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Customer Services Advisor

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360 Resourcing Solutions

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Location:
United Kingdom , Leicester

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

24903.65 GBP / Year
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Job Description:

Shoe Zone has an opportunity for a Customer Services Advisor to join our customer services team based at our Head Office in Leicester. You will join us on a part time (22.5 hours), permanent basis. Working within our fast paced and hardworking Customer Services Team, you will handle all day-to-day enquiries from our online customers and stores assistance to ensure the best possible outcomes and see each query through to its conclusion.

Job Responsibility:

  • Resolving email and live chat enquiries
  • Answering customer telephone calls
  • Responding with customer queries on social media liaising with couriers to resolve delivery enquiries
  • Handle all day-to-day enquiries from our online customers and stores assistance to ensure the best possible outcomes and see each query through to its conclusion

Requirements:

  • GCSE Level 4/Grade C or above in Maths and English
  • Knowledge of Microsoft Office
  • Previous Customer Service and/or retail experience is desirable
  • Friendly, enthusiastic and committed to delivering exceptional customer service
  • Excellent verbal and written communication skills
  • Cheerful and confident manner
  • Positive, professional and calm telephone manner

Nice to have:

Previous Customer Service and/or retail experience is desirable

What we offer:
  • Profit Share Scheme
  • Pension
  • 25% Staff Discount
  • Birthday Holiday
  • Wellbeing Support
  • Free on-site parking at city centre Head Office
  • Free on-site gym
  • Opportunities for progression

Additional Information:

Job Posted:
March 14, 2026

Employment Type:
Parttime
Work Type:
On-site work
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