Customer Services Advisor Job at Aspinal of London (Fernhurst)

Customer Service Advisor

Our client is a rapidly growing hair care brand based in the West End are lookin...

Location

United Kingdom , London

Salary:

32000.00 - 35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience in customer service, preferably in the beauty industry
Familiarity with customer service software (e.g., Gorgias or Zendesk)
Excellent communication, problem-solving, and conflict-resolution skills
Ability to multitask and meet performance targets
Proficiency in Google Workspace and Microsoft Office

Job Responsibility

Handle incoming calls, emails, live chats, and social media queries from customers
Process orders, returns, refunds, and exchanges
Provide accurate information about our products and promotions
Efficiently resolve customer complaints
Create trade accounts on Shopify
Maintain detailed and accurate customer records using CRM software
Work towards meeting customer service performance targets
Ensure all customer issues are fully resolved by following up as needed
Identify opportunities for upselling or cross-selling products and services
Stay updated on company policies, procedures, and industry trends

Fulltime

Beauty Customer Service Advisor

Our client is a rapidly growing hair care brand based in the West End are lookin...

Location

United Kingdom , West End, London

Salary:

32000.00 - 35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience in customer service within in the beauty industry
Familiarity with customer service software (e.g., Gorgias or Zendesk)
Excellent communication, problem-solving, and conflict-resolution skills
Ability to multitask and meet performance targets with ease
Proficiency in Google Workspace and Microsoft Office

Job Responsibility

Handle incoming calls, emails, live chats, and social media queries from customers with a cheerful and helpful attitude
Process orders, returns, refunds, and exchanges in line with our company guidelines
Provide accurate information about our products and promotions to enhance customer experiences
Efficiently resolve customer complaints to ensure timely satisfaction while maintaining our positive brand image
Create trade accounts on Shopify, assisting the trade team in setting up salon accounts
Maintain detailed and accurate customer records using CRM software
Work towards meeting customer service performance targets, including response times and resolution rates
Ensure all customer issues are fully resolved by following up as needed
Identify opportunities for upselling or cross-selling products and services
Stay updated on company policies, procedures, and industry trends to provide the best service possible

Fulltime

Portuguese Speaking Customer Service Advisor

Office Angels are excited to be working one with of our clients located in the h...

Location

United Kingdom , Solihull

Salary:

27500.00 - 28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Fluent in Portuguese (spoken and written)
Enjoy speaking with Customers providing an excellent service
Have good IT skills and can learn new systems quickly
Able to prioritise tasks, meeting tight deadlines

Job Responsibility

Working as part of a team of Client Support Coordinators
Supporting Portuguese speaking customers via phone and email
On-boarding and set up of new customers
Support clients with Tax and VAT accounts queries alongside more general requests
Liaising with technical department regarding system and technical queries
Accurately recording all customer communications, interactions, comments, and complaints in the CRM system

What we offer

Hybrid working (3 days in office, 2 days from home)
25 days holiday plus bank holidays
Company Bonus
free parking

Fulltime

Romanian Speaking Customer Service Advisor

You will be joining an exhilarating team providing customer service that is seco...

Location

United Kingdom , Solihull

Salary:

27500.00 - 28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Fluent in Romanian (spoken and written)
Enjoy speaking with Customers providing an excellent service
Have good IT skills and can learn new systems quickly
Able to prioritise tasks, meeting tight deadlines

Job Responsibility

Working as part of a team of Client Support Coordinators
Supporting Romanian speaking customers via phone and email
On-boarding and set up of new customers
Support clients with Tax and VAT accounts queries alongside more general requests
Liaising with technical department regarding system and technical queries
Accurately recording all customer communications, interactions, comments, and complaints in the CRM system

What we offer

Hybrid working (3 days in office, 2 days from home)
25 days holiday plus bank holidays
Company Bonus
free parking

Fulltime

Customer Service Advisor

Do you have experience of working within a fast paced customer service role? If ...

Location

United Kingdom , Bournemouth

Salary:

28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Excellent communication and organisational skills
Previous experience within a fast paced role
Positive attitude with a passion for helping others
Strong problem solving skills and attention to detail
Confident using Microsoft office

Job Responsibility

Assisting with customer enquiries through telephone and email
Processing and tracking customer orders
Problem solving complaints and customer issues
Collaborating with departments to assist with queries
Preparing customer documents and reports
Updating the in-house system with customer records
Providing a high level of administrative support

What we offer

early finish Fridays
social outings
summer parties
your birthday off
monthly team awards

Fulltime

Customer Service Advisor

Do you have experience of working within a fast paced customer service role? If ...

Location

United Kingdom , Bournemouth

Salary:

28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Excellent communication and organisational skills
Previous experience within a fast paced role
Positive attitude with a passion for helping others
Strong problem solving skills and attention to detail
Confident using Microsoft office

Job Responsibility

Assisting with customer enquiries through telephone and email
Processing and tracking customer orders
Problem solving complaints and customer issues
Collaborating with departments to assist with queries
Preparing customer documents and reports
Updating the in-house system with customer records
Providing a high level of administrative support

What we offer

Early finish Fridays
Social outings
Summer parties
Your birthday off
Monthly team awards

Fulltime

Temporary Customer Service Advisor

Office Angels are seeking a cheerful and professional Temporary Customer Service...

Location

United Kingdom , Glasgow

Salary:

13.50 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in customer service or administrative roles, preferably in the automotive industry
Exceptional communication skills and a positive attitude
Strong organisational abilities and attention to detail
Proficiency in Microsoft Office Suite and basic computer skills
Ability to work both independently and as part of a team
A willingness to learn and adapt in a fast-paced environment

Job Responsibility

Greet and assist customers in a friendly and professional manner
Manage customer enquiries via phone, email, and in-person
Support customers when signing documents
Support the sales team with administrative tasks, including filing, data entry, and order processing
Handle customer complaints and resolve issues promptly
Assist with promotional activities and office events

What we offer

Exciting Work Environment: Be part of a vibrant team in a well-established automotive showroom
Convenient Location: easily accessible via public transport
Flexible Hours: Enjoy a work schedule that accommodates your lifestyle

Fulltime