strong sense of ownership and accountability, with the ability to manage customer queries through to resolution
A flexible, organised, and team-focused approach, with the ability to multitask and respond positively to changing business needs

Job Responsibility

Operate in a fast-paced, customer-focused environment, supporting a wide range of customer enquiries across the Betfred business
Handle inbound customer contact professionally and efficiently, delivering a friendly, consistent, and high-quality service
Take full ownership of customer queries from first contact through to resolution, ensuring fair, timely, and accurate outcomes
Accurately record and maintain customer account information, including updates, adjustments, closures, and related processes, in line with company and regulatory standards
Resolve customer issues effectively while balancing quality, accuracy, and service expectations
Work collaboratively with internal teams and departments to support seamless resolution and positive customer journeys
Identify, manage, and escalate issues promptly and appropriately to protect customer satisfaction and regulatory compliance
Maintain up-to-date knowledge of products, promotions, rules, and procedures to ensure confident and consistent customer support
Support business initiatives and campaigns, adapting to new processes, tools, and customer contact methods as the business evolves
Demonstrate flexibility in supporting business needs, undertaking additional duties aligned to the role to maintain high service standards

What we offer

Enhance your income: benefit from bonuses, incentives, retail discount vouchers and more
Monthly pension contributions: helping you prepare for your future
Enhanced maternity & paternity pay: our Betfred family works to support yours
A long-service recognition programme and life milestone rewards
A recognition scheme to earn and convert points to spend with over 700 retailers
A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching
Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests
Access to further training and development opportunities

Fulltime

Customer Services Advisor

We’re looking for a Customer Service Advisor to join our Customer Service team i...

Location

United Kingdom , Birchwood, Warrington

Salary:

Not provided

Betfred

Expiration Date

Until further notice

Requirements

A strong commitment to delivering excellent customer service, with a clear focus on achieving fair, positive, and consistent outcomes for customers
Experience working in a customer-facing environment, with the ability to remain professional, calm, and effective in fast-paced and demanding situations
Excellent communication skills, with the ability to listen actively and provide clear, accurate, and confident responses
Strong written communication skills, with attention to detail and the ability to produce clear, professional correspondence
The ability to build and maintain positive working relationships with colleagues and stakeholders across the business
A proactive and curious mindset, with a willingness to learn new products, processes, and ways of working
An analytical and structured approach to problem solving, with the ability to assess information and resolve issues to a high standard
Confidence using computer systems and standard office applications, with the ability to adapt quickly to new tools and technology
A strong sense of ownership and accountability, with the ability to manage customer queries through to resolution
A flexible, organised, and team-focused approach, with the ability to multitask and respond positively to changing business needs

Job Responsibility

Operate in a fast-paced, customer-focused environment, supporting a wide range of customer enquiries across the Betfred business
Handle inbound customer contact professionally and efficiently, delivering a friendly, consistent, and high-quality service
Take full ownership of customer queries from first contact through to resolution, ensuring fair, timely, and accurate outcomes
Accurately record and maintain customer account information, including updates, adjustments, closures, and related processes, in line with company and regulatory standards
Resolve customer issues effectively while balancing quality, accuracy, and service expectations
Work collaboratively with internal teams and departments to support seamless resolution and positive customer journeys
Identify, manage, and escalate issues promptly and appropriately to protect customer satisfaction and regulatory compliance
Maintain up-to-date knowledge of products, promotions, rules, and procedures to ensure confident and consistent customer support
Support business initiatives and campaigns, adapting to new processes, tools, and customer contact methods as the business evolves
Demonstrate flexibility in supporting business needs, undertaking additional duties aligned to the role to maintain high service standards

What we offer

Enhance your income: benefit from bonuses, incentives, retail discount vouchers and more
Monthly pension contributions: helping you prepare for your future
Enhanced maternity & paternity pay: our Betfred family works to support yours
A long-service recognition programme and life milestone rewards
A recognition scheme to earn and convert points to spend with over 700 retailers
A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching
Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests
Access to further training and development opportunities

Parttime

Customer Services Advisor

Find where you belong! Are you an ambitious individual that enjoys a fast-paced ...

Location

United Kingdom , Thame

Salary:

25700.00 GBP / Year

Travelodge Hotels Limited

Expiration Date

Until further notice

Requirements

Passion for customer service
People focused
Great attention to detail
Drive for results
Confident individual who can liaise professionally via many different platforms

Job Responsibility

Deliver a first time resolution for all customer contacts received via web portal, email, letter, live chat and telephone
Ensure outcomes and responses to customers meet defined brand standards
Handle sensitive customer information confidentially while adhering to PCI compliance
Make outbound calls to customers to resolve contacts quickly and fairly

What we offer

50% personal discount for hotel bookings and great friends and family discounts
Contributory pension scheme
25 days holiday + bank holidays, increasing with length of service
Annual bonus (discretionary)
A focus on learning and career development

Fulltime

Customer Services Advisor

As a Customer Service Advisor, you will be responsible for delivering an excepti...

Location

United Kingdom , London

Salary:

Not provided

Leyland SDM

Expiration Date

Until further notice

Requirements

Experience in a customer-facing role, preferably in retail or a similar environment
Excellent verbal communication and interpersonal skills
Willingness and ability to learn about products, services, and promotions
Good organisational skills and attention to detail
Ability to work well as part of a team and support colleagues
Friendly, approachable, and motivated with a focus on delivering great service
Adaptable and reliable, with the ability to work varied shifts, including weekends
Takes pride in maintaining a clean, tidy, and welcoming store environment

Job Responsibility

Advise, serve, and engage with customers to build confidence, loyalty, and ensure a welcoming in-store experience
Stay up to date with products, services, promotions, and competitor offerings to provide the best advice and solutions to customers
Replenish stock daily, maintain high standards of cleanliness and presentation, and follow company policies and procedures to build brand image and customer confidence
Embrace company values, contribute to a positive working environment, and support colleagues to ensure happy customers and team members
Maintain a positive attitude, be punctual and reliable, and adapt to changing needs to support a great store atmosphere
Take ownership of your own learning and development, complete required training, and stay informed on company communications and promotions

Customer Services Advisor

To complete a daily Out Bound Diary, building relationships with Customers, whil...

Location

United Kingdom , Aylesbury

Salary:

Not provided

Webrecruit

Expiration Date

Until further notice

Requirements

Excellent Customer Service Skills
Use of Microsoft Excel for spreadsheets and records
Good teamwork skills
Good communication and relationship building skills
Good product knowledge

Job Responsibility

To complete a daily Out Bound Diary, building relationships with Customers, whilst work on retaining existing accounts, reporting technical faults on behalf of customers, up selling on certain products and introducing new lines
Taking a high volume of incoming calls which include customer complaints, queries, orders etc., contacting potential customers, order processing and arranging deliveries
To ensure high standards of customer services, taking and inputting orders efficiently and accurately
Have the ability to convert Incoming calls to Planned Out-Bound calls
To have a clear and personable telephone manner
Take ownership of solving customer issues through pro-active customer service
To promote the sale of LWC Drinks own brand products
To retain strong relationships with account managers, helping them in acquiring new business and assisting with their administration needs
Building relationships with weekly telesales customers, being a regular point of contact
To promote from our promotional brochure and up sell specific drives

What we offer

A discretionary £2000 bonus may be granted annually, subject to performance against defined KPIs

Fulltime

Customer Services Advisor

As a Customer Service Advisor, you will be responsible for delivering an excepti...

Location

United Kingdom , Chelsea

Salary:

12.40 GBP / Hour

Leyland SDM

Expiration Date

Until further notice

Requirements

Experience in a customer-facing role, preferably in retail or a similar environment
Excellent verbal communication and interpersonal skills
Willingness and ability to learn about products, services, and promotions
Good organisational skills and attention to detail
Ability to work well as part of a team and support colleagues
Friendly, approachable, and motivated with a focus on delivering great service
Adaptable and reliable, with the ability to work varied shifts, including weekends
Takes pride in maintaining a clean, tidy, and welcoming store environment

Job Responsibility

Advise, serve, and engage with customers to build confidence, loyalty, and ensure a welcoming in-store experience
Stay up to date with products, services, promotions, and competitor offerings to provide the best advice and solutions to customers
Replenish stock daily, maintain high standards of cleanliness and presentation, and follow company policies and procedures to build brand image and customer confidence
Embrace company values, contribute to a positive working environment, and support colleagues to ensure happy customers and team members
Maintain a positive attitude, be punctual and reliable, and adapt to changing needs to support a great store atmosphere
Take ownership of your own learning and development, complete required training, and stay informed on company communications and promotions

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